Reservations.com

I used Reservation.com for my past family vacation in several hotels and city, as we did a road trip. Online, it was very easy to navigate and they had the best rates from all the 6 different hotels I searched for... when I had to make a change, their customer support was impressive helpful and knowledgeable, and they made sure I was happy with all the changes.
I definitely recommend and looking forward to use them again!

First time I have EVER used this corrupt group. Everyone should report them to the attorney general. Need to be put out of business. They give you a quote and mine ended up being 200 hundred dollars more then they said. When you contact them they have these form letters they follow. I will never use them again and will tell everyone I know. Everyone needs to report them for fraud!

Website said nothing about US funds & non-refundable. When confirmation email arrived cancelled with 5 min. I was told that they would not charge my visa but could not guarantee that the hotel would not. Immediately after called hotel directly they confirmed they would not charge the Visa. 30 days later Visa charged $480 and customer service lies about calling the hotel to sort it out. Gave fake names of both customer service & name of 'hotel' contact. Started a Visa fraud investigation. Both Visa & hotel chains should stop allowing this to happen. They are no positive reviews only scam after scam alerts & lawsuits

Called to check dates for a trip received a quote. I gave my info in good faith after the charges were pending on my card that rate was no longer available. I was told the charges were only pending and would no be charged ( untrue). Now you call them and they say there is no reservation they can do nothing I need to email a screenshot of my bank statement to customer service. You email customer service a screenshot of your account ( with no account numbers) with charges that are not pending but paid and customer service responds sorry you don't have a reservation. Customer service has no phone and no supervisor in the booking department they give you another sales rep. Around we go next stop BBB.RUN AWAY From this company.

They charged me for a room I had to cancel because I ended up having surgery. I called the hotel to cancel and reservations.com. They send me an email saying they would check into this further and nothing other than they charged fir the room and the bs 19.99 service charge. I will never use them again fans will make sure everyone I know hear how awful customer service they have. Do not use reservations.com you will be sorry!

I pulled into the hotel, in the parking lot was a police standoff, 3-4 cars, officers all over pointing guns... so my wife and I left. When I called the hotel, the manager told me that I booked through reservations.com (a third party company, which was news to me) so he couldn't do anything about it to help me and apologized up and down. So I called reservations.com, they could care less. Said I was on the hook for the money, nothing they would do. When a company doesn't even care about the safety of their customers, they want you to cross a police standoff to get in... That's less than 1 star service.

I had an issue with Reservations.com where they booked the wrong hotel, inadvertantly. This was fully resolved and it appears they have a new management team that is working to make things right. Took care of the situation and fully refunded the mistake.

Like so many of you, I was not aware I was booking through a third party. Then, I had to cancel my reservation because my flight was 2.5 hours late, and the hotel desk closed after midnight. My reservation was cancelled, and the hotel refunded this company for 5 out of the 6 nights. 15 emails and 10 phone calls later they have verbal confirmation from the hotel they were refunded, and I'm pretty sure the billing department has access to records of the refund they received, so they know they are keeping my $500 refund for no reason. I'm done with pleading with them, and I'm going to my Credit Card to try and pull the funds from them. Then it's off to the BBB.
Deceit and double talk, that's their game. My late flight documentation attached. Someone at their company should go to jail for fraud.

They say they are the party you wish to make reservation with (eg: Marriott). They evade questions about other services you are interested in (eg: airport extended parking) & apply pressure persistently to make reservation before questions are answered. When you realize what they've done & try to cancel, they refuse. When you appeal they insist on non-refundable/non-cancellation that you agreed to having been under the impression that it was included in your reservation. Finally they give you a phone number to call the hotel front desk. If you get caught in this trap dispute the charge with your credit card company.

I thought I made a reservation with the hotel and during check-in is when my party discovered that it was booked through the third party agency. They misspelled my name on the itinerary, didn't mention a $14.99 processing fee. The reservation agent also lied about the resort fee and taxes being included in my non refundable reservation payment. I was also provided false information in what was supposed to be a complimentary shuttle service from and to the airport. We wound up paying and additional $60.00 to cover our stay and transportation. After having had called three time's I was finally connected with customer service so now I wait on my request for a refund to cover the unexpected expenses.

This company is horrible. I accidentally booked through them not knowing it was reservations.com. I asked for a refundable rate and they did not inform me there would be a $14.99 fee for this. I just found it on my statement. I was booking for 4 weekends - 4 different reservations - charged $14.99 fee for each one. I called to cancel one night of my reservation but keep the other. They informed me the rate has changed. How has rate changed if it is already booked and I paid fee to cancel/change? I paid $340. For 2 nights and they only refunded me $120 due to a so called rate change. I should have received $170. Refund. This company rips you off and should not be in business.