RosegalReviews 6,117

Scam! Do NOT use them. It's been 6 weeks! I have only received one of three items. It was a coat and THE SEWN ON LABEL INSIDE THE COAT HAD BEEN REMOVE WITH A STITCH REMOVER. I cannot get through to them at all. Cannot be reached by phone. The voice message always says "the person you are trying to reach is unavailable, and MESSAGW MAILBOX FULL"
Live chat is NEVER available! They do NOT respond to customer service email inquiries! They are a scam

Message Type: After-sale Order Enquiries /Order Tracking
Subject: Where is my order?! Please respond!

I have ONLY received 1 of 3 items ordered. I have received item SKU ******* "Elegant Style Turn-Down Collar Long Sleeve Solid Color Slimming Women's Coat."

I am still missing 2 items, item SKU YM******* and item SKU *******.

Please let me know the status of these items right away. Thank you!
Ticket Status: Waiting for your reply

In September of 2014 I purchased a dress. A week or so later I was informed they no longer had the dress but I could either exchange it or get a refund. I of course chose a different dress using the US sizing chart. When I received the dress, it was much too small. I contacted the company and they said to return it in exchange for a bigger size, which I did. (I had been buying from them for a few months without incident.) A month had gone past and I had not heard from the Rosegal so I contacted them and giving them the USPS Custom's. At no point did they say they did not receive it. I over the continued months, I asked when I would receive the medium for which I kept getting run-around answers. Finally, on January 2, they finally indicated they would refund me the money. I have sent a total of 4 emails to them since January6,2015 requesting when the refund would hit my PayPal account and they will not respond. I have lost all hope with Rosegal and I can say I will not longer give them my service.

Scam Company. Terrible. Impossible to get a hold of. They don't use the shipping services they advertise. I never got item and they fought me to refund (not happy with paypal as well) They supply bogus fake tracking numbers that belong to nothing. Rude in emails. They act like it's your fault because you didn't upgrade the shipping. Will never order from China again.

I would not even choose one star if I didn't have to. I would run not walk away from this company! This is the worst customer service and shipping but I have ever seen! I have waited over two months for my package and still have nothing. They just keep telling me to wait more time and I should receive it. They keep eBay been giving me my money back by telling me to just wait more time and check with my post office. I would highly recommend taking your money and business elsewhere!

Rosegal.com es la unica pagina donde puedo comprar ropa y otros articulos con mucha confianza. Sus productos son de alta calidad y con mucho gusto la recomiendo.

Even though it took a while to receive my order everything was great! Fit very well and look like when I ordered which is not the case sometimes when shopping online. I will definitely be ordering more from this site in the future. Especially to start my new summer wardrobe!

I would give ZERO stars if possible. Ordered my items 2 1/2 months ago and still have not received them NOR a refund! I have emailed them numerous times. I hear the quality of their items is so poor it is not even worth their seemingly low prices. Stay away from this site! Terrible business.

Ordered a couple of products on November 20th for free shipping it said it would take 10 to 25 days to arrive. Even though that seems excessive I wasn't any particular hurry and I knew I would get it before new years so I went ahead when New Years came and went I wrote the company and told him I've yet to receive my package and asked if they could tell me where the package was they told me that it would take 15 to 35 days to get to me. There is no reason in this day and age you would need 35 days for something to get delivered in the mail. 40+ days later I'm still waiting. No one has yet been able to tell me where my package is.

Less than one star for sure! I ordered Dec 3. Four items on one order. We received one package with 3 on December 24th and one seperate order January 13th. All very poor quality products, thin and extremely small fitting not the correct sizing.
I was told I am to return them unopened and in the same packaging? How does one do that? Very very poor product, I would never order from them or recommend them to anyone.

Worst shopping experience I ever had.
My item never arrived, and I contacted them numerous times to check if it was on the way.

They told me I had to contact my post office and sorting office which I did. They kept evading my messages and asking questions to delay me receiving an answer.

They eventually offered me a refund two months after my order was placed, then decided to only offer me a partial refund, deducting shipping money for an item that was never received. Every time they offered me the refund they reduced the price offered even further, from 13 dollars, to 12 dollars, to 10.

I took the dispute to paypal, and they provided a fake tracking number for my order.

I finally got my refund 3 months after I placed the order.

I recommend taking your business elsewhere.

Absolutely disgusted with Rosegal. They have told me my items that were christmas presents were despatchd on 30/11/14 & now 6 weeks later they still havn't arrived. They were quick to take the money though... Please can Ihave some answers...?

I ordered a gray t-shirt with lace on the shoulders from Rosegal. The product came very quickly and was at a good price. It washes well, I lay it to dry. I get compliments every time I wear the shirt. Very satisfied.

I Love Jewelry from this site. Since I've purchased my items I have gotten several compliments. I love rosegal.com! Thanks so much!

Hi,
I ordered a vintage coat and the waist wasn't pulled in and the buttons were in the wrong place by 3 inches at least. And there was a rip down the centre back lining. Could I get a refund or replacement please. For this coat I didn't even get an order number.
I also ordered a earring and a ring and they were nothing like the picture and the ring fell apart at every joint. A replacement or refund would be excellent and I would buy again if either of them happened.

I ordered over $60 worth of stuff on this site and they said you get $50 off I had to pay the full amount with the coupon and I'm still waiting on my stuff to come. Smh won't be recommending this site to anyone. They shipped my order out then next day,, still haven't received it yet.

Ordered a bracelet the middle of November, received an email stating it has been shipped on December 1st. It is now January 13th and still no package. I paid extra for the shipping insurance yet they tell me this package can't be tracked? Explain to me why I paid extra money for security to never get the item? Have made three attempts to resolve this and keep being told to be patient on delivery, it's the post offices fault. Funny how everything else I bought for the holidays was here in time. After reading others posts I'm guessing my daughter will never see her bracelet. My advice. Don't risk it and buy from these people

Thank you for everything! I had the best experience so far from this website! I love the clothing that I had bought and the prices are pretty good! I will be back to buy more from rosegal, thank you!