Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Read what the site says. I ordered a shirt and a jacket. I wear a 2X in the USA, the site said that was the equivalent of a 5X in their sizes. I ordered a 5X and other than the armpits slightly being tight it fits close to a 2X. I wouldn't order a 5X if you are a 2X in the USA and wear maybe a D or larger. I ordered expedited shipping and received it 9 days later. The material isn't great, but it's the material the site said it would be. The clothes were clean and neatly packaged in individual zipped bags put together in the shipping bag.
I already have 3 orders at this site and I am very pleased with the products I received. Each time parcels arrived quickly, most arrived at the neighborhood post office. I recommend this site especially if you want better prices and better quality.
Place my order, was charged before my order shipped, never received the order, called the number listed for customer service, it always disconnected, only received messages sent via messenger, with excuses, finally got a answer, will only refund half my money... crazy
I ordered 4 Christmas mats. I received 2, paid for 4. I have no way to contact them. Tried email, phone and no results. Guess I'm out of $12.00. Won't order again and will let everyone know so they wont order from them.
Dear Maryann,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Your order was split into 2 parcels due to stock issues. We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
Je voulais offrir des chemises à mon copain et malheureusement la taille commandée était trop petite.
Le coût de renvoie étant trop élevé, j'ai préféré garder les chemises plutôt que les échanger.
Rosegal m'a tout de même offert quelques points et un coupon de réduction.
Dear Charlene,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team
My experience with Rose Gal has been very pleasant. All items fit as per the size chart, and everything was just as described. LOVE THEM!
The prooduct is not expensive and the item I bought was well made. I see many reviews about how the product is too small for many consumers. CHECK THEIR SIZE CHART! In the US I am a medium when it comes to most clothes. When I checked their measurements on their size chart I found that according to Rosegal, I am an extra large. It doesn't hurt to measure yourself before you buy. My order fit perfectly.
Unfortunately their warehouse is in china so the product takes some time to get here. Understandable.
The hiccup came when I bought 3 items. Only 2 of the items were shipped. When I contacted their customer service through email they informed me that the last product was out of stock. They told me they would refund my money for the last item. Just checked my account after a week and found that they indeed have refunded my money. So far my experience with them had only a minor issue which they resolved.
've ordered three things. Two actually turned up - one the sizing was off, both were cheaply made. The third they sent me a refund without telling me why (apparently they're out of stock, despite the website saying differently). When I went onto customer services they were unhelpful and suggested an alternative that was a 5X - I'm a medium. They refused to offer a discount and told me that I "shouldn't be angry; there's no reason to feel that way." I shall never use them again.
I also suspect the 'positive' reviews are paid for reviews. Rosegal, I think, are paying people to write positive reviews. Don't be fooled; don't order from them.
It became one of my favorite stores since it has good items to choose from.
So far I have not had problems with msi purchases and continue buying more Rosegal items.
I am very satisfied.
This website was easy to use and the product was fantastic and even better than what i was expecting. The transaction was quick and i paid hardly anything for shipping.
Loved my three bathing suits that I ordered! Great quality and good customer service when I needed assistance in exchanging for a size!
I've ordered two Xmas teal coloured cushion covers TODAY. YET IT'S TELLING ME I'VE NOT MADE A ORDER I WASNT GIVING A ORDER NUMBER AND YET THE MONEY HAS BEEN TAKING FROM MY PAYPAL. I WANT A REFUND ASAP. OR FURTHER ACTION WILL BE TAKING
Dear Pauline,
We are sorry to hear that you are experiencing some issues.
Please note that all orders will be given an order number no matter you pay successfully or not.
Could you log into your account and tell us your order number? You can submit a ticket here: https://support.yoshop.com/ticket/ticket/index.
We will offer the proper solution.
We look forward to helping you.
Rosegal Customer Service Team
All my orders have been good. The quality is good the postage is really quick and as a company their customer service is fab. They keep you well informed and answer any questions you may have.
Ordered from them and they sent the item to an old address... not the address I used when checking out. They refused to send the item to the correct address, and they refused to refund the charge. Now they get the items back and are keeping my money! BEWARE!
Dear K J.,
Thank you for taking the time to write a review.
We at Rosegal ship the orders to the shipping address as the customer requested when they check out. Customers are fully responsible for indicating the correct address and we cannot be held responsible for any incorrect information given by the customer.
Please refer to our terms and conditions here for more details: http://www.rosegal.com/terms/
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
I have ordered many clothing items and have enjoyed each and every one. Although you have to order larger... I managed to find my size. Thank you Rosegal.
Seriously, I don't get angry fast but this shop is a desaster. I paid more money to recieve my package early since it was a birthday present but instead I just recieved a message that I have to wait. Just one of two items had been shipped by priority and instead of contacting me, they send the second one with whatever they liked (slow delivery with up to 25 days waiting). On top of it they didn't write my address correctly so I had to contact the delivery.
Now I doubt that I will even get my second package.
Dear Ghjnvxdnb,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team
I absolutely love Rosegal website and products. So many beautiful things to choose from and the quality of the products is outstanding. I have never purchased a bathing suit online before. I just lost 130 pounds and treated myself. I am so glad I did. I love the bathing suits from this website. Perfect!
I have not received items I ordered and they do not answer their phone nor do they answer the E mail my ring I received was missing a stone
Dear Janice,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team
I realy like Rosegal. I'm plussize, and i always find cute things, i never found in a traditional store. For halloween i order a cute pumkin dress and the dress si super cute, i love it.
I ordered toys for my daughter and niece, a toque and a watch... awesome products. The cats meow and the watch fits girls and women. The toque came in time for the cold weather. I definitely would recommend ordering from this company, quality is awesome and you won't be disappointed!
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Antionette,
Thank you for your review.
We can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
1-888-320-8188（For US Customers）
Please call us during our office hours: 6:30-8:30 and 18:30-23:00 American EST.
001-888-320-8188（For Other Customers）
For all other customers, please note that our phonelines are available from 7:30 to 21:30 (GMT+8).
I am sorry that our phone agents are not available when you contact us due to the time difference.
For the issue, we will check it for you.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can
Give you a suitable solution.
Best regards,
Rosegal Customer Service Team