Called them today and gave me a price and I said I would call them back. They said that the hotel booking price was the best I was going to find. So I booked. I then went back on the internet and found several other agencies that were cheaper. Tried to get a hold of there customer service which I kept getting this message about changing the reservation saying read what they had been sent. Found out they keep the fee no matter what. Don't get ripped off by Reservation.com. Book somewhere else.