The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
If you ever try to exchange anything, which more than likely you will considering sizes vary from company to company. This company gave me a song and dance for weeks just to exchange. Not to mention the clothes are poorly made, which I kind of new considering the price. I finally gave up and I do believe they count on that. Do not waste your time with this company and I believe they have a sister company SammyDress.com. They are just as bad. Buyer beware.
I placed my order a month ago and last week only received one of the two swimsuits requested. As many others have said, it does not fit. The suit fits me around but is made for someone with a torso 3/4 the size of mine. Of course, I can't return or exchange it because it is a swimsuit and the other suit is "on it's way" which will probably not fit either. What a waste.
Dear Jaime,
Thank you for taking your time to write this review.
We apologize for the inconvenience.
It is the rule that the swimsuit can not be returned, this is why we put the size chat on our website for customer's reference.
The rest item is on the way for delivery, hope you will receive it soon.
Best Regards
Rosegal Customer
Finally received my order (an adorable swimsuit) and it doesn't fit. Not even close. Definitely taking my business elsewhere and advise all other follow suit.
Dear Kathryn,
Thank you for your recent comment.
We feel sorry for what you have experienced.
We have send you the right item as you have ordered, and we can not figure out the figure of the customer.
If you still not satisfied with what you have received, please contact us for better solution.
Best Regards
Rosegal Customer
Rose gal sucks! It took forever for my two items to arrive (A dress and a necklace)! Then once I finally got it the necklace was not the size it was in the image and the dress didn't come with the ribbon it was suppose to! I was mad at this point so I contacted them! They said they'd email me back and that isn't a lie they did but they didn't help me return my products! They practically said that the email they originally told me to contact is an automated message and I couldn't receive any help from it! I was just done and how I've wasted $30 of clothes I can't wear! DONT BUY FROM ROSE GAL IT SUCKS!
Dear Aj,
Thank you for your valuable feedback, we apologize for the inconvenience that have caused.
We need to confirm this issue and to check if the item is qualifed with the return policy.
Hope you can work with us for best solution.
Best Regards
Rosegal Customer
Mike Yu in China has been sitting back and stealing from you. The parent Company Yigou International Group. Under that Ebay site as Global-egrow and Everbuying. Next you have the following companies who have no desire or intention of fair dealing whatsoever.
Rose Whsl., Rosegal, Sammy Dress, Rosewe, Choles, A Happy Deal, Mart of China, Fashion Dress Whsl., Yeegow, all UNVERIFIED with PAYPAL as sellers. Fake VeriSign seals on their websites. Go to Facebook and look at the screen shots of the emails from Rosegal. They admit they are not in the business of selling you quality merchandise! This one they are protecting the most right now!@ They just launched a new one The Celebrity Dress. 4 pages on Facebook dedicated to warning you about this network SCAM operation.
Dear Christy,
Thank you for your recent comment.
Can you send us the specific issue?
We can only deal with the issue related to Rosegal.com, not the other website, it is out of our control.
Best Regards
Rosegal Customer
I ordered a dress and it fit as a very short top. Need I say more! Please please don't waste your money on this garbage.
Dear Laurie,
Thnak you for your recent review, we feel sorry that the item you have ordered didn't fit you.
Can you provide us your order number? You can get it from your account or email.
We are willing to help you for best solution.
Looking forward to your reply.
Best Regards
Rosegal Customer
Cute clothes. Good service. Shipping was free and took one week.
I've placed an order almost 3.5 weeks and I still haven't received my dress yet. And no one ever answers the phone when you call. Not impressed at all.
Dear abi,
Thank you for your recent review.
We apologize for the inconvenience that have caused.
The phone might be busy sometimes, you can try to contact us at http://support.rosegal.com/
We have send you an email for your parcel situation, please check it.
We are willing to help customer for best service.
Best Regards
Rosegal Customer
Do not buy from this website unless you like cheap crap that is made poorly. I ordered three rompers in size small and they were all HUGE like garbage bags and the material/fabric was that itchy nonsense that would just make my skin red. Nothing was very expensive so I didn't bother returning anything because I would have to pay for shipping to CHINA-- Biggest waste of my money and I definitely learned my lesson. I would give this negative stars if i could!
Dear Tina,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We are willing to help you for this issue, can you help to work out the best solution with us?
Hoping to receive from your reply.
Best Regards
Rosegal Customer
I am 5'2 at 130 pounds and ordered size mediums. Literally nothing fit. Not one dress even came over my butt. Half of the items had ripped seams, missing buttons, etc. swimsuits at size medium and even one at a large wouldn't fit my ten year old niece. When I went to write to someone about a return, they were argumentative, rude, requesting me to take photos of myself measuring the garments? As if it is unusual to return something for a bigger size? And they have made it impossible to size the jpegs right to even send a photo. I have spent three days writing back and forth with someone and there has been no resolution. ABSOLUTE WORST EXPERIENCE EVER. DO NOT SHOP HERE.
Dear Noelle,
Thank you for your valuable feedback.
We apologize for the inconvenience that have caused.
We need the picture for ake sure the problem and provide you the solution.
Please refer to http://www.rosegal.com/warranty-return/
And please keep communication at your suport ticket for better solution.
Best Regards
Rosegal Customer
I'm 5 ft 7 in and usually wear a size medium. I ordered my swimsuit in XL after seeing it ran small. Well it runs small cause it is meant for a midget to wear. It doesn't even come close to covering my breast - unless your breasts are at your navel! They won't return it and their response was the items are "Asian sizes". Well excuse me then, someone should have stated bot to order if you are over 5 feet in height.
Dear Holly,
Thank you for your time to write this review.
We apologize for the inconvenience.
We have refunded you for this issue, please check your email.
Best Regards
Rosegal Customer
I ordered three bathing suits, it took three weeks to get them, I always wear a medium. When I finally got them the suit looked like it would fit a small 10 year old girl! I have tried to call the number and no one ever answers! Now I read the small print and you cannot get a refund for swim wear! Seriously! DO NOT ORDER from this company?
Dear Beth,
Thank you for your recent comment, we fel sorry for what you have experienced.
We have warranty and return at our website, please refer to http://www.rosegal.com/warranty-return/
And we have send you the size as you have ordered.
If you are still not satisfied with this, please keep communication in your support ticket.
Best Regards
Rosegal Customer
I order a swimsuit and I dress but never received the dress. Before placeing and order i read some of the reviews on the product and heard that the sizes fit small, so I ordered one size bigger. But when receiving the swimsuit the quality was very poor and my dress never came in. I tried calling the number posted on the website but no one answered and I emailed them but nothing. You can't get a hold of anyone! Never again!
Dear katy,
Thank you for your recent comment.
We aplogize for what you have described.
Can you provide us your order number? The correct order number is consist of capital Z and 16 numbers.
Only we get the order number can we get the solution for you.
Looking forward to hearing from you.
Best Regards
Rosegal Customer
After reading all of the negative reviews I was so scared about my already place order, So scared intact I was going to call my bank and cancel the transaction. I ordered my swimsuit on Tuesday May 19th 2015, I received my package today June 3rd- Very impressive for the distance. ( just in time for my vegas trip) It DID NOT have a weird smell. It also WAS not poorly packaged. At first it was hard to track my package, however they give you a tracking number that you then click (CHINA POST) and that will give you a more detailed tracking option than the site itself does. The bathing suit was exactly printed on the model and on my swimsuit as well. Although I did try to reach customer service and did not receive a response… my patience paid off! PLEASE READ WHAT YOU ARE PURCHASING THE SWIMSUIT I ORDERED CAN BE WORN IN MANY DIFFERENT WAYS THUS IT DOES NOT HAVE ANY SEAMS OR HEMS. ONCE YOU FIND THE ONE YOU LIKE HAVE IT ALTERED. NO MORE THAN $14( maryland) probably cheaper in other states. Although i did not order anything else, i think I may shop the site again….
Super reliable site. Clothes are very stylish and well priced. Shipping is always fast and I can never leave Rose Gal without buying something. I 100% recommend this online store. They are really great
It says on the site that sizing is small, but this is ridiculous.
Me:
5'6"
140lbs
28" waist
I have worn small/medium & size 8 for my entire adult life.
I attached a pic of me - to show you my size.
RoseGal says things fit small, and since I like my bathing suits to be Size Large (so they fit without overhang of any sort), I ordered an XL bathing suit. Well, it is even too small for my 16-year-old, 120-pound daughter. There is zero stretch to the bottoms either - so can't even yank them up over me arse! The size is what it is in a very firm fabric.
I have attached a photo of the XL bathing suit bottoms - on a North American toilet seat. You can see that they aren't even as wide as the seat (and they don't stretch to bigger)! You can also see that they are lopsided!
I also ordered 2 long sleeve shirts - both in Large since they fit small...
Both are smaller than N. American XXS.
And both have loose, crooked stitches, and the one has a breast pocket that stitching went over an inch beyond the pocket on one side - like the person sewing didn't notice they'd hit the edge of the pocket... and since the threading is a different colour from the shirt, it is very "there"...
I'm not a big person - this is just ridiculous. Maybe good for teeny people, but if you are an average-sized North American, don't bother wasting your money. That said, even if these items did fit, the quality is crap - thin, uneven, loose stitching... just all around bad.
I have one item that wasn't included in my shipment. No customer service help to track it down. I won't try hard to find it. I imagine the money is gone and even if it does come, I'm sure it will suck.
Dear M H.,
Thank you so much for informing us about your shopping experience.
We apologize for the inconvenience that have cased.
The order number is starting with capital Z and 16 numbers, can you check your email or account for it?
We can not get the order information and can not solve this issue for you without order number.
Waiting for your reply.
Best Regards
Rosegal Customer
Purchased over 50 days ago some bathing suits I wanted for my upcoming vacation. I have since returned from vacation, still waiting for bathing suits. They are quick to charge your credit card but not so quick in shipping the product. When they ship they claim it takes the postal service 20 - 60 days for delivery of which they do not inform you until you escalate a claim for not received products. Crazy... Do not waste your time purchasing from these folks its a waste of money and time.
They also sell inexpensive items that look like flea market products. Stay away...
Dear Jan,
Thank you for your valuable feedback, we apologize for the inconvenience that have caused.
We have claimed the shipping company for this issue, and emailed you for the better solution, please keep communicate there.
We are willing to assist customer for best service.
Best Regards
Rosegal Customer
So, super cute design. Wanted it. For the price, I figured it would not be the best quality, but when it's cheap, I figured I could buy another if I needed. Ordered one to start. THANK GOODNESS I DID! What is advertised as a swimsuit is not! Unless you are a playboy or stripper... Yeah, planned on using this on our cruise. It is still cute, just not as cute as in the pic. ALSO, I cannot and will not use it as a swimsuit. Will have to be as a pullover for a real swimsuit! They send a G-string with it. For what? Not sure of the intention of that, but just confirms, this is either lingerie or? Cute if you are not looking for quality and don't mind thin, or one use items. I don't have high hopes that this thing will make it after one washing... Good luck to ya! (only gave a two star as I will still use it, at least one time, over a real swimsuit.)
Dear Meredith,
Thank you so much for informing us about your shopping experience.
I want to start by offering a personal apology to the customer affected.
We have send you the size as you have ordered from us, and we can not figure out the figure of customer.
We had send you email for this issue, please check it.
Best Regards
Rosegal Customer
This site is fast shipping and low price. All product is original. I like to site.And ı am make 4 order.So good.
Don't ever purchase anything from this company. Dress was horrible! Material was cheap and dress didn't fit. It was made bad, one shoulder larger than the other. They don't want to refund it!
Dear Cheryl,
Thank you for your recent comment for the item you are not satisfied with.
We had send you the solution for this issue and waiting for your clear reply.
Can you keep communication at youe email and work with us for better solution?
Looking forward to hearing from you.
Best Regards
Rosegal Customer
Answer: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Answer: Thank you for your interest. Please rest assured that we have many good reviews and you can check our warranty policy on our website: http://www.rosegal.com/warranty-return/. If customers have any question, we will resolve the issue to their satisfaction. Yours sincerely, Rosegal Customer Service
Answer: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Answer: All items are made and shipped from China but we sell worldwide. We do our very best to offer provide pretty accurate measurements in the size chart under product information. I recommend that you compare them with yours to make the right choice.
Answer: We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fitfor your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Answer: They are shipped from China. Not only is the sizing off, the merchandise is cheaply made and the material is awful.
Answer: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Answer: We offer 3 kinds of shipping methods: 1. Flat rate shipping(10-25 business days)---Such as Netherlands post, Sweden post, China post, Hongkong post, Singapore post etc. 2. Standard shipping(6-8 business days)---Such as EMS, IB etc. 3. Expedite shipping(3-7 business days)---Such as DHL UPS etc. For more details, please check: http://www.rosegal.com/shipping/
Answer: We are a real site. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Answer: Please kindly note as we have time difference, sometimes we can't respond the phone in time. In this case please click http://support.rosegal.com/ then submit a ticket.We will provide the best solution for you.
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
Dear Carolyn,
Thank you for your recent review.
We apologize for this issue.
Can you keep commnunication in your support ticket?
We ned to confirm this issue and then figure out a solution for you.
Hope to hearing from you.
Best Regards
Rosegal Customer