Rehlat Reviews Summary
The overall reputation of the company reflects significant dissatisfaction among customers, primarily due to persistent issues with refunds and unreliable booking confirmations. Many customers report lengthy delays in receiving their money back, often after cancellations that fell within the allowed timeframe. The customer service experience is frequently criticized for being unresponsive, with automated replies failing to address specific concerns. While some customers may have had successful bookings, the overwhelming sentiment indicates a lack of trust and frustration, suggesting that the company needs to improve its communication and refund processes to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Every time I booked with Rehlat, which happens more than three times a week, I always feel safe and satisfied as they always reach out and give feedback/ response to my emails in a swift manner.
Whenever I needed some changes of my flight and refunds they respond right away.
I will always recommend booking in Rehlat since you'll get discounts through their coupon code and KARAM points which are really beneficial.
Booked a flight from Ahmedabad to DXb for Dec 20 2018 i used my debit card to pay they already deduct my money from my account. It says booking is confirmed but later they said we didnt receive your payment and send another payment link for payment & also said that your previous amount will be refunded within 6-7 working days. So i paid one more time from that link just and second payment was successful received ticket also. But its almost 10 days i am waiting for refund & from UAE sector there is no response what so ever Booking id *******
Hi i made a booking via booking id ******* round trip from dubai to lahore via muscat from 04 jan 2019 to 18 jan 2018. My payment deducted from bank same day. And i was away so couldnot check my email. Rehlat didnt get payment and they cancelled my booking. When i called bank they said your payment has been successfully transferred but merchant didnt collect it. I was relaxed that i have booked my flight. I took leave from office as well and it is very urgent for me to visit pakistan. Now bank is not releasing money rehlat cancelled my booking and flight fares has also increased. I hardly managed money to go to pakistan i dont have enough budget to pay more than this. And no other option to book payment. This is a humble request to kindly resume my booking and accept that payment. This is the only option i have to go back to pakistan. Please please help me in this matter
Dear Ms Farooq,
We terribly regret the inconvenience caused.
One of our associates has contacted you through email. Kindly check and respond to it accordingly.
Should there be anything else, please let us know.
We are here to help.
Regards,
Customer Delight Team
Rehlat
I BOOKED A WRONG DATE FOR MY TICKET I WANTED TO CHANGES THE DATE THE SERVICE WAS SO BAD AND I SPENT ALL MY PHONE CREDITE THEN THEY ASKED FOR EMAIL. I EMAILED THEM SO MANY TIMES THEN THEY SAID SEND US YOUR CONTACT AND NO ONE CALLED ME. ONE OF THEM SWITCH OFF THE PHONE ON MY FACE. THEY DELT WITH ME BADLY I WAS WAITING FOR A WEEK TO CHANGE MY TICKET, THEY JUST SEND ME ONE EMAIL SOI I REPLY FOR CONFIRMATION BUT NO ONE GET BACK TO ME. LOST MONEY CREDIT AND NO RESPECT. I WOULD SCORE THIS EGENCY MINUS 10. BAD SERVICE, WAST OF TIME, WAST OF MONEY. VERY VERY SLOW SERIVICE
Dear Marim,
We have been awaiting your reply from a long time.
Please let us know if your issue is resolved.
Awaiting your reply.
Regards,
Customer Delight Team
Rehlat
I am a regular customer of rehlat since more than a year i am booking tickets for friends and family. Rehlat giving best flights rates
Thanks
Dear Mr Abbas
Greetings from Rehlat!
Thank you for your kind words and positive feedback. We truly appreciate your business with us.
In case you need any support, please send an email to help@rehlat.com
Regards
Customer Delight Team
Rehlat
My name is George. I was trying to book a ticket online for the 27th
December from Abu Dhabi - Mangalore to visit my daughter for the new
Year. However, after making the payment, I was surprised to receive my
Ticket with a wrong date. It was initially a struggle making people
Understand until I received a call from Imran from the amendment team
Who was extremely helpful and understanding by resolving my issue of
Giving a full refund. Now, I am happy to again book my ticket to
Mangalore for the 29th December through Rehlat. Imran is an asset to
Rehlat and I wish him all the very best. Thanks.
Hi George,
Greetings from Rehlat!
Thank you for your kind words and positive feedback. We truly appreciate your business with us.
In case you come across any type of issue, feel free to drop an email at help@rehlat.com or reach message on FB /Twitter, we are available for you.
Regards
Customer Delight Team
Rehlat
Rehlat is very co-operative and I really like the services of Mr. Abhay and Mr. Allan.
I just wish if they could improve their system so that customer can modify the booking themselves.
Hi Imran
Greetings from Rehlat & I trust you are doing well!
Thank You for your kind words of appreciation.
We are glad that you liked our Team's assistance.
We would certainly take your suggestion in consideration and would try to improve to suit to our Customer's needs.
Should there be anything else, kindly let us know.
We are here to help.
Regards,
Customer Delight Team
Rehlat
Initially faced a few issues, nonetheless great customer management and service. Great job, Rehlat you won today!
I booked a flight from dbx to ktm for jan4 2019 i used my debit card to pay they already deduct my money from my account. It says booking is confirmed but i didnt get my e-ticket can you plz solve this problem booking id *******
Dear Ashim,
Greetings From Rehlat!
Your ticket is confirmed and sent to your mail. Please check your mail for flight ticket and if you need any further assistance please contact us.
Regards,
Customer Delight Team
Rehlat
Due to the recent ticket booking issue has been resolved by total Rehlat team with their great support and guideline's. I appreciate and wishing all the very best to Rehlat team for their endeavor and I extremely satisfied.
Dear Esteemed Customer,
Greetings from Rehlat!
Thank you for your kind words and positive feedback. We truly appreciate your business with us.
In case you need any support, please send an email to help@rehlat.com
Regards
Customer Delight Team
Rehlat
Best price I've ever seen and best service
No need to search other sites. Rehlat is the top in its field
Thanks
Dear Mohamed,
We truly appreciate your wonderful feedback.
Your opinion is very important to us and helps us in maintaining our services to the highest level of Customer Satisfaction.
Kindly also remember that prompt resolution is one of our key strengths.
We would love to see you again.
Should there be anything else, please let us know.
We are here to help.
Regards,
Customer Delight Team
Rehlat
First I have negative opinion on them by reading the reviews but I got best service from customer delight team. They resolved my issue within 15minutes. I'm very happy with their services.
Hi Husein,
Thank You for your valuable feedback. We are glad that you liked our Customer Delight Team assistance.
We look forward to serving you again.
Regards,
Customer Delight Team
Rehlat
On 08.11.2018 I made a booking and at the time of entering credit card number, the amount shown was 6687. 37 EGP but I got a message from the bank that they deducted 6,978.51 EGP. Then they sent me an email saying that my ticket is pending confirmation from the airlines, but an hour later they said that I have to pay an extra of 300 AED to complete my booking so I decided to cancel the booking due to the price difference and asked for refund and until 22.11.2018 they did not process the refund and after several emails they confirmed the refund by 22.11.2018 but until today 03.12.2018 the amount never arrived in my account. And I sent several emails and got nothing from them. They are thieves never book with them.
Dear Hamada,
As per our call conversation, we have processed a refund from our end. Request you to kindly check with your local bank about the refund status.
Do let us know if you need anything else, we are here to help.
Regards,
Customer Delight Team
Rehlat
There is a female working with them, her name is Candida Armstrong, is very polite and has the best problem solving skills, she stands the backbone of customer service of Rehlat.com, I had a complete negative image about the company, she changed the same to very assertive and positive.
Dear Kunal,
Thank You for your overwhelming and tremendous feedback.
We are glad that you liked our Customer Delight Team Head's assistance.
We shall strive to provide such excellent and fulfilling services to you in our future endeavors as Customer Satisfaction is given the highest priority at Rehlat. We hope that you continue doing business with us.
Should there be anything else, please let us know.
Always here to help.
Regards,
Customer Delight Team
Rehlat
I book a flight ticket for one of my friend travelling from Dubai to Bali, Indonesia
The booking was confirmed and I did the payment with my credit card and I got the ticket in my email.
I made an error in his names I quickly inform Rehalt, they did the adjustment without charging any money.its the best for flight ticket reservation. Thanks very much Rehalt team
Hi Felix,
Greetings from Rehlat!
Thank you for your kind words and positive feedback. We truly appreciate your business with us.
In case you come across any type of issue, feel free to drop an email at help@rehlat.com/ message on FB /Twitter, we are available for you.
Regards
Customer Delight Team
Rehlat
I would like to thank Candida for reaching out promptly and persisting to solve my problem. Rehlat are in the process to credit me back the amount difference. This shows a commitment from Rehlat towards their customers and definitely encourage the customers to come back for future services.
Thank you
Manar
Hi Manar,
Thank you for your valuable feedback. Our company values put customer satisfaction as a top priority and we are committed to our customers.
We look forward to serving you again.
Regards,
Customer Delight Team
Rehlat
This is a complaint message I post here after I found that rehlat has scammed me and there is no way to return my money - I will ensure to post my feedback everywhere possible to notify potential victim customers to avoid falling in the same trap.
I have just made a booking with the reference ID 810775 to Rome, Italy via Skyscanner.ae using Rehlat as an option of booking as you showed competitive price.
The price of the ticket showed before I pay around 3400 AED and once I clicked pay suddenly the number changed to around 3600 AED.
When I got back to the payment details I discovered that there has been a hidden charge called convenience charge of around 200 AED that has not been disclosed on the website before I pay.
When I contacted the customer service, the answer was "We are sorry but the prices change over the time." However the increase was clearly because of the hidden charge not the price change.
Best service provider. They can resolve any sort of issue. Very user friendly app and you will get many offers. I would love to book flights through rehlat
Hi Aquib,
We are glad that you liked our services and thank you for being a part of Rehlat's Family.
We also appreciate your wonderful and encouraging feedback.
Thank You.
Regards,
Customer Delight Team
Rehlat
The customer service response is very fast and helpful, my ticket was paid twice by mistake, I informed them and they have issued me a refund immediately
Hi AM Ghattas,
Greetings from Rehlat & I trust you are doing well!
Thank You for your kind words of appreciation.
We would request you surely try another transaction with us.
Regards,
Customer Delight Team
Rehlat
I booked one ticket from Rehlat and by mistake, It got cancelled but when i called to customer care. They listened my query, understood my situation and solved it in proper manner and provided me another ticket of same day on immediate basis.
This response is truly appreciable and i must suggest Rehlat for all.
Regards,
Mayank Jangid
Hi Mayank,
Thank you for your valuable feedback. Our company values put customer satisfaction as a top priority and we are committed to our customers.
We look forward to serving you again.
Regards,
Customer Delight Team
Rehlat
I purchased my ticket online from Rehlat. In the email they sent me it says that my booking was confirmed but No e-ticket number. I tried to open my itinerary in the airlines website but it says that they can't find my booking. Can please someone from Rehlat help me understand what happened. My Booking ID: *******
Hi Saqib,
We sincerely apologize for the inconvenience caused to you. As per your request, we are able to view your booking on the airline website. Kindly find the below URL to retrieve it from your end https://www.jetairways.com/en/in/planyourtravel/manage-booking.aspx.
If you are still facing the same problem, please let us know so that we will check and assist you.
Thank You.
Regards,
Customer Delight Team
Rehlat
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Dear Burhan,
We terribly regret the inconvenience caused.
I tried calling you on +971 544626321 a couple of times but could not connect unfortunately.
Please check your mail as one of our associates has responded back. Do let us know if there is anything else we could be of help to you.
We truly appreciate your business with us and thank you for your sheer patience and immense co-operation.
Regards,
Customer Delight Team
Rehlat