Reservations.com

Booked 2 nights for a business trip, when I received the email confirmation it just happened to mention that the reservations were non- refundable. Booking agent never mentioned this in the booking session. Subsequently needed only 1 night for the business trip and stuck with a bill for 2 nights. Called and absolutely no help getting refund - bunch of crooks

The worst part of my review would've been the fact that I was charged $50 in fees that was not explained until after I booked my room. But then when I tried to talk to someone at customer service, I was hung up on twice disconnected three times and the last person just basically told me I was SOL do not ever use the company. That's my suggestion.

My husband mistakenly clicked on their link, thinking he was booking directly with the hotel.

Agent said no rooms left at given hotel. Called him ten minutes later to say there had been a cancellation, but since there was only one room, it was entirely non refundable upon booking...

He hurried to book it, and then called me to confirm. I had my suspicions, called hotel directly, and of course - cheaper through hotel, no 15$ booking charge, and PLENTY of rooms available.

I initially believed I was booking through the hotel's website but had somehow been redirected to this website. They advertised a very cheap price so I selected it and after entering my payment info, my confirmation email showed a bunch of service fees AND it was all in USD, not CAD, which was not advertised on the website. An absolute scam and they have a dumb $19.99 non refundable fee which works out to almost $30 Canadian. Very dissatisfied

I live in Canada and made a reservation at a Canadian hotel, but was charged in USD. I didn't realize this until I received my credit card bill a month later. There was no indication during the online checkout phase that I was being charged in USD. After calling and escalating the issue, repeatedly, there was nothing they could do because I had already used the reservation. I was told I should have switched the currency to CAD and that since this is an American corporation (with customer support in India?) they charge everyone USD.

Furthermore, you will be charged 19.99 USD for the convenience of using the site (28.01 CAD). Again, this is not made clear upon checkout. In short, you're better off calling the hotel directly and negotiating a price. This site is disingenuous and should not be trusted!

Reservation.com is a terrible site. They told me my desired hotel was full a courtyard Holiday Inn, which was a lie then booked me into a Marriott next door. I noticed the Holiday Inn i had wanted because i had stayed there before and been satisfied looked like it had lots of vacancies so i went inside and asked. They had plenty of room for all 3 days i wanted. I suspect reservations.com was getting better kick backs from the Marriott.

I made the reservation on line. They charged my Credit Card twice for the same single room. When I called to get one of the charges reversed they told me they did not see that charge and there was nothing they could do. They wanted me to send an email with my bank statement in order to the bottom of the issue. I am asking my back to stop payment and reverse the charges as I consider this fraud.

When making the reservation, I asked if I was talking to Silver Legacy (I hate how Google results can mislead if you are not VERY careful). He said yes. When I quoted the price to me, I asked if that included the $30/day resort fee. He confirmed it did. He did state there would be $19.99 non-refundable, so I was aware of that and okay based on info I had been told. However, AFTER he processed the reservation, THAT is when he said it was Reservations.com. Upset a bit about misrepresentation on that. Then when I was looking at the email, I see the statement about the $34.05/day resort fee would be due at the property. This meant I would now be paying MORE than I could have gotten through with the group discount with the hotel direct. They would not reimburse the $19.99 even though I would NOT have booked with them had their employee been upfront from the beginning.

My daughter booked a room through this scam outfit thinking it was the Holiday Inn website, and at the end of the call she was told the room was non-refundable. She then said she didn't want it if was non-refundable, but was told "too late, I already booked it." We then found out the hotel required her to be 21 to check in, which she is not, and they never told her that. They also never told her about the $30 fee they charge. Try asking for a manager and they have a nice little script they read. The managers are all busy helping other guests, but we'll have the next available one call you. I waited 2 weeks and called back, and got the same little speech. They tell me its was her responsibility to ask about the age. So now she has a room that she can't use and she can't get a refund. This is clearly a company simply looking to cheat people out of their money and have no interest in taking care of the customers. Do you really want to use them?

I thought I was using the hotels website, but got this one by mistake. When I got to the hotel, I found out they were charging $169.99 per night with a tax of 10% for a total of $186.62. Reservations.com charged $199.99 per night with tax and fees of 28% with an additional service fee of $19.99 for a total of $276.11. That is an overcharge of $89.49. Do not use this website. You will regret it. Go directly to the hotels site for your best deals.