Richard L.

MY bad, I booked a hotel room for one night in Asheville NC. The room rate was $177. I did not notice all the fees and service charges they added before signing up. They added $80 to the cost bringing it to $254. My friend booked a similar room on the same night through the hotel app and it cost $184. How can there be such a difference. I called reservations.com and they will not even cancel the reservation, saying it was non refundable. Again, my bad. BUT DO NOT USE THIS SERVICE. EVER!

On the face of it one would think this company, Inyo Pools, was great. They have great "how to" videos posted and blogs etc. but their customer service is absolutely terrible. Wish I had visited BBB and Site Jabber before starting to deal with them.

I had a pool pump motor fail over a weekend. I sent in a email request on how to change out to a compatible variable speed pump which has gone unanswered to this day (over a week later). Because they seemed to have good techs and videos to help with this problem I thought maybe because of the weekend they missed it so sent in a chat box request on Monday. This is what they recommend on their own phone answering message. Response - no one was there to answer. So I called and waited on hold for 20 mins plus only to get some tech geek with zero manners and after a very frustrating phone conversation got the information I needed and subsequently ordered the pump motor.

Then I sat there waiting for the motor to ship. After two days nothing seemed to have happened so I sent in an email information request about this which was answered and I was told it would ship that day. Which it did. But I felt like if I had not questioned why the motor had not shipped it may never have happened.

Thankfully all went well with the motor swap out and I am happy about the overall outcome from that point of view.

I do not like writing negative reviews, but sometimes I feel like other people need to be warned about bad companies doing business on the internet. There is obviously something wrong with the way this company is doing business. Its either money, the people they have and/or cannot retain, or they are just playing the "middle man". There are too many clients out there writing negative reviews which all seem to strike a similar complaint. They do seem to be very good at responding to the complaints but why not do something to ward them off in the first place.

I will NOT use this company again and recommend others to stay clear.