Reservations.com

The service is a scam. I made an online reservation and called to cancel almost immediately. I had been in a hurry and did not even realize I was on Reservations.com. They refused to refund the 19.99 "service" fee (although what service they provided to anyone is unknown to me) and even cited the fine print as why they refused. A manager escalation did not result in anything besides a long wait, and another no. I will personally never do business with Reservations.com again. They are a scam.

When I was on the site for the hotel I didnt realize it was a booking company based in the US There was nothing Indicating rates were in US dollars. I certainly will make sure not to use this company again. Also $40.00 booking fee. Are you kidding me!

Made reservations for a specific hotel, I did not realize it was Reservations.com. Had to cut 1 night short, Hotel approved it due to illness but Reservations.com will not refund my money-will not have Billing call me. 3 weeks, 5 emails-- nothing

MY bad, I booked a hotel room for one night in Asheville NC. The room rate was $177. I did not notice all the fees and service charges they added before signing up. They added $80 to the cost bringing it to $254. My friend booked a similar room on the same night through the hotel app and it cost $184. How can there be such a difference. I called reservations.com and they will not even cancel the reservation, saying it was non refundable. Again, my bad. BUT DO NOT USE THIS SERVICE. EVER!

I made this reservation for work. My employer needed to move the date 30 minutes later. I called reservation.com to cancel and they were going to charge me over$200 to cancel. I kept the appointment and work decided to not change my schedule. This site is not good for work situations. I literally tried to cancel the appointment within 30 minutes and they would not make an exception. Will never use this site again.

Booked a hotel with what I thought was the hotel booking site. Turned out to be Reservations.com. I accidently booked the wrong dates and wanted to change this. The hotel itself said no problem, but that I had to do it through Reservations.com. I got nothing but a run around from them, with many excuses and no immediate action. Not to mention, that even though I live in BC and booked a hotel in BC they apply US costs. So what said on my reservation was $299. I actually was charged $382.! Never ever again

This is an agency and not your typical hotel booking site. When I saw a charge to my account, I called to cancel and asked for a refund. They said that I would lose all my money if I cancel since it says that it was non-refundable.

My issue is the additional reservation fee that I was charged which I was not aware off.

I'd give them a 0 if I can.

I thought I was on the hotel site, even asked, "Is this the Hotel"? They stated that they were. Once I gave them my info, they immediately debuted my card with an additional $14.99 that was never mentioned. So when I called back to cancel, they would not let me cancel. Were going to charge me the full amount plus the charge, whether I stayed there or not. They were extremely rude on the phone as well.
Worse company ever, stay away!

Horrible company. Made it look like I was making reservation on Motel website. Because I was traveling as government employee, I gave the person checking me in my Tax Exempt form but because this company already charged me taxes it didn't do any good.
Now I'm spending hours on line and on the phone with the motel trying to get the taxes taken off.

I am not impressed at all by this Company. They are not upfront about the service fees. They get you hooked by advertising a lower price for the room, but don't indicate the total service fees until your card has been charges. When I called Customer service they just said that it is listed in the terms... yah like everyone reads every single sites terms... of course they know that and it is shady of them to do it this way. I told them I will never use them again and that they need to be upfront like Travelocity and other sites are.

A co-worker recommended a hotel by name so I did a Google search and it came up through this site. Prices looked within my government travel allowance so I clicked book room, which I expected to show me any additional charges but that did not happen. There was no chance to review fees or taxes. The site did not even make it clear that I was going through a reservation agency, much less that there would be fees. My $79 room now totals $116 and the fees are not refundable. I should have stayed with my chain hotel even though the location is less convenient. Lesson learned.

Called them today and gave me a price and I said I would call them back. They said that the hotel booking price was the best I was going to find. So I booked. I then went back on the internet and found several other agencies that were cheaper. Tried to get a hold of there customer service which I kept getting this message about changing the reservation saying read what they had been sent. Found out they keep the fee no matter what. Don't get ripped off by Reservation.com. Book somewhere else.

Booked 3 rooms, realized immediately I had the wrong date. Called within 5 minutes of booking to change the date. I was told no cancellations or changes. I thought I was booking on the hotel chains website, didn't see anything about no changes until I received confirmation via email. At the conclusion of the call I was asked if I wanted to make any other reservations, why in the h*ll would anyone book anything thru these people after an experience like this. These people are crooks.

I'm a consumer attorney. Someone, anyone, needs to bring a lawsuit against these people. I was told I had a 100% refundable set of rooms. Then, the email confirmation came in showing I had two fees which would not be refundable. Just so everyone knows, that's 100% against the law. I needed to cancel and I complained, and they said they would return one fee; I threatened them and they said they would take off both. So frustrating all the same.

I am a Canadian booking a Canadian hotel and booking from Canada. Thought the price looked a little better than Hotels.ca and both had free cancellation. Would only think as most hotels they take your credit card and charge you upon checkout. Nope... Charges instantly and then see prices are in USD. No big deal... I will Cancel... Oh wait. I was charged $14.99 USD to cancel. Better options out there. I will be back using hotels.ca

We were directed to reservations.com through the hotel website and made a mistaken reservation. We cancelled within 1 hour and the gentleman on the phone confirmed that the reservation had been cancelled, and told us 'not to worry.' One month later...we receive a bill of $400! After contesting the payment with Reservations, they increased the amount to $2000! We never stayed here, we cancelled within one hour, and the company has taken no responsibility.

This is a SCAM. Please see the pattern between this and others' reviews, take them seriously, and DO NOT ever book through reservations.com!