Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I ordered two packages. I should've read the reviews. Nothing yet has been delivered. I paid EXTRA cash to have the items to me by the time I go on holiday. I actually don't believe it. I feel so stupid. On top of that, the packages are coming from CHINA? What the actual EFF? I want my hard-earned money back. My entire holiday is ruined. I have to go buy an actual bikini from the shops now. Please get my package to me otherwise, I would like my money back.
So annoyed.
I ordered swimmers in November and now over a month later after participation in two live chats have still not revived my order! They took the money straight out of my account but I fear I will never receive my order. It is terrible service, I will not be ordering from them again because I know that I will never revive my order!
Dear Indigo,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Please offer us your order number then we check the issue for you, you can email to support@rosegal.com, you can write the subject as "complaint from sitejabber".
Rosegal Customer Service Team
I did not have any trouble with this retailer. I received all my items in a very timely manner. Yes, it didnt arrive all in one shipment BUT they all arrived quite fast. It took about two weeks but since these items are shipped (I believe from China) I found it really fast. The items I received are accurate to the photos on the website. The size charts are accurate and I had zero issues with the products I received. I will be ordering from them really soon.
Made the order probably arrived on time considering the 5 days
For them to ship it then the 5-10 days delivery
I knew i wasnt going to get top quality products
What i didnt know was i paid extra for
Quick delivery and i certainly didnt know
I had to pay same again for DHL delivery
Dear p m.,
We are sorry that you have had to incur local customs issues.
Please kindly refer to our tax and duty policy here for more details: http://www.rosegal.com/tax/.
Please tell us your order number so that we can offer the proper solution.
We are awaiting your reply.
Thank you,
Rosegal Customer Service Team
I place an order on 11/27/2017. They took my payment immediately. It took them 1 week to send me a DHL Tracking number. Couldn't phone them because the number on their site doesn't work, can't on-line chat because it always says they are too busy. DHL Deutsche Post has not received my shipment from Rosegal and today is 10/13/2017. I wish would have read the reviews.
Dear Bernadette,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team
I have ordered twice from here.
The1st time i ordered i had 5 prodducts. Only recieved 3 out the 5.
Stupid me... gave them a 2nd chance. Ordered 9 products. Got the 1st 7 quickly in one box. The clothing is extremely cheaply made and nothing like the descrption, that made me mad to begin with. Secondly, i received an email on Dec 03,2017, stating the other 2 products had been shipped out. 10 days later... and nothing... they sure were quick to take my money.
I understood that products were coming from the States... NOT from China... made me even angrier ******* then tried to get company to rectify this, and their Contact Us button is not activated... their facebook does not take comments... no way to get a hold of them! I am more than livid! A minimum of $150. Of MY money is gone...
Dear Brenda,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
All of our Rosegal clothing items must meet our quality checks before shipment.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team
There things a good but the time u get it takes to long. I guess they have to work on that. Would like to buy more of there things.
Never received my clothes & accessories. The tracking number they gave when put into the website they provided doesn't exist apparently according to the website. The customer service number for the website also does not work. There are hundreds of other complaints i've now come across.
Dear savannah,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Our phone umber: 1 888 320 8188.(For US Customers)
Please call us during our office hours: 6:30-8:30 and 18:30-23:00 American EST.
For all other customers, please use the dailing code 001 and note that our phonelines are available from 7:30 to 21:30 (GMT+8).
Please offer us your order number then we check the issue for you, you can email to support@rosegal.com, you can write the subject as "complaint from sitejabber".
Many thanks,
Rosegal Customer Service Team
Very pleased with rosegal - have ordered from them frequently and always share good experience with family and friends! Always remember to measure yourself though!
I ordered in Nov paid for expedited shipping and for the past week have been getting the run around. The first the tracking number given says info received but upon calling shipping co. They said nothing has been picked up. Second shipping number was delivered and signed for in a different country so basically I paid for some stranger to get my items this was my first time ordering from here. Everytime i contact the support all i get is it has been shipped and give it 36hrs this is a disgusting way of doing business, Thanks Rosegal you have ruined online shopping.
Dear Darlene,
Thank you for taking your time to write your review.
The tracking information on the webpage will take a few days to be updated. Please rest assured that the package is on the way to you.
In rare cases packages may say delivered up to 36 hours prior to arrival.
Please offer us your order number then we check the issue for you, you can email to support@rosegal.com, you can write the subject as "complaint from sitejabber".
Best regards,
Rosegal Customer Service Team
Very happy with my itam
I will pass on ifo to my friend and family
So they can have a look though your web site cos u sell some lovely stuff on there
I thought... "HEY! That's a great price!"... worst quality, it broke down immediately and in multiple ways. It literally - fell apart. Nobody with an ounce of integrity would carry such a product.
SHAME ON THEM!
AVOID AT ALL COSTS!
Dear Benjamin,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
Today I come to tell you my experience in Rosegal
The clothes are very similar to the pictures.
The clothes have a good quality.
The size of the clothes was prefect
I love it
I have purchased several items from Rosegal and haven't been disappointed until I bought 4 Christmas cushion covers - couldn't believe Christmas had been spelt wrong! Don't think I will be buying anything else.
Dear Jacquie,
Thank you for your review.
All of our items must meet our quality checks before shipment.
Can you tell us your order number?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index and we will offer the proper solution.
Many thanks,
Rosegal Customer Service Team
Like many others, I didn't check the reviews before ordering from Rose Gal. It's been a month and I still have not received my package despite them saying that it shipped out on 11/26. DHL says that it was never physically handed over to them and Rose Gal says it was delayed because of a holiday in Dubai. Well, it was a one day holiday that occurred 4 days AFTER my package supposedly left. The next response a week later was that it was indeed shipped and that it would take a couple of days for it to show up on DHL's tracking. Another week has passed and it still doesn't show up on DHL's tracking. Can't wait to hear what the last support ticket comes back with! DO NOT ORDER FROM THIS FRAUDULENT COMPANY! YOU WILL MOST DEFINITELY REGRETT IT AND BE OUT MONEY, TIME, AND PATIENCE!
Dear Cindi,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team
Biggest mistake I've ever made. Didn't check reviews until too late. Boy did I bend over
For this one. Terrible Quality of clothes. Toy for Christmas came in busted packaging and didn't work as directed or at all. Absolutely mark this site as "CRAP!"
Dear connie,
Thank you for your review.
All of our Rosegal clothing items must meet our quality checks before shipment.
Can you tell us your order number?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Many thanks,
Rosegal Customer Service Team
I got such a great deal on my items, I'm even getting ready to put in a second order already! Thank you!
Ordered some pillow cases for xmas and after reading reviews I fear I will not get them in time if I even get them at all... very unfortunate... hpping for the best
Dear Keli,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team
This company replied to my last review by talking about their delivery times and totally missed the other issue I had which was the poor quality of their products. Not only is this an issue, I still have not received one of my paid for items and they tell me Ive received all items. They are fraudulent. The product quality you get is not what you see advertised. This company has managed to make me feel so disgruntled at a time when we should be celebrating. Absolute rip offs. They sent a message for me to ask my neighbors or check with DHL myself. Absolutely crap service
Dear arohanui,
Thank you for your review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
All of our Rosegal clothing items must meet our quality checks before shipment.
Can you tell us your order number?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Many thanks,
Rosegal Customer Service Team
No response, can't track my order. Phone number doesn't work. My item shipped 3 weeks ago, should have already arrived. Will never order from them again!
Dear Holly,
Thank you for your comment.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Anele,
We apologize for the inconvenience we may have caused to you.
We have tracked the package for you. It has been delivered on December 18.
For more details, we have sent you an email with our solution, would you please check and reply it?
We look forward to your reply.
Thank you,
Rosegal Customer Service Team