• Rehlat

Rehlat

Overview

Rehlat has a rating of 1.81 stars from 802 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rehlat most frequently mention customer service, full refund, and credit card problems. Rehlat ranks 243rd among Plane Tickets sites.

  • Service
    306
  • Value
    285
  • Shipping
    222
  • Returns
    262
  • Quality
    272

This company does not typically respond to reviews

Positive reviews (last 12 months): 7.5%
Positive
13
Neutral
1
Negative
160
232
See all photos

What reviewers want you to know

Positive highlights

  • Thank you rehlat for the best deals and best customer support.
  • Thank you so much rehlat for the best customer service.

Critical highlights

  • I am writing to express my disappointment and frustration with Rehlat's booking and refund process.
  • They charged me 120 Euros for a hotel booking but did not make the booking.
How would you rate Rehlat?
Top Positive Review

“Resoved after long time”

Mubashira A.
12/8/22

We made a booking with Rehlat on 4July 2020 (booking ID: 1624479 &) The ticket cancelled by airline due to the pandemic. We called they said will be processed within 2-3 working days and should be credited within 1-2 weeks maximum. Here we are 2 year and countless of calls after haven't received any payment yet. Every time I called they promised to speed up the process & will update the refund status within 24hours via email but there was no email received for any of the calls that were made! Rehlat management, please do something here! You cannot treat people like this, do we need to keep begging to get our own hard earned money? How many more complaints should we make before we can receive the refund as promised?

Top Critical Review

“Scammer, Thieves and Worst customer service”

Vincent G.
2/13/24

Once you booked and paid you can no longer expect customer service after sales. They will reply to your email with a bot and promise to get back to you within 24 hours but you will wait for the rest of your life for nothing. 20+ emails I've sent none of them get an answer. I ended up contacting Singapore Airlines Head Office to escalate the issue and report them and that's how I got my refund from them. Please do not book from this site and don't waste your money and time.

Reviews (802)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer support (53) customer service (151) refund process (19) hotel booking (25)
Thumbnail of user pulizpunk
1 review
1 helpful vote
February 13th, 2024

Once you booked and paid you can no longer expect customer service after sales. They will reply to your email with a bot and promise to get back to you within 24 hours but you will wait for the rest of your life for nothing. 20+ emails I've sent none of them get an answer. I ended up contacting Singapore Airlines Head Office to escalate the issue and report them and that's how I got my refund from them. Please do not book from this site and don't waste your money and time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user candidaa
Social T. – Rehlat Rep

Dear Vincent,

Request you help me with your Rehlat Booking details so that I can check and resolve your issues to the best of my ability.

Regards
Customer Delight Team

Thumbnail of user rana.elsadek
1 review
3 helpful votes
February 9th, 2024

We booked 2 nights in Kempinski Bali in October 2023 (700$). When we arrived, the hotel informed us that our agent (Rehlat) cancelled the reservations, we were left to are-book again with 1000$. And we never got our refund from Rehlat till now! We keep on contacting them via email, Instagram, ticket, but nothing. They won't even refund us the 700$ that we paid them! Do not use them, it is a scam, we are truing to take legal actions. They don't even bother t respond!

Products used:
booking

Service
Value
Quality
Thumbnail of user najlaz
1 review
4 helpful votes
January 7th, 2024

Scammers whenever I call to get a refund they say ok we will contact the specialized team and you will get a answer in 24h... today is the 8th time I call them and they say the same thing and I sent tens of emails... avoid them at any cost they cancelled the flight last minute... first of all they said we will deduct 250 SAR for admin fees then a month later they said we will deduct 650 SAR and i have attached the emails

Service
Value
Shipping
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Quality
Thumbnail of user mail2chee
1 review
2 helpful votes
December 19th, 2023

Just stay away from them and you can sleep well at night.
Booked a room and was given a booking reference number but it shows 'No records found' whenever I go to Rehlat.com to check booking status. They didn't reply to my email. That made me realise I had been scammed. I had to book a room again using another reputable travel portal to ensure no anxiety attack during travel.

Thumbnail of user delaneyi
1 review
0 helpful votes
March 7th, 2024

They took my money, never booked the reservation and refuse to refund me. A a straight up scam. Needs to be shut down immediately

Service
Value
Shipping
Returns
Quality
Thumbnail of user michalec5
1 review
3 helpful votes
January 24th, 2024

Please dont fall for this scammer company Rehlat...Becareful! Their site displays cheap rates and as the departure date comes close, a message or email comes from rehlat saying the flight has been cancelled and then upon asking for refund they will keep dragging for months and year...Take care from this $#*!ty so called company rehlat

Thumbnail of user fabiof51
1 review
1 helpful vote
January 25th, 2024

I cancelled a stay at the hotel, which is allowed as part of my booking and despite the fact that the cancellation and the right to a refund have been confirmed to me, I have been waiting for the money for about four months.
I have asked several times by email but they told me that they had a problem in the payment office.
I highly recommend not using this company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user urslana
1 review
1 helpful vote
February 14th, 2024

I booked a ticket from Dammam to Dubai on 18th Nov and made the payment as per the price shown. After getting payment, I received an email that the price of the ticket had increased and more payment is required. I saw this email after a day and the ticket was not confirmed. From 18th Nov to date they have not refunded my payment. On every follow-up call, CS keeps saying we are raising a special request and you will get the payment within 48Hrs but nothing happens.

Products used:
Air Ticket

Service
Value
Shipping
Returns
Quality
Thumbnail of user ralshareef60
1 review
1 helpful vote
May 23rd, 2023

Dear Rehlat Airways Customer Service Team,

I am writing to express my sincere appreciation for the outstanding service I received from one of your team members, Sravani, in assisting me with the cancellation and refund of my flight ticket.

Sravani was incredibly helpful from start to finish, promptly responding to my queries and providing clear and concise information throughout the process. Her professionalism, patience, and attention to detail made the entire experience seamless and stress-free for me.

I am impressed with the level of customer service I received from Rehlat Airways and especially from Sravani. She is a true asset to your team, and her dedication to ensuring customer satisfaction is highly commendable.

Thank you once again for providing exceptional service and for employing staff like Sravani who go above and beyond to assist customers. I will definitely be recommending Rehlat Airways to my friends and family.

Best regards,

[Reham Alsharif]

Products used:
Ticket

Service
Value
Shipping
Returns
Quality
Thumbnail of user mostafam50
2 reviews
0 helpful votes
March 3rd, 2024

Rehlat.com
Scam and not trustworthy, more than two months with many call to customer service and till now didn't refund the ticket however the flight company refund the total amount to them since two months

Products used:
Flight ticket

Thumbnail of user candidaa
Social T. – Rehlat Rep

Dear Mostafa,

Please share your Rehlat Booking details so that I can check and resolve your issues to the best of my ability.

Regards
Customer Delight Team

Thumbnail of user sitarastar92
1 review
2 helpful votes
January 13th, 2024

Not even worth one star. They just take booking for money and they dont even give you the service. You call the customer care. They just drop the call. Worst people. I Lost 3600 AED with no service. They just eat your money. They promised to give the refund and stop responding.

Thumbnail of user easa.alghandour
1 review
2 helpful votes
December 18th, 2023

Please avoid this scam company with all means.
Booked a travel from Riyadh to amman, the company cancelled without a cause, and I have been trying to get my money back for the last month without any appropriate response, just delays.
Very bad customer service, no updates, does not return emails…
Please avoid with all means, SCAM company

Thumbnail of user syeda154
1 review
6 helpful votes
December 15th, 2020

More than 8 Months and waiting for a refund on my 4 flight tickets purchased from rehlat.com, and directed by sky scanner.
Please don't ever use Rehlat.com, airlines have refunded many of my friends who got their flights cancelled a within a month of cancellation but through rehlat.com I am not able to receive a refund. All we get is an automated reply "We will get back to you soon" from 8 months. Please steer clear of rehlat.com.

Thumbnail of user candidaa
Social T. – Rehlat Rep

Dear Syed,

We really apologize for the inconvenience caused.

Request you help me with your Rehlat Booking details so that I can check and resolve your issues to the best of my ability.

Thank You

Thumbnail of user samehs14
1 review
2 helpful votes
January 6th, 2024

You book at low rate, then they won't issue the ticket on spot but after couple of hours will ask you a fake question to delay issue the ticket, then say sorry you have to pay an additional fee 9 BHD per person as the rate increased… and finally wait three months to get your money back…

Service
Value
Shipping
Returns
Quality
Thumbnail of user deepakk223
1 review
1 helpful vote
November 21st, 2023

I have bought 1 tickets and it was canceled by Rehlat and befor 3months I have not received the refund and eveytime you asked they said " we are having a technical problem web, please call on 1 hour" that's fraud. I believe the bast way to solve this issue is to report in the your local bank and center bank and that what I did even thought they said it would take 24 hrs but report it. But comapany not refund my money...
Bookin id number *******

Tip for consumers:
yes

Products used:
flight

Thumbnail of user mohammedi50
1 review
2 helpful votes
December 27th, 2020

First they charge me 10x the cancellation fee listed on their website and after badgering them constantly with proof from their own website they claim its a technical error but won't change the fees. After im forced to accept they tell me refund processing takes 5-6 weeks! As ridiculously long that is, even still I haven't received my refund and they refuse to share the bank reference number

Tip for consumers:
Steer away! Trust me and look at all the reviews first. Some people have been waiting a year for their refund. Its been over a month for me

Products used:
International flight

Service
Value
Returns
Quality
Thumbnail of user candidaa
Social T. – Rehlat Rep

Dear Mohammed,

Apologies for any inconvenience.

Please share your booking details here or through direct message on Fb / Twitter so as to check and resolve at the earliest.
Awaiting your details.

Regards,
Customer Delight Team

Thumbnail of user tessm94
1 review
0 helpful votes
January 25th, 2024

I am very frustrated! I have called probably 5 times and emailed multiple times as well. They opened a case for me then closed it without informing me why! It has been 7 months and still no refund.

Thumbnail of user halak7
1 review
0 helpful votes
March 8th, 2023

The support team was friendly
I contacted them on social media and they help me and I got good discount code

Thumbnail of user alaaidriss1973
1 review
0 helpful votes
March 7th, 2024
• Updated review

Since December 2022 until now, their reservation number is RRN Number - **************. Until now they did not refund my money. They sent many apologize mails but no money.

Tip for consumers:
They are thieves

Products used:
International airplane Tickets

Service
Value
Shipping
Returns
Quality
Thumbnail of user candidaa
Social T. – Rehlat Rep

Dear Alaa,

We have processed the refund on 30 Nov 2022 and shared the refund details, RRN number. If you didn't receive the refund, please share the bank statement to help@rehlat.com so that we will check with the PG.

Regards
Customer Delight Team

Rehlat.com is a big Thieves
February 6th, 2023
Verified purchase
• Previous review

They place fake reservations, and when booking and paying, they inform you that the reservation has been canceled and delude you into recovering the amount after a month, but months have passed and I have not recovered any amount. They are a fraud company

Service
Value
Shipping
Returns
Quality
Thumbnail of user dealh
1 review
0 helpful votes
January 15th, 2024

Buyer BEWARE! YOU are at risk to getting scammed for trying to be cheap and save 10-20%. Do yourself a favor and believe the LOW rating and numerous complaints. Just stick to a service that is reputable. Being cheap cost you more money in the long run. PUT THIS FRAUDSTER OUT OF BUSINESS AND DO NOT BOOK WITH THEM. Happy and safe bookings elsewhere!

Service
Value
Shipping
Returns
Quality
Thumbnail of user mubashiraa
1 review
1 helpful vote
December 8th, 2022

We made a booking with Rehlat on 4July 2020 (booking ID: ******* &) The ticket cancelled by airline due to the pandemic. We called they said will be processed within 2-3 working days and should be credited within 1-2 weeks maximum. Here we are 2 year and countless of calls after haven't received any payment yet. Every time I called they promised to speed up the process & will update the refund status within 24hours via email but there was no email received for any of the calls that were made! Rehlat management, please do something here! You cannot treat people like this, do we need to keep begging to get our own hard earned money? How many more complaints should we make before we can receive the refund as promised?

Products used:
Air ticket

Service
Value
Shipping
Returns
Quality
Thumbnail of user candidaa
Social T. – Rehlat Rep

Dear Mubashira,

We have processed the refund from our end. The amount will be credited to your account in 4-5 bank working days. Please check your mail for the refund receipt.

Regards
Customer Delight Team

Thumbnail of user syeds140
1 review
0 helpful votes
November 24th, 2023

I made a flight booking with them they charge me money and when i went to airpot for check in airlnies say there is no booking with this pnr i called them 10 times they said its confirmed till i missed my flight then again i call them they said you will get an alternative ticket and they make me wait 10 hours after this no reply no calls attended totally scam fruad website like this should be banned

Service
Value
Shipping
Returns
Quality
Thumbnail of user gamila.shosha67
1 review
0 helpful votes
June 16th, 2023

Thanks for the help to get my refund in only 48 hours
Twitter team received my request and help me alot

Thumbnail of user rodinaa
1 review
0 helpful votes
August 30th, 2022

Very good, No problems at all.
Hotel was great, was superb 5 star. Breakfasts and lunches were great. Highly organised, punctual, friendly and knowledgeable staff.
Quality for the price we paid is awesome. I don't know how they make a profit. We felt safe at all times. Thanks Rehlat

Service
Value
Shipping
Returns
Quality
Thumbnail of user narimanj2
1 review
2 helpful votes
October 24th, 2023
Verified purchase

First of all customer service is the worst I've ever experienced! Second on their website they claimed of an offer may be applied if you download the app which was never applied when I checked out. Crap and useless!

Value
Shipping
Returns

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Thumbnail of user candidaa
Social T.
Typically does not respond to reviews

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1.8
802 reviews
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