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Rehlat Reviews Summary
The overall reputation of the company reflects significant dissatisfaction among customers, primarily due to persistent issues with refunds and unreliable booking confirmations. Many customers report lengthy delays in receiving their money back, often after cancellations that fell within the allowed timeframe. The customer service experience is frequently criticized for being unresponsive, with automated replies failing to address specific concerns. While some customers may have had successful bookings, the overwhelming sentiment indicates a lack of trust and frustration, suggesting that the company needs to improve its communication and refund processes to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The owners of rehlat are disrespectful, dishonored, and just punch of smuglers and i am going to publish all what happened
Ticket for Dubai-Bangalore OneWay -- flight Booking ID *******
When i tried to manage booking in kuwait airways official site it shows "Ticketing Incomplete due to Denied/Pending Payment". Please look into the issue.
I booked a ticket to Cairo from Dubai, and after the payment was made, they sent an email saying that the booking is not confirmed yet.?
Dear Raneem A,
Greetings from Rehlat!
I really apologize for the inconvenience caused, request you help me with your Rehlat Booking details so that I can check and resolve your issues to the best of my ability.
In case you need any support, please send an email to help@rehlat.com
Thank you.
Regards
Customer Delight Team
Rehlat
I used Rehlat.com more than 10 times and every time it gives me best online rate on hotel and airline. I didn't find any problem with them. Also the customer service is very helpful and professional.
I really recommend rehlat.com for any online booking
Dear Bahaa F.,
Greetings from Rehlat
Thanks a lot for your kind words of appreciation.
We would request you surely try another transaction with us.
In case you need any support, please send an email to help@rehlat.com.
Thank you.
Regards
Customer Delight Team
Rehlat
I really appreciate your help in resolving the issue regarding hotel booking.
Mr. Anjaiah really reverted so quickly and resolved the issue.
Always pleasure doing business with Rehlat.
All the team is very supportive.
Hotel team is more quick then ticketing team.
Dear Jehanzaib,
Greetings from Rehlat
Thanks a lot for your kind words of appreciation.
We would request you surely try another transaction with us.
In case you need any support, please send an email to help@rehlat.com.
Thank you.
Regards
Customer Delight Team
Rehlat
I got a problem with Rehlat. One month back. Mrs. Candida Armstrong was excellent,,, acted fast,, solving that problem...
Now I am hundred percent satisfied with
Rehalat customer delight department.
Wishing the best for them.
MOHAMMED ALQUDSI
Flight booking ID *******
Dammam-Baghdad.
Gulf air
Dear Muhammed K,
Greetings from Rehlat & I trust you are doing well!
Thanks a lot for your kind words of appreciation.
In case you need any support, please send an email to help@rehlat.com.
Thank you.
Regards
Customer Delight Team
Rehlat
Though initially there were some hiccups, Im very grateful to Candida and team of Rehlat who patiently and regularly followed up on my refund process because I lost my grandma and could not travel. They graciously took my feedback and more than giving me full refund, also earned my goodwill and trust! I wish them all success and I would like the senior management to take note of Candidas work! It is beyond exemplary! Thank you and God bless!
Dear Susanna,
Greetings from Rehlat & I trust you are doing well!
Thanks a lot for your kind words of appreciation.
We would request you surely try another transaction with us.
In case you need any support, please send an email to help@rehlat.com.
Thank you.
Regards
Customer Delight Team
Rehlat
I booked my two ways tickets from Dubai to Bangkok. But when i receive my ticket it was not the date i booked for. So i call the customer care which they hardly pick up the call or they will always keep you on hold for one or the other reason. I also sent an email to the customer support team and i receive lots of emails for the same issue from different people telling me it will be an additional charges where everybody is quoting different rates for the amendment. I agreed to pay 220 aed for the amendment which they they also agreed and sent me the link for payment but once i did payment in another 30 minutes i receive another email saying they will charge me another 130 aed which i did not understand. Since then i am exchanging emails for a week with no solutions at all. They are like a robots which know only how to repeat the same things again and again. When i call up the Customer asking for their manager they said manager is not available and ask me to call after two hours, i call after two hours still manager was not available so they said they will call me in an hour which i never receive a single call so far. Never do the mistake of booking from this agency. The worse.
I booked ticket two tickets to Bosnia which cause 2200 aed each and I to cancel and refund the money cause my visa is not yet ready but they charge 930 each for penalty. I told them if I will rebook the ticket after two months what will be the charges? They told me 830 aed for each for rebooking the ticket. I called flyDubai they told me if we book the ticket straight to them it is free for rebooking. Or other instances 150 aed charge only. Very disappointed and problematic about the situation. Never I will book with this agency!
Dear Ann B,
Greetings from Rehlat & I trust you are doing well!
I really apologize for the inconvenience caused, request you help me with your Rehlat Booking or the ticket details so that I can personally check and resolve your issues to the best of my ability.
Awaiting your response.
Regards,
Customer Delight Team
Rehlat
Unlike Clear trip their policy is not at all Customer friendly, Amount which i purchase my ticket, They clearly denied to refund. That actually annoyed me.
Dear Nimesh,
Greetings from Rehlat & I trust you are doing well!
We tried calling you couple of times on your registered number but there was no response from your end. Could you please let me know a feasible time slot for a telephonic discussion to close this ongoing issue with the best possible option.
Awaiting Your Response.
Thank You.
Regards
Customer Delight Team
I am the Regular traveler and i booked the tickets from many online Travel Agent but most of them have hidden Charges. "Only the Rehlat is genuine- NO hidden"
There are few points - Why i doing continue booking in Rehlat.
- Reasonable Price (Compare with other online Travel Agent)
- No hidden Charges
- Payment from AED (So, no additional charges in bank statement- But Others are different from the payment)
- Continue Offers
- Quick customer care response and solve the issue quickly. (Recent- solved 13-May-2018)
"Excellent service- Continue the same-You're the Best online Travel agent in UAE"
Dear Shahab,
Greetings from Rehlat
Thank you for your Valuable feedback, we are proud that you are a part of Rehlat's Family.
In case you need any support, please send an email to help@rehlat.com
Looking forward to serve you better & Happy Traveling!
Thank you.
Regards
Team Rehlat
REHLAT ALSO TOO GOOD TO FULFILL THE PROMISE WHILE SETTLING THE REFUND CLAIM AS STATED. WISH THEM BEST A LUCK AND ALSO EXPECTING TO THEM TO INCLUDE MANY OTHER AIRLINES WITHIN REACH LIKE INDIGO AND SPICEJET..
Dear Jahir,
Greetings from Rehlat
Thank you for your valuable feedback. Spice jet is available on our website.
In case you need any support, please send an email to help@rehlat.com
Looking forward to serve you better & Happy Traveling!
Thank you.
Regards
Team Rehlat
The Response from customer support is very helpful and quick, Refund policy is quickly handled. Selecting Rehlat services for online e tickets are worth.
Dear Mohammed,
Greetings from Rehlat
Thanks a lot for your kind words of appreciation.
In case you need any support, please send an email to help@rehlat.com.
Thank you.
Regards
Team Rehlat
Thank you very much for your prompt action and response
With your high level excellent service, you will be rated the first specially in the Middle East,
Again thanks with my best wishes yousry
Dear Yousry,
Greetings from Rehlat
Thanks a lot for your kind words of appreciation.
We would request you surely try another transaction with us.
In case you need any support, please send an email to help@rehlat.com.
Thank you.
Regards
Team Rehlat
Dear All
Thanks alot,
I have got very best support from Rehlat Team.
I am from bahrain. Vest Best Regards
Sakkeer AS=shraf
Dear Sakkeer,
Greetings from Rehlat
Thank you for your valuable feedback and in case you need any support, please let us know.
Looking forward to serve you better & Happy Traveling!
Thank you.
Regards
Called Rehlat after I made a mistake in booking a ticket. The call was smooth. The person responded very well and understood the anxiety that I had. Assured me well and then before I knew it, there was a mail from Naseer who had sorted out the issue and done the needful within no time.
I must say, I will recommend Rehlat to all... hassle free, simple and prompt. What else do customers need?
Well done Rehlat & team
Dear Rafat,
Greetings from Rehlat
Thanks a lot for your kind words of appreciation.
We would request you surely try another transaction with us.
In case you need any support, please send an email to help@rehlat.com.
Thank you.
Regards
Team Rehlat
Excellent service for last min booking, discounted fare super service, what else u need from.
Full stop to all your travel solutions.
Keep it up rehlat
All the best wishes to REHLAT.
Dear Mohammed,
Greetings from Rehlat!
Thank You for your valuable feedback.
In case you need any support, please send an email to help@rehlat.com.
Thank you.
Regards
Team Rehlat
1. QUICK COSTOMER SUPPORT TEAM
2. GOOD DISCOUNT
3. GOOD ASSISTANCE
4. FRIENDLY CUSTOMER CARE OFFICERS
5. REASONABLE PRICE
6. OVERALL REHLAT IS THE BEST APP FOR TRAVELING
7. I PRAY THAT REHLAT MUST GROW MORE HIGH AND HIGH
Dear Abdul,
Thanks a lot for your kind words of appreciation.In case you need any support, please send an email to help@rehlat.com.
Thank you.
Regards
Team Rehlat
The support team has always been helpful in updating information, refunds or rescheduling flights. I have been a loyal customer for the past few years and have never faced any problems.
Dear Saad,
Greetings from Rehlat
Thank you for your valuable feedback, we are proud that you are a part of Rehlat's Family.
In case you need any support, please send an email to help@rehlat.com.
Thank you.
Regards
Team Rehlat
Got the spelling of my mothers name wrong when I booked my flight ticket with Rehlat. I called Rehlat customer care support to avoid the major problem before boarding the flight. Kaviya has answered my call and she was very helpful. She sorted straightway without dragging time.
Dear Mobb,
Greetings from Rehlat
Thanks a lot for your kind words of appreciation.
We would request you surely try another transaction with us.
In case you need any support, please send an email to help@rehlat.com.
Thank you.
Regards
Team Rehlat
From the business
Flights & hotels online booking at Rehlat with great deals and discounts. Lowest price guaranteed on over 1,000+ airlines, 100,000+ hotels worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sarath,
Greetings from Rehlat!
As per your request we are able to view your booking on airline website. Kindly find the below URL to retrieve it from your end. https://www.kuwaitairways.com/en?tab=panel2
In case you need any support, please send an email to help@rehlat.com
Thank you.
Regards
Customer Delight Team
Rehlat