Rehlat Reviews Summary
The overall reputation of the company reflects significant dissatisfaction among customers, primarily due to persistent issues with refunds and unreliable booking confirmations. Many customers report lengthy delays in receiving their money back, often after cancellations that fell within the allowed timeframe. The customer service experience is frequently criticized for being unresponsive, with automated replies failing to address specific concerns. While some customers may have had successful bookings, the overwhelming sentiment indicates a lack of trust and frustration, suggesting that the company needs to improve its communication and refund processes to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
A fraudulent practice and damn care attitude. You will agree after reading this.
1. The commission for booking a ticket is very high and will not show until the last click for payment.
2. Booking shall be confirmed by email then will receive SMS saying booking failed and will ask to call customer care.
3. One customer care executive will talk to you and then make you hold for unlimited time.
4. Call again. And she explained the booking was not confirmed after booking. How did I receive email confirming the ticket! Dangerous... and she cut the phone I ask for justification.
I have bought 2 tickets from rehlat, i received a receipt with total amount of money ******* LE, when i checked the bank account, i found that they took ******* LE
I called them on the phone, they told me that we wlll check and get back to you.
Then a mail sent to me with the following.
Please be informed that we are charging Fee charged for overall convenience for the services we give for booking online at ease and providing multiple payment options and services.
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However, I asked them to state this amount in the receipt which they refused too ( in order to claim from my comapny), now my company will only refund me with ******* and i will pay the difference.
Never ever deal with them again
Dear Ramez,
We regret the inconvenience caused.
Please check your mail as we have explained that it is the Currency Conversion charges, deducted by your respective bank. You can check the same with them as well.
We believe the issue is resolved.
Should there be anything else, please let us know.
We are here to help.
Regards,
Customer Delight Team
Rehlat
I booked ticket, thought it was cheaper but then it appeared the cash back karam can only be used 3% what a big scam! Customer service is like fish market, they dont really help you. Convenience fee of 150 ++? Ticket is cheap but they will all the charges somewhere else! What a cool way to get money from people.
CLEARTRIP is way better! Very transparent.
Contact me at *******@gmail.com.
Dear Mr Canlas,
We terribly regret the inconvenience caused.
We tried searching your booking with the available details but could not find any, unfortunately.
We would like to inform you that the Convenience Fee is not a hidden charge and is a service fee charged for booking online at ease and for providing multiple payment options and services.
As for the Karam points usage of 3%, I have mentioned a link below for Karam Terms & Conditions:
https://www.rehlat.com/en/gokaramfaq
However, please share your booking details so that we may check what the issue is and try to resolve it on priority, as soon as possible.
We appreciate your business with us.
Awaiting your reply.
Regards,
Customer Delight Team
Rehlat
I have book my family flight tickets, as per the check out my total fare is AED 5,161.85, but after I have type my credit card datas, it charged me AED 5,471.56 on my credit card.
The invoice is AED 309 lower than the actual funds charged at my credit card.
I demand you to return my money I no longer want to transact with you.
This is cheating. You have hidden charges 309.71
THAT YOU HAVE NOT EVEN INFORMED ME DURING THE TIME OF PAYMENT
I need you to refund my money, Id rather book directly to the airline website.
The fund has been deducted and my ticket is also not confirmed and sent to me.
So therefore, kindly cancel my booking.
This is a very unethical website
Dear Christine,
We really apologize for the inconvenience caused.
Please be informed that Convenience Fee is not a hidden charge and as mentioned, is a service fee charged for booking online at ease and for providing multiple payment options and services.
As per your request, we have cancelled your ticket and processed the full refund.
Kindly let us know if you need our assistance on anything.
Regards,
Customer Delight Team
Rehlat
Guys Please Please don't ever book any Tickets from REHLAT ONLINE. They are very tricky and just doing unethical travelling business. First they will deduct your money and send one email stating "Ticket Confirmed". Next day they will send an email saying your ticket booking is not confirmed, and force you to pay the difference amount (Big difference)to confirm the ticket or refund. I have waited 5 days to get Refund and Because of them Now I have to take a Long route flight to reach my destination by shortening my leave for 1 day. I will report this to the Top management of Rehlat and make sure that they will take stringent action against their Ineptitude Staff.
Dear Naufal,
We really do apologize and regret the inconvenience caused while booking with us.
I Request you to please share your booking details so that I may check it on priority and resolve as soon as possible.
Awaiting Your earliest reply.
Thank you.
Regards,
Customer Delight Team
Rehlat
From yesterday onwards i am trying to reach rehlat customer care no one answer the calls and wrote email to helpdesk, till now no reply. I need to change my international flight ticket date. Please support. I received support ticket number from them (*******)but still no response on this. Very poor service. Really difficult to change the flight date
Dear Mr Anil,
We apologize for the delay in response.
One of our associates has responded to your query. Kindly check your mail and reply accordingly.
Thank You for your patience and immense co-operation.
Regards,
Customer Delight Team
Rehlat
Just helping friend from office which earning very tight money and this Rehlat don't have the decency to answer and no phone to call! Why such people not working fairly. The guy that you are cheating is only an office boy which the amount he pays accounts for his month salary. Shame on you.
Dear Edmer,
We understand your concern. Please be informed that we had technical issues at the back-end due to which we were unable to confirm the booking. I have informed the same to Mr Asif Yaqoob through FB and also sent the confirmed E-Ticket to the registered email.
We truly regret the ordeal and sincerely apologize for that.
The issue is taken care of. We appreciate your sheer patience and immense co-operation.
Regards,
Customer Delight Team
Rehlat
I have called them yesterday for changing date of my booking. The agent said I will be receiving email from them, same day. Unfortunately, no response.
I have called the number, no one is picking up the call. I need to book my international ticket immediately and get domestic ticket as well. And ticket prices are getting higher day by day and other schedules are fully booked. I hope they should respond, as what they promised. They said they are available 24/7.
Dear Maria,
We request you to kindly share your Rehlat booking ID so that we can check it on priority and resolve as soon as possible.
Awaiting Your earliest reply.
Thank you.
Regards,
Customer Delight Team
Rehlat
Good job. I book a ticket, its very easy and when i check to airline to advance my seat number, i got it! Thanks and more power
Dear Mr Wen,
Greetings from Rehlat & I trust you are doing well.!
Thank You for your kind words of appreciation.
We are glad that you liked our assistance.
Should there be anything else, kindly let us know.
We are here to help.
Regards,
Customer Delight Team
Rehlat
Until the final page, they claim some different amount and at the end when you put your card details they charge AED 30-40 AED extra without any notice and when you call their customer care executives they just beat around the bush and are not ready to listen.
This was my first and last booking with them!
Dear Sanjay,
We regret any inconvenience.
Please be informed that Convenience Fee is not a hidden charge and as mentioned, is a service fee charged for booking online at ease and for providing multiple payment options and services.
Also share your booking ID so that we may check the exact issue and try to resolve as soon as possible.
Awaiting your earliest reply.
Regards,
Customer Delight Team
Rehlat
I AM FEELING CHEATED BY REHLAT! PLZ STAY AWAY!
I had an extremely frustrating experience dealing with REHLAT. On the final page, they claim some different amount and at the end when you put your card details they charge AED 30-40 AED extra without any notice and when you call their customer care executives they just beat around the bush and are not ready to listen.
This was my first and last booking with them!
Dear Mr Jha,
We appreciate your patience.
As per the your conversation with one of our associates, I believe the issue is resolved.
Customer Satisfaction is the topmost priority at Rehlat and we would certainly, want you to be our genuine and loyal customer, choosing us for all your travel trips.
Should there be anything else, please let us know.
We are here to help.
Regards,
Customer Delight Team
Rehlat
Best Booking App I have come across. Never had a problem with them since I started using the app as well as the website. Simple and convenient interface. Prompt responses with solutions from the support team/customer care whenever I have contacted them. Overall a great experience and will recommend them to anyone who is searching for a convenient booking platform.
Trustful Airline booking site. Our all company staff's are booking their ticket with Rehlat. The problem has to solve is Karam cash reward is the big issue can't use full Karam cash while booking flight ticket Just A quick response by email by the customer representative like we are chatting live with them. Thank you Rehlat for your good work. Rehlat is the..."
Dear Hasan,
We truly appreciate your business with us.
We would strive to assist you in the best possible manner.
Should there be anything else, please let us know.
We are here to help.
Regards,
Customer Delight Team
Rehlat
Its very easy to request to change your timings of your flight and theres no extra charges im very happy to book with rehlat. Thank you
Dear Marlon,
Thank You for your kind words of appreciation.
We are glad that you liked our Team's assistance.
We look forward to serving you again.
Regards,
Customer Delight Team
Rehlat
As per my several deals in Rehlat, I got fast responses and accurate answers for my concerns. In addition I always get fast and easy task performance.
Thanks
The Best app for Booking Tickets at discounted rates, have been using it for quite some some time now, and have always enjoyed the best customer service,
Dear Jaini S,
We are glad that you liked our services and thank you for being a part of Rehlat's Family.
We also appreciate your wonderful and encouraging feedback.
Thank You.
Regards,
Customer Delight Team
Rehlat
The Best app for Booking Tickets at discounted rates, have been using it for quite some some time now, and have always enjoyed the best customer service,
I would like to express my sincerest gratitude to the management and customer service team of Rehlat Travels especially to Ahmed, the agent who answered my call on December 24,2018 and to Lakshman & Mallikarjun who replied in our mail. My fiancé's mother passed away last December 24,2018. Due to the unfortunate event we made a mistake in booking our flight. We have to cancel the transaction and ask for full refund. It was processed the same day and full refund was granted to us the earliest possible. We wish Rehlat all the success and in our simple way may we contribute as you soar as you helped us when we needed it the most. Again, thank you so much.
Dear Jo,
My condolences to your fiancé' and the family. I am sorry to hear about it.
As much as I would like to thank you too for your such encouraging and wonderful review about the company and the Associates who assisted you, I would also appreciate you for writing such wonderful comments about us, which will obviously help us In reaching us to the heights we would want to be.
It would not be much if I say that it is because of the family we have (Yes, at Rehlat, we consider our customers as family), that has such kind understanding and is such immensely co-operative at times).
We truly mean when we say we owe our success to our customers.
We would love to assist you again on any of your travel trips.
See you soon.!
Regards,
Customer Delight Team
Rehlat
Best portal to book tickets, it's very easy and reliable.
I will book all my future trips on Rehlat only and I also recommend to my friends.
Hi Mahmoud,
We are glad that you liked our services and thank you for being a part of Rehlat's Family.
We also appreciate your wonderful and encouraging feedback.
Thank You.
Regards,
Customer Delight Team
Rehlat
Amazing service and care to customers satisfaction, i booked wrongly three non-refundable tickets, the team was supportive to cancel the tickets and make the refund process smoothly. Appreciated..
I have book ticket from to chennai to abudabi. I have made payment twice. I am trying to contact rahlat customer care number to address the issue and refund the payment. Ii have called bank to esquire regarding the refund. They said rahlat has to reject the payment. Please refund the money.
Conct me: *******417
Dear Esteemed Customer,
We terribly regret any inconvenience caused.
We tried calling you on the mentioned number a couple of times but could not connect unfortunately. Please share your booking details and an alternate number to reach you. I will look into this on a high priority and would try to resolve this as soon as possible.
You can also send an email to help@rehlat.com with all the details wherein an associate would contact you at the earliest.
We truly appreciate your business with us and apologize for such unfortunate encounter.
Awaiting your earliest reply.
Regards,
Customer Delight Team
Rehlat
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Dear Sierra,
We regret the inconvenience caused.
Please share your booking details (Booking ID & Registered email address) so that I may check the issue on priority and try to resolve it as soon as possible.
We truly appreciate your business with us and apologize for the destabilizing encounter.
Awaiting your earliest reply.
Regards,
Customer Delight Team
Rehlat