JaLanell J.

I thought I made a reservation with the hotel and during check-in is when my party discovered that it was booked through the third party agency. They misspelled my name on the itinerary, didn't mention a $14.99 processing fee. The reservation agent also lied about the resort fee and taxes being included in my non refundable reservation payment. I was also provided false information in what was supposed to be a complimentary shuttle service from and to the airport. We wound up paying and additional $60.00 to cover our stay and transportation. After having had called three time's I was finally connected with customer service so now I wait on my request for a refund to cover the unexpected expenses.