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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The ring I ordered looked beautiful, the material was amazing and it looked exactly like the photo. I love how the site works, and I love how they send you a photo of the package before they send it off to show that it's legit. I would definitely order from Rosegal again!
I have ordered from Rosegal a few times and with each order I am extremely pleased. I have only had a few pieces that didn't work out (not in stock) and I was refunded quickly for them. I have always had a great experience with speaking to customer service. They reply quickly via email. Orders are tracked through out the process so you aren't really left wondering. I really enjoy ordering from this company and will continue to do so.
I've liked almost all the clothes I've brought here. I once order this shirt and gave a bad review because i didn't really like it and they emailed me saying if id like a refund, i was surprised.
Im usually not a huge fans of buying the jeans because they kinda smell but my favorite thing to buy from them are swim suits. Also everything I bought looks exactly like the picture.
Thank you Rosegal for your excellent customer support and resolution on products that I have ordered, that were no longer available, for which I was refunded, and also for a product I purchased which did not fit. Rather than me having to send it back you refunded the purchase prices in full as well.
So all in all I am extremely satisfied with the support and understanding you have provided me as an online customer in Australia, and will continue shopping with you when I am looking for something of a specific nature, which your online store has.
I will be recommending Rosegal to all my friends and family.
Don't order anything from this site. The items may look nice, but if you do happen to actually receive the merchandise, it is crap. Don't waste your money or energy. I don't understand why the better business bureau doesn't prevent these companies from operating in the US.
I ordered two bathing suits from here and never recieved them! I got a tracking number but nothing has changed since then and it's been weeks!
Dear Julie,
We would like to offer our sincerest apologies for the issue.
The tracking information on the webpage will take a few days to be updated. Please rest assured that the package is on the way to you. You can track it later.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We look forward to hearing from you. Thank you.
Yours sincerely,
Rosegal Customer Service
If you want stuff that isn't as described and that you can't wear then go right ahead and deal with these crooks. Absolutely effing infuriating! And they want an order number to resolve issues but delete the friggin things from your account so you can't reference them! They make the Mafia look like a nice bunch of guys. STEER WELL CLEAR
*UPDATE* - in response to what I see written by Rosegal. Perhaps it is a standard type of reply. I certainly see lots of concern from these people and nothing in the way of action. So since you ask what you can do to put things right - research your target markets, adhere to an internationally recognised size chart (Not one that would fit only munchkin characters from a Tolkein novel) and offer some kind of customer service instead of "tea and sympathy" You are getting your business model FUNDAMENTALLY WRONG.
Dear Steve,
We regret that the products did not meet your expectation.
Coud you please tell us your email address or the consignee name so that we look into your problem and then give you a satisfactory solution?
If any question, please email to support@rosegal.com titled as "complain from sitejabber.com".
Yours sincerely,
Rosegal Customer Service
It has been more than 2 months and i have not received my order yet. Contacted them several times but no response. I am never going to order again from this fraudulent website. I am also taking legal action against them. Worst site ever. Worst shopping experience. I will never taste success.
Dear Rads,
We regret the inconvenience or frustration that your experience has caused you.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
Your case has been taken cared of by our support team. Could you please refer to your ticket and reply us?
Thank you very much for your understanding.
Yours sincerely,
Rosegal Customer Service
I ordered paid extra for expedited shipping 07-09-2016 still no order stay the heck away from these people I will be disputing the charges they sent 3 tracking numbers and all are bad
Dear cynthia,
Thank you for your feedback.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
I have tracked for you. For more details, we have sent you an email with our solution, would you please check and reply it?
We would like to offer our sincerest apologies for the issue.
Yours sincerely,
Rosegal Customer Service
I ordered on the 21st or July and I noticed there wasn't any updated information so I emailed them I received a call from a guy(don't remember his name) very nice, but he started saying "my voice is beautiful, he would love to see me in my bathing suits and for me to send him naked pictures through mail". He told me to go to a website called "digicel" for me to put my card number in for me send them 30 dollars so my order can be shipped. Which doesn't make any sense. Very unprofessional. I started to get aggravated & a lady told me to "suck her $#*! and she gonna suck my man $#*!" wow... I would never again in my life order from here again!
Dear Bernice,
We are extremely sorry about the situation.
Your order has been sent out on July 12 and you can check the delivery information in USPS.
Secondly, we never call customer to pay extra, all of the payment on our website is through the official way like credit card or paypal, etc.
Finally, our only phone number is (315) 221-8558. Please don't trust any other phone calls under the name of "Rosegal". If you receive the similar call next time, please call the police station.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Best regards,
Rosegal.com Customer Service
I ordered a bikini on july 15th, payed extra for shipping to ensure it would come earlier, and I'm positive they haven't even shipped the package yet. Should have recieved the package in 6-8 business days, and it's the 8th business day; no package. The tracking is being shady and aggrivating; the USPS tracking number isn't even recognized in the website. Don't think I'm going to buy from here again.
Dear hannah,
Thank your for your message.
We have shipped your order out on July 19.
Normally, the shipping time is 8-15 business days for United States for standard shipping.
As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.
We would like to offer my sincerest apologies to you for the issue.
Yours sincerely,
Rosegal Customer Service
The products i bought on this site were cool, fits well, comfortable, great service. Have ordered for more.
A website with a gigantic offer of clothes and accessories, with the lattest trends, and also a very good costumer service, which replies very quickly and are willing to help you if you have any problems with your order. The shipping times are ok, and the prices are also very good.
The communication here is terrible, I made a lip balm purchase and used my coupon. I got charged shipping insurance for $1.00. I do not want that. And have been trying to get them to refund me and take that fee charge off. The chat guy was no help. No support or confirmation. Order ZZ**************
Just tried to bribe me with 0.17 cent! When I paid $1.00 FEE...'
I will never order here again!
Dear Cierra,
Thank you for your complaint.
For the insurance issue, we have submitted to check out with our financial department.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We regret the inconvenience or frustration that your experience has caused you.
Yours sincerely,
Rosegal Customer Service
I am still waiting for my order from June 16,2016. I have no idea where it is and contacting rosegal is a joke. They have taken my money, but my order is still missing in action. I would not recommend this company to anyone. I am very disappointed. Now it should be fun trying to get my money back.
Dear Patricia,
Thank you for your feedback.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
We have contacted you via ticket with our solution, please check it.
Thank you for your support and patience.
Yours sincerely,
Rosegal Customer Service
I ordered some clothed from Rosegal some months ago but i never received the order. I already writed to them, went to the post office, because they send me there. I already asked the consellor to look for the lost package, but nothing.
Dear Claudia,
We’re sorry you’ve had this experience.
For the shipping issue, it is better to contact us within 2 months after receiving the delivery information. It can help us contact our forwarder to inquire the package.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your understanding.
Yours sincerely,
Rosegal Customer Service
I spent ten extra dollars for the shipping to be 7-10 days today is the ninth I want my stuff here and ITS STILL PROCESSING AND IM TIRED OF WAITING WHAT THE HECK WHERE IS MY ATUFF
Dear Julia,
Thank you for recent comments.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Your case has been taken cared of by our support team. Could you please refer to your ticket and reply us?
We look forward to hearing from you. Thank you.
Yours sincerely,
Rosegal Customer Service
In May, I placed an order for 2 sweatshirts and a bikini. After a month and a half I finally receive a package from Rosegal only to discover that it contains only the sweatshirts, not the bikini. I waited another few weeks for the rest of my order but still nothing! Tried to call their customer service line but I get a Verizon message saying the number is no longer in service. I also sent them a 'question ticket' through their support center but I doubt I will receive any response based on everyone else's reviews. The bikini I ordered is now "out of stock" on their website so I will probably never get it. No one should have to wait 2 months for their order to arrive. Will not buy from them again. Very sketchy!
Dear Brigitte,
Thank you for notifying us of your complaint.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.
We apologize for the inconvenience we may have caused you.
Yours sincerely,
Rosegal Customer Service
Bad quality materials, put together haphazardly. Not worth the headache to try to ship items back to China. Don't order from this company if you're looking for any type of usable items.
Dear Dawn,
We regret that the quality of the products did not meet your expectation.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We look forward to hearing from you. Thank you.
Yours sincerely,
Rosegal Customer Service
They definitely have some downfalls... but, I'm small -- and EVERYTHING they make fits me perfectly despite the sizing. If you need customer service, they respond quickly... but don't always understand what you're trying to say. The accessories have a tendency to break, but I've got some real gems from them. All in all, for the price - I think the site is good. The rg points program and their reviewing points program is awesome. You can really accumulate some money to spend on the website. If you're petite, and ballin' on a budget, I recommend this site!
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Maureen,
We regret that the products did not meet your expectation.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We look forward to hearing from you. Thank you.
Yours sincerely,
Rosegal Customer Service