RetailMeNot Questions & Answers

Hi Furry! We work hard to make sure we have valid offers for you to save with! If an offer does differ by location, this information is typically provided in the offer details. Please remember for in-store offers, it is up to the individual merchant's decision whether or not the offer will be accepted. If you ever have a question about an offer, feel free to reach out to our Customer Care team. We would be happy to further assist you.

Hi Christopher! Hundreds of people have successfully used this offer. In order for your purchase to be tracked and automatically paid out you must activate the cash back reward via the 'Shop Now' button and then immediately continue to the merchant site via the link to complete your purchase. If you make multiple orders, these steps must be followed for each order. We also highly recommend regularly clearing your browser's cache and cookies. This can help in the tracking process. If for any reason you did not receive the reward for this purchase, please reach out to our Customer Care team. We are always happy to manually review any purchase. Feel free to reach out to us at support@retailmenot.com!

Hello Katie! We apologize if you having trouble getting in touch with our Customer Care team. We respond to all emails that we received within 24 hours. If we did not respond to your inquiry, we did not receive it. A better solution to getting ahold of us would be through our live chat option. We have live chat available Monday-Friday 9:30 AM-5:30PM CST. We are always happy to manually review any purchase that you believe you are missing cash back rewards for. Please reach back out to our Customer Care team so that we may further assist you in resolving this matter.

Hi Barbara, are you able to give us more information over the error that you are seeing when you try to access the merchant page?

Hello! We do not process any kind of payments for any merchants but if you contact the merchant that you purchased your sunglasses from, they will be able to give you detailed information about your transaction question.

Hello! We do not have a minimum requirement to redeem funds to PayPal at this time. You will need to have a wallet balance of at least $5 to redeem your rewards for a bonus valued gift card. Hope this information helps!

Hi Theresa! We are sorry you are having trouble with our cash back program. You can call us at (512) 777-2970. Please note that we do not answer live phone calls. You will be directed through our phone tree to leave a message and someone will reach back out to within 24 hours. The fastest way to get ahold of our Customer Care team is via chat or email. We look forward to further assisting you!

Hello Theresa. We are sorry to hear that it is taking so long to resolve this matter. All purchases must meet the specific requirements set by the offer and terms of RetailMeNot's Cash Back Program. Our Customer Care team is always happy to manually review any purchase that you believe you are missing rewards for, however, we cannot guarantee that every purchase will result in a reward. For more information on our Cash Back Program, we recommend reading our FAQ's and terms on our Help page: help.retailmenot.com. We sincerely apologize for any inconvenience that this has caused.

Great question Anthony! In order for your purchase to be tracked and automatically paid out you must activate the cash back reward via the 'Shop Now' button and then immediately continue to the merchant site via the link to complete your purchase. If you make multiple orders, these steps must be followed for each order. We also highly recommend regularly clearing your browser's cache and cookies. This can help in the tracking process. Please note that we have a limit of 3 rewards per merchant per month and a limit of 10 rewards per user per calendar month. If you have any additional questions or need assistance, feel free to reach out to our Customer Care team at support@retailmenot.com. We are here to help!