business logo of Rosegal

RosegalReviews 6,117

1.8

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Rosegal?
grey star
grey star
grey star
grey star
grey star

Rosegal Reviews Summary

The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
1,117
value
1,044
shipping
1,124
returns
738
quality
1,008

We monitor reviews for authenticity

Florida
2 reviews
2 helpful votes
Follow Rica M.
Unfollow Rica M.
Send Message
Share Review
Report Review

Love! Love! Love!
October 12, 2017

I came across Rosegal, and was hesitant to buy because of reviews I saw. I am so glad I decided to try them out because I shop there regularly now! Their items are very small for us, Americans;-), so I normally order one size up. I am between a M-L, and order a L or XXL depending how i want it to fit. I have washed one sweater and it came out good as new! I will definitely recommend them!

Date of experience: October 12, 2017
Philippines
1 review
2 helpful votes
Follow Maita R.
Unfollow Maita R.
Send Message
Share Review
Report Review

My tastes in fashion is varied. I dont like to conform to the normal wear. When I stumbled across Rosegal, I loved it. It was a haven of interesting finds. There were vintage 1950s inspired rockabilly dresses and also gothic clothing. I saw some floral dresses too. The Rockabilly really drew me. It was at reasonable price. I also bought some clothes in the sale area. The gothic dresses were stretch and very comfortable. I would definitely come back and shop more.

Date of experience: October 12, 2017
Canada
1 review
5 helpful votes
Follow Claudia G.
Unfollow Claudia G.
Send Message
Share Review
Report Review

Very Happy!
October 14, 2017

This is an honest review. I have ordered many times from RoseGal and each time I have been happy with quality, sizing and quick customer service for resolution when I've had concerns. Here my tips to make the most out of your shopping experience:

1. If you are woman and a size 10 US or higher I STRONGLY recommend looking at the "plus" section first as sizes do run smaller.

2. Measure yourself prior to shopping and always go by the specific item's sizing chart. A 2XL in one item may be astronomically different than a 2XL on another item.

3. If the sizing chart doesn't have measurements and only has letter sizing equivalent to US sizing, size up as they do run a hair smaller.

4. If the item is on a model, look at her measurements (RoseGal's model measurements are very accurate) and compare your body to hers and pick your sizing accordingly.

5. Try to find coupons online to maximize your savings

6. Select expedited shipping if possible. It's worth it.

All in all, this is a great clothing website. I'm very happy.

Date of experience: October 12, 2017
Oregon
1 review
1 helpful vote
Follow Shelly D.
Unfollow Shelly D.
Send Message
Share Review
Report Review

I have not been disappointed with my purchases. Everything I have received have met my expectations. Sizes can run small. Use their sizing guide and there should be no problems with the fit.

Date of experience: October 12, 2017
Australia
1 review
2 helpful votes
Follow Tracie T.
Unfollow Tracie T.
Send Message
Share Review
Report Review

Just love this website!
October 12, 2017

I just love this website! I love the products, and have purchased varied kinds and have been absolutely happy with all of them. And customer service communication is great too! I love that you can log in and accumulate points each day to redeem. I browse this site at least every 2 days. :)

Date of experience: October 12, 2017
Croatia
4 reviews
2 helpful votes
Follow Ivana P.
Unfollow Ivana P.
Send Message
Share Review
Report Review

Love this online store
October 12, 2017

I loved the quality of the products that I recieved. I honestly didn't expect that. Shipping was fast and communucation was very easy. Great prices aswell! I would totally buy again!

Date of experience: October 11, 2017
New Jersey
2 reviews
6 helpful votes
Follow Donna T.
Unfollow Donna T.
Send Message
Share Review
Report Review

Find best for less
January 26, 2019

I've been buying from Rosegal for over a year now. Recently I've purchased some great watches, all mostly under $4. I have a watch to go with every outfit. They work fine, no problems. I'm mostly excited about the makeup and brushes. I got top brand mascara with the eyeliner for $3 and change. A pittance shipping charge. My popular purchase of a 10 piece brush set (with 5 big brushes) top quality for $8. All my friends have requested a set from me. I've received clothes, rugs and purses, and have been extremely happy with my buys. If you can wait the long delivery process, about a month, you should try rosegal out. With the clothes you have to check the size charts on every individual choice. I'm always adding new things to my saved items and basket, looking forward to my next delivery. Check out the brushes #*******.

Date of experience: October 11, 2017
California
8 reviews
2 helpful votes
Follow Dianne B.
Unfollow Dianne B.
Send Message
Share Review
Report Review

I just received my order of white (calf) boots. I just love them! They are quite comfortable. I've never had a bad
Experience with this company, that's why I've become a return customer...

Date of experience: October 11, 2017
Philippines
1 review
2 helpful votes
Follow Joanna M.
Unfollow Joanna M.
Send Message
Share Review
Report Review

At first, I was hesitant to make an order in Rosegal. First, the delivery is from outside the country. Second, Im not sure if the sizes really fit. But still I tried because I fell inlove with the designs of their swimwears for plus size. The delivery was long but it was expected since it's from abroad. Just had to put a lot of patience and when I got the items, it was so worth it! I had the perfect size, the design was as it was shown in the website, and the quality of the swimwears are really great! Now, Im waiting for my next order to arrive. Allover, it was excellent!

Date of experience: October 11, 2017
Poland
3 reviews
1 helpful vote
Follow SANDRA K.
Unfollow SANDRA K.
Send Message
Share Review
Report Review

I love this shop!
October 11, 2017

I highly recommend this shop! They have a very large assortment, so that every one of us will buy something there, we have a choice of a really large range of colors. Things are very good value, price is satisfactory low! And free shipping! The order is very fast and with every order I am very satisfied! Store service is always helpful, advises you all will explain. As there is a problem always will help.

Date of experience: October 11, 2017
GB
1 review
1 helpful vote
Follow Emma G.
Unfollow Emma G.
Send Message
Share Review
Report Review

Good
October 11, 2017

I have had a very good experience with Rosegal only a problem with 1 of the many items, it was resolved very quickly though so Im still happy and will continue to buy products from there website.

Date of experience: October 11, 2017
Australia
1 review
0 helpful votes
Follow Valma W.
Unfollow Valma W.
Send Message
Share Review
Report Review

I am very disappointed, i received a couple of days ago, all 4xl tee shirts, order number ZZ**************, 3 too small, How can I Exchange?

Date of experience: October 11, 2017
rosegal r. Rosegal Rep
over a year old

Dear Valma,

We are so sorry to hear that you have been experiencing sizing issues.

Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.

We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.

Many thanks,

Rosegal Customer Service Team

Germany
1 review
1 helpful vote
Follow Gaby K.
Unfollow Gaby K.
Send Message
Share Review
Report Review

Very godd things
October 12, 2017

All my orders are wonderfull. The size is very good, th washing from the dress is very good. The colours from the rugs are very good.
All is very good

And. When you can wait. The free shipping is also very good

Date of experience: October 11, 2017
Canada
1 review
4 helpful votes
Follow Lauren T.
Unfollow Lauren T.
Send Message
Share Review
Report Review

I ordered a product online which I was told at check out was in stock. I waited over 7 business days and had noticed my item still did not ship (typically ships in 3-5 business days). I contacted an agent from Rosegal and was told the item was no longer in stock and would be available October 10th. I contacted someone again today (october 10th), as I have read many reviews of people never receiving their product and I was told today it wouldn't be in until October 21st. So unprofessional and very disappointing. I ended up cancelling my order.

Date of experience: October 10, 2017
rosegal r. Rosegal Rep
over a year old

Dear Lauren,

Thank you for your comment.

At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.

The total time it will take to receive your order will be the processing time plus the shipping time.

We have contacted you via our Support Center. Please reply to us there.

Many thanks,
Rosegal Customer Service Team

Ohio
1 review
2 helpful votes
Follow Elaina G.
Unfollow Elaina G.
Send Message
Share Review
Report Review

Great experience with Rose Gal
October 9, 2017

I made an order from Rose Gal. I bought a shirt, a jacket, a broach, 4 couch pillow cases, an owl color changing light, and some designed plastic for windows. I have bought several times from Rose Gal and as always the shipping and delivery was great. Just had to wait a few extra day on the jacket because it became back ordered. I love everything I bought. I even love the shirt and jacket that turned out not to fit me. (First time buying clothes online.) Customer service was very quick in responding to my ticket I made about the items not fitting. They were so nice and friendly and offered to refund my money or send replacement items of another size. I chose to get a refund because being a large woman I learned that for myself it is better to try on clothes before I buy them. My refund was very quick to be added back to my card.

Date of experience: October 9, 2017
Texas
1 review
7 helpful votes
Follow Desiree N.
Unfollow Desiree N.
Send Message
Share Review
Report Review

Site of Hustlers
October 11, 2017

Do not order from Rosegal. I made the mistake of giving them a shot, and even time to deliver my order. It is international so I said ok it may take awhile. I waited the month it suggested. Then a couple more weeks because it can get stuck in customs. Then I had trouble finding the tracking number because the email receipt they sent me said check your tracking here, but there was no link to click no url nothing.

So I attempted to reach out, but ofc no response to my emails, then I find out that you can contact them by Facebook. So I try there. They take forever to respond, but thats fine, they ask for all the information from the order, then tell me in a second reply to contact my post office.

So now I have to figure out how to contact them to locate it. Spend multiple days trying to reach out by phone but unable to wait long enough because I have to go to work. Then I find out I can report it through email. So I do that, only to say they dont have it. So I reach back out to Rosegal and when they finally respond the only thing they tell me is, sorry but your past the 3month mark report time for us to do anything. Heres our terms and conditions.

Wow so you ran me through hoops just to tell me, we aint helpin your else even though we $#*!ed up. Thats cool. Word of mouth $#*!es.

Date of experience: October 9, 2017
rosegal r. Rosegal Rep
over a year old

Dear Desiree,

We apologize for the inconvenience you have occurred.

Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.

We have contacted you via the ticket center, please check and reply us.

Best regards,

Rosegal Customer Service Team

California
1 review
4 helpful votes
Follow Lisa D.
Unfollow Lisa D.
Send Message
Share Review
Report Review

I ordered several shirts from Rosegal. Paid for them via Pay Pal. They got their money, they partially shipped my order but for some unknown reason my address was partial, it didn't have my street address, just my name and city, state, zip. When I tracked my order because it was very late, it had been returned. So I sent a message to them and was told it was my fault that I did not put a full address on and that they suggest I check with my neighbors or post office, that they were not responsible. VERY BAD CUSTOMER SERVICE. Let's point the blame and not make the customer happy by just shipping out a new order to fulfill it when in fact the packages will get returned to them as their address is on the package. I AM VERY VERY DISSAPOINTED.

Date of experience: October 9, 2017
rosegal r. Rosegal Rep
over a year old

Dear Lisa,

Thank you for taking the time to write a review.

We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.

For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.

We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team

GB
1 review
2 helpful votes
Follow Karen E.
Unfollow Karen E.
Send Message
Share Review
Report Review

Con
October 11, 2017

I ordered 2 jumpers on the 16th September and I have still not received them I have spoken to there company 5 times and every time I get robbed off that they can't help me I have spoken to the courier company and they have not got anything waiting for me my delivery was meant to be 7-10 days it has now been over 20 days and I have not received anything from them I have sent emails with no response and been on live chat to them 4 times and they was useless. This company is such a scam

Date of experience: October 9, 2017
rosegal r. Rosegal Rep
over a year old

Dear Karen,

Thank you for taking the time to write a review.

We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.

For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.

We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team

Australia
1 review
8 helpful votes
Follow Belinda R.
Unfollow Belinda R.
Send Message
Share Review
Report Review

My order is still missing. I have been advised to check my local post offices to see if they have my item. The shipping company hasnt update the shipping status and its in another language. So not only am i being told to be patient, but i need to go to 3 post offices to see if they have my item. I will never ever use Rosegirl again. Do yourself a favour and stay away from this company. If i could give them a rating of 0 out of 5 i would.

Date of experience: October 8, 2017
rosegal r. Rosegal Rep
over a year old

Dear Belinda,

We are sorry to hear that you are having issues with regards to your delivery status.

With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.

We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.

If you have any more questions about your order status please contact us via our Support Center.

Many thanks,

Rosegal Customer Service Team

Arizona
1 review
3 helpful votes
Follow Kimberly M.
Unfollow Kimberly M.
Send Message
Share Review
Report Review

I bought 3 dresses and two didnt fit right. I contacted customer service via phone and they emailed back... so watch your email! They helped me with my refund request after sending the photos to them as outlined in the return policy and they issued refund as I asked. I would shop again no questions!

Date of experience: October 8, 2017

From the business

RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.