Rehlat Reviews Summary
The overall reputation of the company reflects significant dissatisfaction among customers, primarily due to persistent issues with refunds and unreliable booking confirmations. Many customers report lengthy delays in receiving their money back, often after cancellations that fell within the allowed timeframe. The customer service experience is frequently criticized for being unresponsive, with automated replies failing to address specific concerns. While some customers may have had successful bookings, the overwhelming sentiment indicates a lack of trust and frustration, suggesting that the company needs to improve its communication and refund processes to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I purchased my ticket online(which I usually do)but this is the first time I purchased from Rehlat. In the email they sent me it says that my booking was confirmed but No e-ticket number. I tried to open my itinerary in the airlines website but it says that they can't find my booking. Can pls someone from Rehlat help me understand what happened. My Booking ID: *******
Thank you in advance.
Worst company. Full of liars and cheaters
Booked with them got no tkt after 15 mins got an email saying that sorry we cannot book this flight and we will refund you within a week... its been nearly two months now... after 100s of emails, messages, chats and phone calls... no response... they are asking me to wait... just to revert my amount they are keeping me waiting for two months... I wish someone tell me how to sue this company i have all the evidence and promises they made...
Please someone guide me to a good lawyer who can sue this $#*!hole company
Dear Mohammed,
Greetings From Rehlat!
We're extremely sorry to hear about your experience. However, we'd like to learn more about your situation and what exactly happened.
We want to make things right. So, please share your booking details.
We look forward to hearing from you.
Regards
Customer Delight Team
Rehlat
After buying the ticket through the app, wrong title was given to my mother's name. Finally its corrected by them but It took a while and due to lack of urgency in the customer support, I am doubtful that I will go for another booking.
Dear Esteemed Customer,
We terribly regret the inconvenience caused.
As per our telephonic conversation, we have sent the updated e-ticket as the error has been corrected. We thank you for bringing such minute yet important error to our notice. We apologize for such encounter and hope that it would not occur in our future endeavors.
We appreciate your patience and immense co-operation.
Should there be anything else, please let us know.
We are here to help.
Regards,
Customer Delight Team
Rehlat
Extremely poor customer service and lack of response. I have more AED 320 sitting in their karam account which i would like to redeem against my booking, i have checked all conditions and are all valid, however after calling them, emailing them 5 times, i dont have a response or clarity why so. I tried speaking to their manager in their call center, after being asked to wait for 10mins, he/she hung up the call without talking to me! I dont think their call center staff even understand proper english! Never doing business with them again.
Dear Mr Shahabuddin,
We terribly regret the inconvenience caused.
As per your telephonic conversation with Ms Candida, kindly check your email and let us know if you have any further queries. We once again apologize for such destabilizing encounters and would aim to not let such situations occur in our future endeavors.
Should there be anything else, kindly let us know.
We are here to help
Regards,
Customer Delight Team
Rehlat
Useless, inconsiderate, not helpful, mocking customers who call for help, zero manners,
Keeps you on hold for 45 minutes and then just hangs the phone. Will never repeat this mistake of booking a ticket from this misleading site
Dear Livin,
We're extremely sorry to hear about your experience. Kindly share your booking details so that we will check and get this issue resolved for you.
You can email us at help@rehlat.com/ message on FB /Twitter, we will be taking care of you personally.
We hope you will give us an opportunity to discuss this further with you.
Thank You.
Thank you Rehlat... prices are good, service very cooperative, SIRISHA was professional in dealing with me my special thanks to her.
Dear Saed,
Our company values put customer satisfaction as a top priority and we are committed to our customers.
Please let us know if you need any further assistance.
Regards,
Customer Delight Team
Rehlat
I am very impressed with the services from REHLAT towards concerns raised by me. Customer delight team immediately got involved and resolved my problem in less than 2 working days and subsequently addressed the root cause to avoid future occurrence.
Appreciate your prompt response...
Dear Esteemed Customer,
Greetings from Rehlat!
Thank you for your kind words and positive feedback. We truly appreciate your business with us.
In case you need any support, please send an email to help@rehlat.com
Regards
Customer Delight Team
Rehlat
It's easy to go with Rehlat. There customer services are better than many other online services. They are very responsive to customer queries. Prices are also market competitive, we will recommend Rehlat for online ticket booking
Dear Esteemed Customer,
Greetings from Rehlat!
Thank You for your kind words of appreciation.
We believe and strive to serve our customers in the best possible manner. We truly appreciate your business with us.
Should you need our assistance on anything else, kindly let us know. We are here to help.
Regards
Customer Delight Team
Rehlat
The best price,
The best customer service,
And the easiest way to book your reservation.
I can refer friends to this wonderful agency with great confidence that they will find all their needs.
Hi Sameh E,
We're delighted to hear you had an amazing experience.
Thank you, once again for the kind words, we hope to see you back again ASAP!
Regards,
Customer Delight Team
Rehlat
I bought a round trip ticket, and when i tried to change the date of the return ticket they were like we are sorry we can't do it because there are multiple airline, then why the hell are they selling multiple airline tickets?. Also the costumer service are too slow!
Dear Andrew B,
We are extremely sorry to hear about this and even more sorry to disappoint a customer. Please share your booking details so that we will check and get back to you promptly.
You can also reach out to us via twitter/facebook dm.
Thank you.
Regards
Customer Delight Team
Rehlat
Easy to use, cheaper than other by giving coupons and points too. Quick reply on the queries. Already recommended to friends.
Dear Haroon K,
Greetings from Rehlat!
Thank You for your kind words of appreciation.
In case you need any support, please send an email to help@rehlat.com
Looking forward to serving you better & Happy Traveling!
Thank you.
Regards
Customer Delight Team
Rehlat
Dear sir/mam our staff is very happy when they get discounted rate from rehlat; keep it up and update your promotion always;
Waiting for Indigo and air india express deals on your website soon
Dear Neetu,
Greetings from Rehlat!
Thank You for your valuable feedback. We are working on adding all the airlines and waiting for approvals from a few.
Kindly let us know if you need our assistance on anything.
Regards
Customer Delight Team
Rehlat
I am trying to change one ticket since day before yesterday... but there is no positive answer from customer care at all. This is the biggest mistake in my life i choose this travel agency to take the ticket...
Dear Maher M,
Greetings from Rehlat!
We would like to sincerely apologize for your negative experience with us. However, we'd like to know about your booking details so that we will check and get back to you promptly.
We look forward to hearing from you.
Thank you.
Regards
Customer Delight Team
Rehlat
HORRIBLE HORRIBEL SERVICE...! It was the biggest mistake i did by booking through this website Rehlat. I just wanted to change my flight ticket date but it was sooo complicated almost impossible and even cannot cancel because they will charge you a lot. There is no option to change date by own self unless you call thought their not reachable customer care number, which is not easy to get connect if by any chance your call will be attend with very attitude agent (Female), they will put you call on hold for atlist 35 to 40 mins after every single inquiry you will do with them. I'm very Upset. Base on my personal experience i Will definitely not recommend and will never book again from this website. :(
Appreciate if you could share your booking details.
VERY POOR SERVICE. My daughter booked a flight with this company. As circumstances changed, She needs to reschedule her flight for today September 7,2018, from DBX to SG and SG to DRW. We asked how much will it cost to rebook the schedule for SG to DRW, but did not get any response back for 48 hours. The representative said we cannot tell you the price at this stage but we will get back to you via email. After 48 hours NO RESPONSE. It is so unfair and my daughter is now on her way to SG and yet the ticket from SG to DRW was not rescheduled as needed. We need a company to trust in case there is a unavoidable change of circumstances. A helpful representative. I want them to act as quickly as possible. Now as I am not sure now how my daughter will arrange her flight to Darwin. REHLAT DOES NOT EVEN CARE.
As at 8/9/18, Yes you responded too late. On time service is what matters especially in crucial time. I do not think your representative understand this and by replying to this email saying that they sent the quotation now is no longer acceptable. The whole itinerary screwed up because we relied on your service that you will respond back on time. Without compensating to the damage, you even quoted back, just to squeeze more from us. Double whammy! What a scam!? Delayed the response to squeeze more business to a client.
Dear Rosemarie,
Greetings from Rehlat!
As per your request, we have quoted the charges. Kindly check your mail and respond.
Thank you.
Regards
Customer Delight Team
Rehlat
Cheap flights, unlimited deals, helpful staff and any rare problem might happen can be solved without any issues. I have been using Rehlat website for the last 2 years and it is awesome
Dear Jamal,
Greetings From Rehlat!
Thank You for your kind words & positive feedback. We, at Rehlat, believe and strive to assist our customers in the best possible manner and resolve any issues as soon as possible.
In case you need any support, please send an email to help@rehlat.com
Thank you.
Regards
Customer Delight Team
Rehlat
I book a flight on rehlat.com with ************** under the name badeji mayowa oluwasegun coming Los to Dxb on 13 of this. The ticket was book on 3 of sept and my money was deducted from my account but am yet to get my ticket I mailed them at *******@rehlat.com and is more than 24hrs still no reply I even call them no solution yet. Kindly send my ticket to my mail *******@gmail.com or refund my money back please.
Dear Badeji Y,
Greetings From Rehlat!
As per your request, please note that we have investigated the issue with our Finance & Accounts team and they have confirmed that the amount got auto rejected/declined/voided and it should take 2-3 working days to reflect in your bank account
In case you need any further assistance please feel free to drop an email at help@rehlat.com/ message on FB /Twitter, we are available for you.
Thank You.
Dear Rehlat,
My booking id is *******. Till now your UAE helpline number is not responsive. You have sent only my revised ticket. Please send other two passengers Ms. B. DUTTA & Mr. P. DUTTA flight ticket (same as per before 14/10/18 to 13/11/18).
Dear Rehlat, my booking id is 464361. Date change request 464361 from 13/11/18 to 05/11/18 from CCU to AUH of 1st passenger/mine. Call center number and help center email not responsive. Please do the need full.
Dear rehlat, my slef asif akbar mohammed. Booked flight ticket from DXB to IXE on jan 11 12.35 am jet airways flight. Booking ID ******* You say its confirmed, but jetairways say its not. What is this confusion. Since i have paid 100%, kindly do the needfull. Looking for positive response. *******241
Dear Asif,
Greetings From Rehlat!
As per call conversation, we have explained about the delay and issued the ticket.
Hope your issue has been resolved.
In case you come across any type of issue, feel free to drop an email at help@rehlat.com/ message on FB /Twitter, we are available for you.
Thank You.
Regards
Customer Delight Team
Rehlat
I had some technical issues, but they were promptly sorted out by the management.
Thank you team Rehlat.
From the business
Flights & hotels online booking at Rehlat with great deals and discounts. Lowest price guaranteed on over 1,000+ airlines, 100,000+ hotels worldwide.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ms Sedilla,
We terribly regret the inconvenience caused.
Kindly check your mail as one of our associates has responded to the query.
We truly value your business with us and thank you for your patience and co-operation.
Regards,
Customer Delight Team
Rehlat