Overview
Reservations.com has a rating of 2.5 stars from 2,807 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Reservations.com most frequently mention customer service, credit card and actual hotel. Reservations.com ranks 20th among Hotels sites.
I needed a hotel room for my 19 yo son driving from Miami to Vermont. He needed a place to stay that was safe and few hotels allow someone that age to check in. Jorge called multiple hotels for me and found one! Could not be more grateful!
I needed to book for the Erik Dalton retreat and Ian was excellent. What a warm and friendly person. I had a few hiccups with my credit card but he was super patient and we got it done. And using all the technology to directly access the phone. It was so convenient. Ian is the best. I'm so bummed he'll be on vacation when I'm there. I really wanted to meet him to say thanks in person.
Greetings Jennifer!
We take pride in our customer service, and it's always rewarding to know Ian was excellent! We look forward to assisting you in your future bookings!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Booked a room for the 29th & 30th of May on line. Checked, we got a reservation number email. Tried to verify the reservation, no record of it. Talked to 3 " agents "on the phone.
Third one said he could book a room but he would charge the full price of the room at this time.
We have been staying there for over 35 years once or two time each year.
Good Day Joe,
I am happy to help you. May I ask to provide the itinerary number and the email associated with the reservation and along with how I can be of assistance to caitlin.thomas@reservations.com. I look forward to assisting you.
Kindly,
Caitlin Thomas
I needed a room for my nephew in Florida and I'm in NJ. Alejandro was extremely kind and informative. I really appreciate his help since I've never tried to do this before.
Thank you so much for your help Alejandro
Greetings Tracy,
We always strive to provide the best service and are glad to hear our efforts are being noticed. We look forward to helping you with your future travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservaitons.com
Wonderful great job handle everything so nicely made me feel so comfortable express and show me where i was able to rent space for my event done in such a well manner was very sastified well toke in care of
Greetings Tracey!
Thank you for a wonderful review! We aim to provide the best service for every customer and look forward to helping you with your future stays!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Hugo was very helpful in making my reservations for the weekend of October 17-18, 2025.he was very informative, friendly, professional and knowledgeable.
Greetings Jan!
We are happy to hear that Hugo was able to deliver excellent service to you and assist with your booking! We look forward to your stay and assisting you with any of your future travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Shannon was wonderful and very pleasant. I was able to add onto y current reservation very easily. I received all the information I needed and the extras days put on was done in a very timely manner.
Greetings Daniela!
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. We look forward to assisting you with any of your future bookings!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Jeanette was very personable, very professional and explain things even when I had questions she took the time to explain it again to where I understood everything. She was very patient and kind.
Greetings Danna!
Quality and value are super important to us, so it's great to know we hit the mark for you. We look forward to assisting you with any of your future travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
You talked so fast and I fell for your deception but I'm going to fight this transaction because if you hadn't lied to me, what would I have rebooked and paid the booking fee if I wouldn't have thought the booking was null and void?
Greetings Launa,
I am happy to further assist you. Please provide your Itinerary number and the email associated with the reservation to caitlin.thomas@reservations.com. I look forward to assisting you.
Kindly,
Caitlin Thomas
Very friendly and help me to solve a small problem. I totally appreciated the patience and professionalism. Awesome 👌
Greetings Andrea!
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. We look forward to assisting you with any of your future bookings!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
First hotel choice was fully booked.
Easy switch to alternative.
Pleasant experience.
Further research showed that Hood River Hotel is a great choice.
Look forward to stay and try the Norwegian food.
Greetings Jim!
We always strive to provide the best service and are glad to hear our efforts are being noticed. We look forward to assisting your with your future travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
The lady was simply amazing and very nice. I highly recommend calling instead of using online. The human aspect is far better
Greetings Melanie!
We always strive to provide the best service and are glad to hear our efforts are being noticed. We look forward to assisting you with any of your future travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Very good experience all of my questions were answered.The receptionist was very courteous in speaking with me.
Greetings John!
We always strive to provide the best service and are glad to hear our efforts are being noticed. We look forward to assisting you with any of your future travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Knew her job. Answered all my questions. Good breakfast in the morning. Room was clean. The location was easy to find. Would say again.
Greetings Jeff!
We always strive to provide the best service and are glad to hear our efforts are being noticed. We look forward to assisting you with any of your future travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Booking Agent Ryan was very kind and detailed when booking my reservation. She explained all details from checking in to cancellation, making sure all my questions were answered.
Greetings Angela!
Thank you for a 5-star review! We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Well done, he was patient and helpful. He recommended to me the best arrangement and reviewed the cancellation policy.
Greetings Alecia!
Quality and value are super important to us, so it's great to know we hit the mark for you. We look forward to assisting you with any of your future travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Lindsay was extremely knowledgeable and made the whole experience fast and simple. It was a pleasure speaking to her today.
Greetings Tamara!
We take pride in our customer service, and it's always rewarding to know Lindsay was able to deliver excellent service! We look forward to assisting you with your future bookings!
Kindly,
Caitlin Thomas
Caitlin. thomas@reservations.com
This place is a rip off. The website says one price, but once you are charged for the room, a diferent prices is calculated on your credit or debit card. When trying to get your money back for the over charge or cancel, they give you hell and try to offer all kind of extra over night stays to try and satisfy you. Then apply a charge that you cannot get back when you cancel. I will never get a room from them EVER again, nor will I tell others to book with them.
I travel often but this was the first time I used Reservations.com. During check-in at the motel I asked the cashier how much I was charged and he responded that he did not have that information as it was confidential between Reservations.com and me. When I reviewed the emailed receipt, I noticed Reservation.com charged me a $39.12 service fee on a $72.99 room. I contested the service fee with my credit card company and it's currently under review. Before booking take a look at the reviews and ignore the reviews on Registrations.com website.
Before you read the rest of the review there has been an update you should see first.
On February 27, the $32.62 U.S. Reservations.com service charge was refunded to my credit card, but by March 1, Reservations.com had cancelled that refund. On March 3, the $135.85 U.S. hotel charge was refunded to my credit card. Hopefully, the $135.85 will not be reversed, and the previously refunded $32.62 refund will follow.
I am quite pleased with the communication from Reservations.com and am confident that the firm will honour the email it sent to me in which it stated, "Please be advised that we have processed your refund in FULL in the amount of 168.47 USD."
Once the $32.62 has been refunded the post will be updated.
ORIGINAL POST APPEARS BELOW
On February 26,2025, I thought I was booking a hotel reservation with Hilton Hotels. In fact a third party, Reservations.Com created the reservation. Reservations.com presented itself as the Hilton Hotel Reservation Desk. This is a deceptive practice. I feel cheated. Multiple charges were made to my credit card:
$135.85 U.S. ($199.41 Canadian)
$ 32.62 U.S. ($47.89 Canadian)
Reservations.com quoted the full room rate as $168.47 when in fact, $32.62 were service fees. I cancelled the reservation but was told that I may not receive the refund because Reservations.com has a no-cancellation policy. The cancellation will now go to the Reservations.com billing department, which will call Hilton Hotel and ask if the hotel will accept the cancellation.
I called the Hilton Hotel directly when I was on the phone with Reservations.com and was advised that this was not the first time that this had happened and that the hotel would accept the Reservations.com cancellation without penalty.
I rebooked with the Hilton Hotel representative. The room rate was $117.35, which is a $51.12 U.S. savings from the Reservations.com rate of $168.47.
A fraud dispute resolution claim has been made with VISA for Reservations.com misrepresentation as Hilton Hotels. VISA requested that if the cancellation is not processed as promised, then VISA will follow up with Reservations.com.
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- Orlando, FL, United States
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Business History
At a time when other companies are scaling back phone support, Reservations.com is investing to bring back the human element and expand its customer support organization to offer round the clock, live person phone assistance.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Mary Jane!
We are overjoyed to hear about the wonderful customer service you received from Jorge. We are so grateful for the opportunity to assist you with your booking! We look forward to assisting you with any of your future bookings!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com