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on 8/20/18Hello Theresa. We are sorry to hear that it is taking so long to resolve this matter. All purchases must meet the specific requirements set by the offer and terms of RetailMeNot's Cash Back Program. Our Customer Care team is always happy to manually review any purchase that you believe you are missing rewards for, however, we cannot guarantee that every purchase will result in a reward. For more information on our Cash Back Program, we recommend reading our FAQ's and terms on our Help page: help.retailmenot.com. We sincerely apologize for any inconvenience that this has caused.