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I would like to express my sincerest gratitude to the management and customer service team of Rehlat Travels especially to Ahmed, the agent who answered my call on December 24,2018 and to Lakshman & Mallikarjun who replied in our mail. My fiancé's mother passed away last December 24,2018. Due to the unfortunate event we made a mistake in booking our flight. We have to cancel the transaction and ask for full refund. It was processed the same day and full refund was granted to us the earliest possible. We wish Rehlat all the success and in our simple way may we contribute as you soar as you helped us when we needed it the most. Again, thank you so much.
Jo C.'s review of Rehlat earned 11 Very Helpful votes
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Thankyou rehlat for providing best services to customers.Good customer support. Overall good...
Dear Jo,
My condolences to your fiancé' and the family. I am sorry to hear about it.
As much as I would like to thank you too for your such encouraging and wonderful review about the company and the Associates who assisted you, I would also appreciate you for writing such wonderful comments about us, which will obviously help us In reaching us to the heights we would want to be.
It would not be much if I say that it is because of the family we have (Yes, at Rehlat, we consider our customers as family), that has such kind understanding and is such immensely co-operative at times).
We truly mean when we say we owe our success to our customers.
We would love to assist you again on any of your travel trips.
See you soon.!
Regards,
Customer Delight Team
Rehlat