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RetailMeNot

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Florida
2 reviews
12 helpful votes
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It's a SHAM
September 10, 2018

I tried to purchase several gift cards from RetailMeNot. All of my purchases were declined. Shocked, I called my credit card company. They said they had approved every single one of my purchases. When I asked RetailMeNot why my purchases were declined they said a third-party verification team had denied the purchases. And they would refund the charges to my credit card. So RetailMeNot held my money for a few days and then decided to give me a refund instead of sending me the gift cards. RetailMeNot customer service said, that "To protect my privacy," there would be no explanation for declining my purchase because of an anonymous third-party verification team. And there was no way for me to talk to the anonymous third-party verification team. I believe what really happened was my accumulated discounts which totaled approximately $90 was too significant. So the gift cards work as long as you're not actually saving significant amounts of money by using them. And if it is a significant amount of money to buy them - RetailMeNot gets to use this money or a few days before they refund it (based on an nonspecific reas on) - I wonder what the company makes on the accumulation of floats every year? It's a complete sham! Go to Raise.com for real gift cards

Date of experience: September 10, 2018
RetailMeNot S. RetailMeNot Rep
over a year old

Hi Allie! We are sorry about your experience. If you are willing to provide some additional verification information, we would love to put you in contact with one of our Order Specialists. Providing this can increase your chances of a successful gift card purchase. Please reach back out to our Customer Care team and we would be happy to further assist you with your gift card purchase.

Michigan
6 reviews
4 helpful votes
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Poor customer service
October 11, 2021

Every time I try to contact customer service via telephone and leave a message no one ever calls you back. It is extremely unprofessional.

Date of experience: October 11, 2021
RetailMeNot S. RetailMeNot Rep
over a year old

Thanks for your review Tye. Our Customer Care team is online based, though all calls left to 512-777-2970 option 4 are returned by either phone call or email within 24 hours. I do apologize if we have missed you, but the best way to get in touch with our Customer Care team is through our help page. Please create a case so we may assist you! Link below.

https://help.retailmenot.com/s/contactsupport

Georgia
9 reviews
11 helpful votes
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Love it
March 1, 2017

Used this site at Christmas to get my grandsons electronic stuff. Great prices. Fast shipping. And large selection on just about everything you could want or need

Date of experience: February 28, 2017
Michigan
1 review
2 helpful votes
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HORRIBLE CUSTOMER SERVICE - AND ONLY THROUGH E-MAIL! THEY DO NOT ANSWER THE PHONE. EITHER THEY'RE STUPID, LIKE TO PLAY STUPID OR BOTH? THEY DO NOT STAND BY THEIR CASH BACK TERMS AND CONDITIONS! I'VE SUBMITTED MY RECEIPT SEVERAL TIMES TO SEVERAL E-MAIL RESPONDENTS - PROVING THE PURCHASE AMOUNT AND THEY WILL NOT HONOR THE FULL CASH BACK AMOUNT. CONTACTING BBB...

Date of experience: July 19, 2017
RetailMeNot S. RetailMeNot Rep
over a year old

Hello! I am sorry to hear you had trouble using one of our cash back offers. We do have email and chat available for the fastest resolution available for users. Please note each offer has specific requirements to qualify for cash back rewards. We are always happy to manually review any purchase you believe you are missing rewards for. Our Customer Care team is here to help you! We sincerely apologize for any inconvenience that this caused.

Massachusetts
2 reviews
16 helpful votes
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Let first say after many many weeks of emails and working with their Customer Care dept and getting no result... I then filed with BBB... SO AFTER POSTING HERE ABOUT RETAILMENOT AND IT WAS SAME AS EVERYONE HERE WAS HAVING ISSUES, I POSTED HERE AND AND I FILED A COMPLAINT WITH THE BBB BETTER BUSINESS BUREAU AND GUESS WHAT, 2 DAYS LATER I HAD A RESPONSE AND THEY SAID THEY WOULD WORK ON MY ISSUE AND ONE DAY LATER THEY SAID WE ARE GIVING YOU YOUR MONEY AND I HAD IT IN MY ACCOUNT WITH IN 7 DAYS... SO I WANTED YOU TO KNOW FILED WITH BBB... CAUSE A COMPLAINT AGAINST THE COMPANY HURTS THEM... AND AT THE END OF THE DAY PEOPLE ITS NOT YOU ITS THEM AND THEY NEED TO DO A BETTER JOB WITH THEIR SERVICE FOR SURE.

Date of experience: August 20, 2018
RetailMeNot S. RetailMeNot Rep
over a year old

Hello! Posting a complaint or negative review on any review site, including the Better Business Bureau, does not ensure that your issue will be resolved to your satisfaction. All matters are reviewed and resolved on a case by case basis. We review complaints and reviews in the same manner that we review direct emails. The fasted way to resolve any issue is to reach out to our Customer Care team directly through chat or email. Thank you.

New Jersey
1 review
0 helpful votes
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Scam
October 5, 2023

Retailmenot "lost" all records of my cashback. Now my cashback balance is 0. This is a total scam by the company to save money.

Date of experience: October 5, 2023
RetailMeNot S. RetailMeNot Rep
over a year old

Thank you for sharing your thoughts with us, Solena. We apologize for any inconvenience caused by the issues you are experiencing with your account. We would be grateful if you could get in touch with our Customer Care team at https://help.retailmenot.com/s/contactsupport to help us investigate and resolve the matter for you.

California
3 reviews
10 helpful votes
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One of the thousands of sites that offer coupons for big compaanies.
Found it hard to navigate and when I found a coupon, it was only for the online store.

What a waste of time.

Date of experience: February 7, 2011
New Jersey
1 review
10 helpful votes
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E gift cards
April 4, 2017

Purchasedgift cards at 18.5% discount and when I went the next day went to the store to check they said the gift cards were invalid. DO NOT BUY gift cards from them it is a scam and fraud!

Date of experience: April 4, 2017
Oregon
1 review
20 helpful votes
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Created the first account with them because they had a 10% cashback offer for BestBuy. Followed the instruction step by step and made my eligible purchase in the "TopDeals" section, after I picked up my order a couple days later I got the email from them saying "BestBuy let us know you made a purchase" and it showed the pending cashback balance in my wallet which is good. A few days later when I checked again, I saw my pending become $0.0 went to look at my reward activity and to my surprise, I got marked ineligible now with this message "Ineligible due to suspected violation of Terms. Please contact Customer Care if you believe this was in error." Of course, I believe is an error so I contacted the customer care and gotten a response that doesn't say the specifics and told me to email directly if I believe this is an error so I emailed and it say it could take 5 days for the review, Took all 5 days for a response and guess what the reply was basically the same as the first response I got, this is not acceptable, they are straight-up not putting any effort into this problem or simply at this point I feel like they are just trying to not payout. I attached the picture of the responses.

Date of experience: December 3, 2019
RetailMeNot S. RetailMeNot Rep
over a year old

Hi Xinyi, we do apologize for any frustrations that may have been caused by receiving that information about your account. While our customer care team is not able to provide you with the exact reason your account was suspended, your account was submitted to our risk assessment team who did make the decision to keep the suspension flag on your account based on their research. We apologize for the inconvenience this may cause you but we do intermittently review our customer base so your account could potentially be reinstated in the future.

Oklahoma
6 reviews
10 helpful votes
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Best site ever!
August 15, 2013

Best site ever! If you like shopping online its a must have. Great coupon codes that actually work and save you money. Very easy too.

Date of experience: August 15, 2013
Florida
4 reviews
10 helpful votes
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I have NOT ONCE in 5 years found a discount code that actually worked. What a WASTE of time:-( Why the thumbs up to let you know it doesn't work and yet bad codes fill the site?

Date of experience: May 1, 2019
RetailMeNot S. RetailMeNot Rep
over a year old

Hi Linda! We are sorry that you have had trouble finding offers that work for you. We have a variety of offers such as cash back, gift cards, sales, and online and in-store coupons. We work hard so that you have the most options for savings. Please note that offers vary from merchant to merchant. If you ever need assistance or have a question about an offer, feel free to reach out to our Customer Care team. We are here to help!

4 reviews
24 helpful votes
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Look here first
September 2, 2015

They may not always have a coupon for what you need, but look here first before you purchase. I've found free shipping codes and 20% off my order.

Date of experience: September 2, 2015
Oregon
4 reviews
13 helpful votes
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Love the coupons on this site!
It seems I can almost always find some kind of deal for everything I'm shopping for :)

Date of experience: November 9, 2011
New York
4 reviews
10 helpful votes
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Simple interface, definitely one of the first places I go to before making any purchases. Never hurts to check!

Date of experience: March 18, 2012
Illinois
6 reviews
7 helpful votes
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Love a good deal
March 14, 2012

Love a good deal. Whenever I online order I'll check this site for coupons. Most of the time they have a coupon code I can use.

Date of experience: March 14, 2012
Kentucky
2 reviews
2 helpful votes
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Other negative reviews of Retailmenot are 100% correct. They are completely USELESS and a WASTE of time! I have NEVER had a SINGLE coupon of theirs turn out to be valid. The vast majority of them dont even have a code, they just direct you to the website of the store youre wanting to shop on, only to have absolutely nothing happen at checkout. Even the ones that DO have a code are completely fake and bogus 99% of the time because theyre third party and not affiliated with any of the stores themselves. So unless its an offer that the store itself is currently running and can be seen by actually going to the stores website, that coupon code is going to be useless because it wont be recognized and will show up as invalid. The only ones that are somewhat reliable are those that give a certain amount off your first purchase when you sign up for emails and create an account with a particular site. But again, this is an offer that would show up anyway just by visiting the stores website, not an extra discount or savings unique to Retailmenot. As the old saying goes: if it seems too good to be true, it probably is. If a third party site like Retailmenot claims to have a special discount code that doesnt appear to be offered by the particular store or website its supposed to be for, chances are it has no affiliation with that retailer whatsoever, thus making it a complete scam, as retailers dont have to honor coupons that arent their own. Do yourself a favor and read other negative reviews before wasting your time with this bogus site. Save yourself the headache and frustration that comes with being scammed.

Date of experience: July 6, 2018
RetailMeNot S. RetailMeNot Rep
over a year old

Hello Morgan! We are sorry to hear about your negative experience. When you see an offer without a code, the offer is alerting you to a sale or promotion that the merchant is holding. All qualifying products should be shown at their discounted price or the discount should be automatically reflected in your cart at checkout. We receive offers from community members, like yourself, as well as directly from the merchant. If you ever have a question about an offer, we are always available for additional assistance. Feel free to chat or email our Customer Care team. We are here to help!

Colorado
2 reviews
2 helpful votes
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What a great deal today!
November 12, 2014

What a great deal today! We purchased Sirrus Radio for six months, 25.00!
The auto renewal was priced at 219.00 per year!

We love Retail Me Not!

Date of experience: November 12, 2014
RU
3 reviews
7 helpful votes
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Lots of coupons, but you have to dig through 10 to find one that works. Why not keep better track of them?

Date of experience: November 19, 2010
Oklahoma
10 reviews
16 helpful votes
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I always check this before I shop on line. It is amazing how many coupons I have been able to utilize. I never knew this was out there. Great find.

Date of experience: January 21, 2015
New Hampshire
11 reviews
62 helpful votes
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Best site for discount codes. Yes sometimes they don't work but people usually update and add comments and most do work.

Date of experience: September 29, 2014

Overview

RetailMeNot has a rating of 1.9 stars from 166 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with RetailMeNot most frequently mention customer service, gift cards and third party. RetailMeNot ranks 323rd among Coupons sites.

service
24
value
21
shipping
7
returns
6
quality
16
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