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I am still waiting on a dress and a corset I bought 2 weeks ago, delivery said it would take 3-5 working days. The worst thing for me is the lack of communication, I've emailed numerous times and even scheduled in a phone call and they didn't call.
I wish I read the reviews, many people are saying they are extremely lacking in communication and customer service is terrible. Such a shame when a business fails because they can't be bothered or forget to inform a customer where their product is.
Do not recommend at all.
My order is over 1 week late, still haven't received my parcel and they told me to get in touch with the courier (which shouldn't be my job) and they had told me they hadn't even shipped out my order. I told them and I said I need compensation and they just said just said sorry. Disgraceful service, ill never order from them again
Dear Indi,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
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I ordered 5 corsets, and tried to return 3 that were the wrong size. They were unopened and still...
Only refunded a portion of what I payed for on my corsets see I paid 104 with shipping and...
Dear Customer, Thanks for the feedback. We apologize for any inconvenience caused to you. Please email me on help@corsetdeal.com as I do not have enough information to check the order details or please share the order details here. Please mark the email attention to Ramuna. I will wait for your reply in order to check the details and fix the issue up to your satisfaction.