Reservations.comReviews 3,996

I clicked on a google ad thinking I was booking with a hotel directly. After going through the booking process, I noticed a $14,99 difference in what was on the email receipt and what was on the booking summary page. After some research, I found that they charge a 'booking' fee that is hidden in the fine print about their no fee changes and cancellations. It was definitely not disclosed. I called, stayed on hold for about 30 minutes and was then promised a refund. The next day I got an email saying my refund was denied. Don't repeat my mistake... avoid this questionable company.

Hidden prices, inaccurate receipts (the price charged does not equal the price stated on the receipt... is this even legal?!?), hidden currency, a purposefully deceitful website (prices are not quoted accurately, currency is not clearly stated), and nonexistent customer service. This is a fraudulent website that should be shut down (I cancelled my credit card after using it on their site).

For all you Canadians out there, the website advertises Canadian hotels however the prices are listed in USD (this is not clearly stated on the website)... and there ARE hidden fees. BEWARE!

Also, the Reservations.com website adds the name of the hotel you're searching for in google to the front of their website domain. For example, if you search for 'Best Western', their website will appear as 'bestwestern.reservations.com'. Deceitful and sneaky... don't get caught in the same trap I did. Book direct or with a legitimate website and always verify your currency.

Stay away from this site!

I am Canadian, and I admit... I screwed up when booking through reservations.com. I didn't realize that the charges were is USD, so my "great deal" on a hotel in Banff really was not that great. But, that was my fault.

The one thing that will have me never use their services again is when I booked the room it does not include "taxes and fees" which were insanely over priced! We have 5% tax in Alberta, yet the taxes and fees for the room were over 20%!

To top it all off, I received a SECOND charge on my credit card for $21 Canadian (~$15 USD). I called and asked about this charge and was told that is a booking fee simply for using reservations.com. That's one steep booking fee for simply using a website, not to mention I have already paid 20% taxes and fees on the room itself.

Room breakdown:
$70 USD for the room itself
$22 USD for taxes and fees
$15 USD for use of reservations.com

I find this ridiculous! I will never use their services again and I hope nobody else ends up in the same situation (although it looks like I'm not alone on this matter)

I really enjoy trip planning and I think I am good at it... BUT I too got sucked in to thinking I was on the hotel's website. Not until all my details were completed and the reservation authorized, did I discover that the rate was in US dollars (for a Canadian hotel). At today's exchange rate of 1.37 that was a hefty increase. Also, at some point in the completion process, a logo popped up for Hotel-Checkout.com. Then the big surprise an added charge of $39.50US was added as a booking fee. There and then I decided to cancel the reservation and advise my credit card company. Today I called Res.com and demanded to speak to a supervisor. After lengthy waits, maybe 35 minutes, I did speak to someone and I have received written confirmation that my payment will be refunded. However the $39.50 booking fee was billed from another entity - Hotel-Checkout.com When I inquired at Res.com what their connection was to this reservation, they said they had no idea who this was! I have now written to Hotel-Checkout and they have promised a refund. We will see what happens now. Bottom line- do not use this company! Go direct for the best rate!

I thought I was dealing directly with the Hotel I wanted to book - it even had hotel logo on web page. I booked, and thought I would not be paying for the hotel until I checked in, I understood I could cancel free of charge up to a certain date. (I was booking this hotel about a month in advance.) I cancelled the hotel two days after booking as my appointment in the city was cancelled.

I looked at my credit card statement and saw my card was charged the $14.99(USD)(which I now see was the cost of doing a booking). Two days later another bill for $300.14 USD. I live in Canada, booked a Canadian hotel - rate was quoted in Canadian dollars, Reservations.com had converted rates to US - then converted back to Canadian dollar and I was being charged about 30% more for a reservation which I had cancelled.

I called the hotel, they had no record of the reservation and no payment from Reservation.com. IT IS NOW 10 DAYS SINCE I DID THIS - AND MY CREDIT CARD HAS NEVER BEEN REFUNDED.

BEWARE OF "RESERVATIONS.COM" IT IS A SCAM!

They paid google a lot to get to the top of a hotel search session, direct me to a web page that looks like the hotel website, never review itself during the reservation process, advertised a rate of $278 for the room and when I submitted, additional charge of about $120 showed up without any warning whatsoever. Plus, they never sent me a confirmation email even if repeated request through their website. Called them next day, after 15 minutes, finally talked to a person who simply said that their system is down, called back later. But the website was functioning because when I could still pull out a reservation information page after putting in my travel details. Called the hotel directly, couldn't find the reservation under my name, and so I cancelled my reservation using the scambag's website, but it said the charges are non-refundable but cancellable, WTF!

I am a very seasoned traveller and have never encountered the likes of this! I found 2 charges for $14.99 on my credit card. I phoned an 800 number to see if I could find out what company I had booked with who stuck in this charge. When I book a car, flight, hotel, the charges are always in the grand total! These people are like thieves that sneak in your reservation and rob you. My booking never sent me an email so I don't know which site to blame. I book so many hotels it never occured to chck for hidden fees. Never again will I use a site that is affiliated with these crooks.