Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I ordered what was supposed to be a very nice, well fitting romper and instead what I recieved was pretty much a cheap table cloth. I order one size up since their items run small but this is huge and so poorly made. I've ordered shirts from them before and I've been satisfied with them but I can't say the same this time.
I ordered $50 worth of 3 terribly made products. One dress, one bathing suit, and one beach coverup. The images and product description showed beautifully made clothing. I was extremely disappointed when I received my package. The clothes came from China and looked absolutely nothing like the online description. They were cheap reproductions of the products online. The same patterns weren't even used. The makers used much more simplified patterns with cheap material. I have spent the past two weeks with customer service expressing my concerns and issues. I have been trying to find a way to return the items for a refund and have not been given any clear answers. I feel like I have been swindled out of my time and money. This company is a SCAM! DO NOT ORDER anything from them!
Dear Elizabeth,
Thank you for taking time write this review, we feel sorry for the item didn't reach your expectation.
We have communicate for times for make sure this issue and avoid any further inconvenience.
The issua hasn't been solved and we are waiting for your reply.
Please let us know your answer.
Best Regards
Rosegal Customer
For my mom's mother's day gift, I wanted to get her some cute jewelry, so I went to Rosegal.com and ordered a necklace, ring, and bracelet. They came in just a few weeks, and looked just as pictured! I am very pleased with my experience and will shop there again in the future!
They took my money and didn't deliver the goods. Wont return emails. So rude. Do not buy from them, its a scam to take your money.
Dear Amy,
Thank you for your recent comment.
We feel sorry for waht you have described.
We had checked the email and didn't found any email from you, can you make sure your email address you have send?
We had send you an email for your parcel situation, please check it.
Best Regards
Customer Service
I placed an order on April 5,2015 and never received my merchandise. They made me wait two months before it was considered "lost". When I still had not received it, they only offered to refund me HALF my money or resend the items if I send them an additional 50% of the total cost. Don't do it!
Dear Veronica,
Thank you for your valuable feedback, we apologize for this issue.
We have send you email for this issue, can you keep communication on your support ticket?
And we are willing to provide best solution with you.
Looking forward to your reply.
Best Regards
Customer Service
Ordered a sundress, order number ZP**************. The dress can't even be called a dress. It barely covers my butt. I am a small and petite girl so there is no reason why a $50 sundress shouldn't fit.
It is such a shame! I did not have a problem waiting almost a month for the item since I knew it was coming from China! Thank goodness I did not pay for express shipping, the style is cute online and when I received it, I was so disappointed, it looked like my child made it and looked nothing like the picture, it was made of like a parachute material, so cheap and there is no way I can wear it! And it smells like plastic! So upset!
Dear J M.,
Thank you for your valuable feedback, we feel sorry for what you have described.
We are willing to help you solving this problem, can you send us your order number?
The order number starting with Z and 16 numbers.
We need to check your information and confirm this issue.
Looking forward to your reply.
Best Regards
Rosegal Customer
I ordered a beautiful bathing suit almost 3 months ago and still have not received it. I write a question and am given excuses left and right as to why it hasn't arrived yet and since I didn't pay the extra dollar for shipping I can't track where it's at. If something is taking this long to get to me then I should have a right to get the tracking number and find out exactly where it's at.
Dear Erica,
Thank you for your recent comment.
The shipping method is unregistered mail, so we can not track for the parcel situation, this is the reason for thr registered mail existed.
We had send you email for this issue and waiting for your reply, please keep communication here and we will figure out a solution with you.
Looking forward o your reply.
Best Regards
Rosegal Customer
After reading the other reviews I was quite surprised. I had no trouble with my merchandise or its quality. I purchased a bathing suit and a vintage dress and they were both great! You are ordering from another country so sizing will obviously be different as well as delivery time being longer. So take that into account. I'm totally satisfied and will be ordering from them again.
I just received 6 dresses, which are the paper version and the cheapest fabric you can imagine cut with scissors for finishing no proper hems just scissor cut fabric on the bottoms,, fabric is not as shown on the web site... I truly was not expecting alot because of the prices... but I wasn't expecting total junk either... none of it can be worn, totally see thru fabrics, not true to size... I am a size 2-4 and these sizes are made for children, too short, bad fitting, poor stitching etc etc. DO NOT BE FOOLED... total waste of money. None of the 6 items look like the photos at all, they must photo shop the outfits to death... next: to return would be more work than its worth, they will NOT issue a full refund, you cant get thru to anyone, custom documents etc. will need to be filled out and I asked for free shipping I received the items in 4 days and had to pay $29.00 in courier to receive... I have decided to use this a lesson learned... will donate to charity what I received... but embarrassed to give these items to anyone to be honest
Dear CA,
Thank you for your recent review, we feel sorry that you are not satisfied with the item you have received.
Please keep communication with email, we need to confirm this issue for avoiding any inconvenience.
Please set assured that we are willing to help customer for best solution.
Best Regards
Rosegal Customer
Ordered chiffon dress and came in with cheap netting. Ordered xl leggings and wouldn't fit my 5 year old niece, it has a 23" waist, Ordered 2 xl dress and it fit my size medium daughter. Ordered another dress and bathing suit that never arrived. Don't trust paypal to protect you either. They made me spend $27 to return over 5 weeks ago and still have not refunded. I'm out $105 and thanks to paypal I'm out another $27. The entire website does not state it is in Singapore.It advertises a US customer service number than no one ever answers
Dear Krista,
Thank you for your valuable feedback, we apologize for the issue that you have described.
Here is our return and warranty policy http://www.rosegal.com/warranty-return/,please refer to it.
And we had emailed you for this issue, please keep communication here.
Best Regards
Rosegal Customer
The item that I ordered was a really beautiful jumper. What I got was something completely different! It looked like a floral table cloth and wasn't even the same color as what they showed on the site. Consumer beware! I would never order again from this company.
Dear Michelle,
Thank you for taking you time for this review.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Can you provide us your order number? We are willing to turn every problem into happy shopping experience.
Best Regards
Rosegal Customer
I ordered a white striped dress wth what was supposed to be neon blue... Paid an additional 10.99 for extra fast shipping, didn't get it on time and it's not neon blue it's a dark blue and came very wrinkled
Dear Kelsey,
Thank you for your recent comment.
First, I want to offer my sincerest apologies to you for the issue.
We have shipped your item out at 26-May, and you have receied your item in 5 business days.
Can you send us the picture of the item that you have received? We will check for you.
Hope to receive from you.
Best Regards
Rosegal Customer
I ordered a bathing suit in March, still have not received it and it is June! After visiting their Facebook page, I realized that EVERYONE is having trouble.
Dear Crystal,
Thank you for taking your time for this review.
We feel sorry for this issue.
Have you contacted with your local post office?
Looking forward to your reply.
Best Regards
Rosegal Customer
I ordered 2 dresses from this site, one i got was lovely the other wasn't even a dress it was like a top and cheap and see through I got ripped of big time. I would never shop here again.
Dear Shannen,
Thank you so much for informing us about your shopping experience.
We feel sorry for the issue that you have described.
We have checked your order information and found that we had refunded you for this issue, please check your account.
If you have any further question, please feel free to contact with us.
Best Regards
Rosegal Customer
So far so great! I love the shorts I have gotten from Rosegal. I don't agree with the negative reviews, some of the dresses I bought actually look much more than their cost. Rosegal literally has every clothing styles and fashion you could think of, I have ordered again and plan on ordering more in the future. Especially being a skinny petite person, finding this site has been so great.
You are ordering directly from China and that is why it takes so long to receive. The quality is poor & the sizing is off. I ordered a dress and it fits like a shirt. The items arrived with no labels. The prices are cheap but you are getting what you paid for.
Dear Elisa,
Thank you for your recent review, we feel sorry that you are not satisfied with the item you have received.
Can you keep communication in your support ticket?
After we have confirmed this situation, we will arrange best solution for you.
Looking forward to hearing from you.
Best Regards
Rosegal Customer
I ordered a romper and a vintage shirt separately but on the same day 5/5/15. I received the romper and it was an XL but was XS... There is no tag on the item to determine the size. This a scam all clothes should have a size tag. I never received my vintage shirt. I'm reporting this to the BBB and Facebook to hopefully keep this company from scanning others out of their hard earned money...
Dear LeQuinta,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
Can you send us the measurement picture of the item that have size issue? We need to confirm this issue and figure out solution for you.
The second parcel has been shipped out and is on the way for delivery, please check your email for parcel information.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer
I love buying on rosegal.com.
My experience has been super positive! I ordered several dresses and a necklace and I love everything!
The delivery is a bit long (however less than a month), but since the shipping is free, I am satisfied.
Costumer service is very king and fast in replying.
The sizes of the clothes run little, but that it's because they're Asian sizes, so be aware.
I will definitely buy again on rosegal.com!
I ordered 3 necklaces and a pair of earrings from Rosegal about a week ago. I didn't know how sketchy of a company they seemed to be until afterwards. However, looking at other reviews, I have to say, since it is an Asian website and company, please be aware that their sizings will run smaller. I haven't received my items yet, so I can't yet comment on quality. Also, about shipping. I paid extra for shipping insurance and a tracking number. About 2 days after I bought everything, I received an email with records of what I bought, as well as a picture of my package with shipping info and my tracking and package number. In the email, they give you a site to use your tracking number on, but it didn't work for me. The email said records my take a few days to show up though. Looking at the picture they sent me of my package, I saw they were shipping through USPS. I was able to track my package through them, and simply googling "track my package from china" worked as well. I suggest this to anyone else who was given a tracking number. As for now, I expect my package sometime next week, given USPS is a tad slow with shipping.
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Briana,
Thank you for your recent review.
We feel sorry for what you have described.
There are some mistake from the manufacture and is out of our control.
We are willing to help you solving this issue for your satisfaction.
Please keep communication on your ticket.
Best Regards
Rosegal Customer