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I attended a wedding in Michigan in August. On May 19, I went online to book a room at Lake Country Inn, New Buffalo MI. Having been burned in the past by third party vendors, I was determined to book directly with the hotel, and searched for the hotel's url. Unfortunately, my search for a "Lake Country Inn" url led me to mistakenly book a hotel with the same name in British Columbia. I discovered my mistake within the hour, and called the hotel to explain the mistake, and cancel the reservation. No problem, they said, they had a 48 hour cancelation window. But when they looked up my reservation, they informed me that I had booked through getaroom - which was a big surprise to me. The hotel said I would have to contact getaroom to cancel the reservation, so I called, and was informed that "the hotel" had a no refund policy, which was a bald faced lie. Unbelievable. It is amazing to me how good they are at hiding the fact that you are not on the hotel site, and how happy they are to steal your money.
Pl
Tip for consumers:
Book directly with the hotel - I thought I had, but Getaroom is very clever in making it look like their site IS the the hotel site
Products used:
None - I booked at the wrong hotel by mistake, called within an hour, and was told "the hotel" had a no refund policy - the hotel did not (I checked), Getaroom did.
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We recently went online to reserve a room at a Marriott hotel. I thought I was on the Marriott site, which is what Reservations.com wanted me to think. I ended up paying a $20 service fee & a higher room rate. Never again
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This site is a scam! Won't give us the rooms we paid for or a refund. Do not use this site. You...
Brian, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom