Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Thank you for great products. I ordered clothes in my size and they are on target love my purse it is pink and it carries all the stuff and I ordered another one for my daughter.
Thank you for being a great site. The one stop shopping is prefect for a family on the go. Your product are great all my shirts pants and wall tapestries are exceptional. Thank you for sending it as promised in 15 days all arrives. It packaged in wrap not to spill rip tear. Thank you. I love the colors vibrant and there is something for everyone here.
Item "shipped", got picture of package, picture photoshoped. Tracking information weird, doesn't work on all sites
I ordered a shirt from this company and was charged for it on my credit card yet i still have no shirt. I tried logging on to the website but forgot my password so I requested another to be sent to my email and I still haven't heard from them and it's been over 24 hours. It has been over a month since I ordered the shirt and nothing. If I don't hear from someone by the end of business today (5pm pacific time) I will be contacting my credit card company.
Ordered two tapestries, ended up with an email saying payment was through and the money was taken out, but then received an email 5 minutes later saying "still waiting for a payment to be made". I am extremely upset and angry about this. I am expecting a reply saying they will resolve this but it sounds like from other people that they say they fix it but never do.
Dear Rachel,
We are sorry to hear that you are experiencing some issues.
Kindly note that we have not received your payment yet as shown in your account about the order status.
Could you please send us clear screenshots to show the transaction ID and the transaction details here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
We look forward to helping you.
Rosegal Customer Service Team
I have ordered from RoseGal twice. Both times I was impressed with the quality. Once I ordered the wrong size, & the customer service team was very friendly, helpful, & fast at fixing my error. I highly recommend them.
I try very hard to avoid companies that ship from outside the US and have subpar customer service but I took a chance on Rosegal. Big mistake, I never got my tracking number or order. Their so called online form does not work so there is no way to contact them. And their online chat is only for pre orders. Companies that do not have a legitimate way to contact like a valid phone number should not be in business. I will file a dispute on this
Dear Colleen,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.
You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
Despite the negative reviews, I took a chance and ordered a Christmas wall tapestry. Not only did it deliver to Canada in less than 3 weeks, it's absolutely gorgeous. I will definitely be ordering from this site again.
I ordered 3 different Tapestries and they where exactly what I was looking for to add as accents to walls and for Booth Shows I do. They where received on date that was given. 07/27/2017 22:29:20 PM Order No: ZZ**************
Shame I can't give a zero rating. Wish I'd read these reviews and I'd have never bought from them, Order and dispatch 16th sept not arrived when supposed to be 5 days. Trying to get a refund which they keep saying they have processed but it's all bull. Now claiming through PayPal so I will get my money back but it will take a few more weeks sadly. Absolute scammers I think they must get people that give up and that's how they make so much money from people. I wouldn't ever recommend this site to anyone. Also it's always the same copy and pasted reply for every message you send them.
Dear Tracy,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
Bought a wall tapestry from Rosegal and Loved the tapestry! Very well printed, without any blurings, what I was afraid of for being so big!
Already ordered 2 more: D
I had to contact the client suport service because of the size and they were excellent, imidiate response, very nice and avaible to imediate refunde or exchange in case of need.
The product/cost rate is very good.
The shipping was just within the deadlines given so, I was very happy.
RoseGal credited my credit card for that shirt. I ended up giving it charity. Just beware of sizes I bought a 4x and it wouldnt even go over my head. Was not a 4x
Dear Angela,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
Shipping speed was accurate and loved the product when it came in. Will definitely shop there again.
I ordered 12 Oct with expedited shipping. After more than a week I contacted them and then they told me the order couldn't be sent until 26Oct and what did I want to do. Never again - so unprofessional.
Dear Lisa,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service Team
I ordered 3 tapestries from here and after waiting awhile they showed. I was happy with two but one was cut askew. Over all... Decent for the price. It does take quite awhile to receive so be prepared.
Dear Ann,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
Fraudulent company that steals your money and never mails out what you order! Been over a mont I've emailed, called, Facebook messaged and they say they don't have my order even though I paid through PayPal! Fraud fraud fraud reporting to the BBB
Dear Joe,
We apologize for the inconvenience you have occurred.
We checked your order number and you have submitted the ticket E171****0779.
Our related staff has send you the details.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
In the meantime if you have any more questions, please feel free to contact us via a ticket.
Best regards,
Rosegal Customer Service Team
There info is not lying, but they use fineprint and wordplay to trick you. Don't shop here!
I asked abort why they had different prossecing time If you view the site from you phone or on the computer and why they tried to hide that the given time was only processing, they did not lie but the text was clearly ment to decive. I hot the response that I live in a remote area so I have to pay more money for the shipping, something they had not contacted me about.
Dear Customer,
Thank you for your review.
For the issue, we will verify it for you.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
I am in love with Rosegal. I have been purchasing items with them for some time now and have had the best success. I always order 2 to 3x my regular size as their clothing does run small, but once you figure out what works their selections are amazing. Be patient with shipping and always buy the tracking. Everytime I get something new I get compliment after compliment. If you have a problem use the ticket process. They are prompt to respond and offer quick solutions.
I am so happy every time I order something in this website! They have a lot of variety in their products and the prizes are very low taking into account the good quality of the items. I will continue for sure buying in this online store and recommend it to everybody :)
It's a con
It's a con.
I have been waiting since early september for an order. The money was taken and after two weeks of "processing" I was informed that three of the four items were out of stock. I was asked whether I wished to wait, I replied that I did not wish to wait for them to come back into stock and to just send the item they have. Four days later I was informed that my order had been shipped out... the items that I was told were out of stock?! They had ignored my request for a refund.
Now 6 weeks later when I have not received the items (I had been told that nothing could be done until the 30 day delivery window had passed) they ignored requests for a full refund and have supposedly shipped the items out again - however it appears that there are only 2 of the four items in the order... and it will take 2 to 4 weeks for them to arrive. It is my opinion that they are waiting for me to get fed up and go away...
Edit
Dear Customer,,
Thank you for taking the time to write a review.
For the stock issue, we will check it for you.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
I ordered a wig online and and when i received it, it was nothing like advertised on website, so different that i thought scam straight away.
Both the texture and the length of the wig i got were completely different to what i wanted.
I wanted to make a review for the wig but i couldn't, i had to upload some you-tube video to it for some odd reason or i wouldn't be able to comment.
I tried like 5 times to fill in a ticket to get a full refund and try to solve my issues but the website was playing up and it wouldn't work, again i thought to myself scam, scam, scam.
Im still trying to and hopefully i can get a hang on someone to help me but other then that i wouldn't recommend this website to anyone, its so dodgy.
Dear Gabriela,
We are sorry that your expectations were not met.
We at Rosegal try our best to give accurate product information on every item page.
We have sent you a message regarding your case via our ticket system. Please check there and reply to us.
We look forward to hearing from you,
Rosegal Customer Service Team
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Monique,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team