Reservations.comReviews 3,996

No where on the site does it say it would be charging in US funds when booking in Canada, also ha hidden fee of 14.99 was added. Why would anyone book in Canada knowing it is US funds. Waited over two hours just to get some smart $#*! guy telling me to bad so sad and would do nothing for me. Bad business Reservations.Com, I guess the old saying right you only have to screw each person once to make it big.

There was no mention of a 14.99 service fee anywhere on my reservation. I just saw it on my credit card. Very deceptive. Shame on you. I will warn other to be aware of hidden fees. Like others who have given Reservations.com a negative review, I did not know that I was not on the hotel's website until I received confirmation from Reservations.com. I was surprised to see their name on my confirmation. Reading the other reviews-which I would have done FIRST had I known that I was using something other than the hotel web site, I am now concerned that my room will even be there. My card was charged instantly for the full stay which is 10 days! Be very careful with this website. I did not see fine print. I will certainly be looking next time. Thanks for the education Reservations.com!

I made a reservation, fees and taxes were not displayed upfront, which happened to be well above the normal rates making the booking way more expensive than originally advertised. This website advertises low rates, uses Expedia (and other websites) to book your reservation, and then they charge you more for it. I called to have the reservations canceled and of course I got the runaround about calling the hotel, so I called the hotel and they told me to call the company who made the reservation in order to cancel. They hope that you give up and not do anything and just take it. Instead do the following:

What to do:
-Call your credit card company to stop the payment
-Write a letter to the BBB better business bureau
-Get a lawyer to bring this website down with a class action lawsuit to get everyones money back

Boy, I wish I'd read these reviews prior to using reservations.com. After selecting my room and entering my address and credit card information, I expected to click Continue and see a screen that said "Your total charges are $xxx. Xx. Please click Confirm."

Surprise! What I saw was "Your card has been charged "$zzz. Zz." The rate I was charged was nearly double the room rate! I understand that there will be taxes and fees added on to the room rate, but I did not expect to pay almost twice as much.

Live and Learn. Reservations.com... Never again!

March 17th I made a reservation at the Best Western in Tulare, CA for late May (2 months in advance). I thought I was on their website, but didn't realize it was your booking site until I received an email confirmation of the booking, and the hotel said it was you (Expedia.com).

Surprise! Although there was no mention of a NO cancellation refund when I booked the room, the email confirmation so stated - NO REFUND if the reservation is cancelled My credit card has been already charged.

Your are deceptive and misleading. I did cancel the reservation and I want my money back, $231.89. Itinerary Number: *******. John Laurent

No mention of the $14.99 service fee and you increased the cost of taxes when you "estimated" them. The hotel website tells you exactly what the taxes will be, but you increased that. No mention of non-refundable/non-cancellation clause. I clicked on the hotel and didn't know that I was redirected through your site. You are frauds. I would like to see a criminal investigation of your business practices. I encourage all the dissatisfied reviewers here to go on social media to warn as many people as we can to stay away from Reservations.com.

Many, if not most reputable sites place drop down boxes for charges in ones country. Reservations.com is not one of them, so making millions I'd imagine, charging U.S. funds and extra fees to unsuspecting Canadian customers. Phone your credit card company and dispute the charge. Usually refunded immediately. Negative 10 stars for customer service and deceptive practices.

I recently received an email from Reservations.com telling me that the company will provide me with a full refund (after four months and more than five phone calls!) to restore faith in their company. But that's not all. The company has also offered me $100 to remove my original review! If anyone receives an email from this company attempting to "buy you off," please don't take the bait. I understand $100 can come in very handy these days, but people should know the truth about this company. I will not respond to the email, and I have already contacted my credit card company, which has made me whole. The company refused to refund a $15 fee that was not made explicit. I cancelled my reservation, and reservations.com promised to refund the fee but never did. I called my credit card company and reported the fraud. Any charge to your credit card you did not authorize is fraud if you thought you were making your booking with the actual hotel. Don't let this company bribe you!

Made two reservations which I thought were directly with the hotel I wanted. Turns out it was through reservations.com. Cancelled the reservations immediately and their confirmation email for the cancellations stated there were to be no cancellation fees. Two charges of $21.77 showed up on my credit card statement! They are not responding to my emails. Bunch of cybercrooks in my opinion. Don't know what to do next to get my money back. Anyone with any suggestions on how to get reimbursed? Have since contacted my credit card company and they reversed these fraudulent charges. Unfortunately I had to destroy my existing card and was issued a new one. This was to ensure that this company didn't try to charge anything else to my old number.

Reservations.com is full of crooks an no good practice. I booked a trip via phone call to verify I could cancel my reservation and recieve my refund if my best friend past away before I made it. Unfortunately he did pass, on Christmas eve, two months prior to my reservation. Naturally I cancelld my plans to go to his wedding. Come to find out none of my money was refunded. I called and they informed me they would look into it. They told me they would not refund the money after being on hold for twenty minutes. They explained it was company policy that no refund be given, and if I wanted any sort of refund I would have to call the hotel thru which THEY booked the room. Key West Inn Fairhope, Alabama also is a bunch of crooks. They said they took their share and would issue no such refund, and promptly sent us back to reservations.com. They continue to be less then helpful or any sort of empathy towards my situation! Reservations.com has lost any trust or future business from me my family and anyone who has heard my story.

I made an attempt to book a room in Salt Lake City using the Reservatiions. Com link on Google. I entered the required data and sent the request. A colored pop-up screen appeared that said that there was an error and the transaction could not be completed. I backed up, entered the data again and sent the request. The same screen appeared that no reservation was made. I was stupid enough to try this again... DUH... and got the same screen that no reservation had been made. I gave up on this site and completed my reservation on another site. When I got to the hotel in Salt Lake City, I discovered that I had three additional reservations for the same room from Reservations. Com. On the first call to the Reservations.com help phone to correct this, I was told that I needed to call back after 0900 the next day since that is when "Frank" would be in his office?. The second call after 0900 the next day had me talking with "Joey". Joey informed me that the charges had already been made on my credit card and NOTHING could be done. My credit card company then advised me to call again and talk to a supervisor. This I did, and talked with Victoria after a lengthy explaination to Ray. Victoria was helpful and promised that this would be resolved in 8 to 10 working days. So, to this point, all of the charges have NOT been credited back to my credit card account. Three credits were issued but three others for $14.99 have not been erased. I advise you to not try to use Reservatioons. Com unless you want to spend a bunch of time trying to get any problems resolved. I was told also that they are affiliated with Expedia.com, so beware.

I booked a room at the Waterfront hotel in Windsor for two nights 285.00 Canadian and they charged me 410.00 American exchange on the hotel charge. I'm in Canada, making a long story short, I had to cancel and rebook same hotel. Its been two weeks and no refund onto my visa yet - small claims court is the next step, if that refund is not returned shortly.
Never/Ever use this company its part of Expedia!. Told everyone I know about this and saved all the paperwork for the lawsuit. American companies still thinking that Canadians are stupid - this company is doomed to fail. Tell all your friends and contacts to avoid them..

This company Reservations.com pops up on Canadian sites without identifying itself. I was on a Hampton Inn and Suites site in Barrie. Ont. Canada and was in the process of booking a room for 135.00 Cdn when a pop up with the hotel name and 106.00 per nt for 2 queen beds exactly as I needed. Asked reservation clerk if that is possible she said yes but they said I would have to book online to get that deal. In the end it cost 367.00Canadian plus $21 Cdn booking fee for two nights. This was considerably above the pop up rate of $106 per nt with no mention of a booking fee and which did not mention US or Canadian funds. They are an Expedia affiliate because it was Expedia who paid Hampton Inn and Suites 120.08 Cdn per nt. I immediately contacted my Visa fraud Dept, The Restitution Officer told me she only books direct because she gets many calls like mine and the rest of you a day. This goes for Airline flights, Hockey, Baseball, Basketball and Concerts tickets. Book Direct. My Visa refunded me the difference as an act of goodwill as a one time thing.