Print Your Pet

I ordered my blanket in November for a Christmas gift. I was so excited to get this blanket in for my friend because all over social media the products looked great!

I just received my blanket last week. It turned out fine, which I am happy about, but I would not order again. It took 5 months to get this blanket... 5! The customer service is horrible. Rarely sent email updates, and when they did it was not helpful. I understand the influx of orders during Christmas time, but there was zero communication.

Recently, I noticed a comment on one of their Instagram posts with someone inquiring about their products. I took it upon myself to reach out to them and tell them that other reviews i have read, hundreds of people still haven't gotten their orders and to basically stay away. Not even 20 minutes after I commented, Print your Pet sent me a nasty Direct Message stating "wow I didn't know you clock in here to see all of the unfulfilled orders when there is over 100k orders delivered. You have been spamming all of our page, move on and do not follow us", then proceeded to delete the nasty comments about 2 minutes after sending and only left "Have a great day" andddd then blocked me.

They are a joke with the worst customer service I have ever experienced. DO NOT ORDER.

Scam Business that comes up #1 on a Google search
I ordered from them a month ago, hoping to get the item before Christmas. One month later, and the item was never made or shipped. Their only customer service contact is email, and it's a gmail account. I was immediately suspicious, but tried to give them a chance. I emailed them for an order status update. There was no response.

I emailed them again today to put them on notice that I was cancelling the order. Surprise, Surprise, they emailed back right away and tried to string me along to keep the order, but "understanding" if I wanted to cancel. When I told them yes I wanted to cancel and had already filed a charge dispute with Capitol One, they emailed back that they would fight the dispute unless I removed it. A real business would just cancel the order.

There are no phone numbers to talk to a human, just gmail that is ignored until you mention taking money away. Word to the wise, avoid printyourpet.com. After I read all the bad reviews for exactly this type of issue, I am baffled as to how they come up #1 on a Google search for this type of merchandise...

DO NOT ORDER FROM THIS SITE! I wish I read reviews before I placed my order. I would give zero stars. Took three months to arrive and I have never been so disappointed in my life. I have been receiving messages requesting me to write a review since I should have received it by now. Still no blanket. When I sent them an email I was shocked by how rude they were to me. Remember You work in customer service! The company does not have a phone number. They only gave me a legal email, which i was to contact. Kinda explains itself there. They don't want to help you when your parcel isn't arriving. The blanket is small and paper thin. They only dyed the one side so it looks super cheap! Also after sending multiple messages as to why I hadn't received my parcel I was met with ignorance and being taked to like I was stupid. This company is terrible and will tell you to get a attorney if you even question them a little. Terrible terrible terrible. Will never recommend this site to anyone. I thought I was doing a good thing for the shelters but if I knew this is how they treated their customers and clients, I would have rather gave that money to my local shelter. They bragged about how much money the company makes. It's just disgraceful.

I will lead into this review by saying if you are looking to wait for over 3 months to receive whatever you ordered and get little to no communication from a company regarding the status of your order, Print Your Pet is the way to go.
I ordered 2 products (a blanket and a phone case) on December 4,2018 and did not receive them until March 12,2019. In between that time I sent 3 emails to the company respectively asking for a status update, as I know they were busy with holiday orders. Each email I sent took at least 2 weeks before I got a response and each response was automated and scripted. I will say that in one response I was "offered" a 10% refund on my $100 order, however I responded to that on February 26,2019 saying "yes, I would like AT LEAST a 10% refund. When can I expect that?" and I have yet to hear from anyone or receive a refund to my bank account.
Due to their failure to communicate and utter disregard for customer service, I recommend you DO NOT order from Print Your Pet. Not only was I extremely disappointed that my order took over 3 months, but it was unprofessional and disrespectful that nobody responded to my inquires about the status of my order.

I paid but never received my product. This business appears to be a scam. If you were also a victim please take a few minutes to report them.

1. Contact their hosting service, Shopify, based in Ottawa, Canada. Here is a link to their live chat: https://livechat.shopify.com/customer/chats/new
2. Report Print Your Pet to the Canadian authorities by contacting the Canadian Anti-Fraud center. They have a toll free number: *******501. You can use google hangouts to call for free if you're located outside of Canada. Here is a link to the Canadian Anti-Fraud Center's website: http://www.antifraudcentre-centreantifraude.ca/reportincident-signalerincident/index-eng.htm
3. Report their Twitter account.
4. Report their Facebook account.

I've written an honest review before, but unfortunately for Print Your Pet, I feel the need to write one again since their snarky "customer service" just emailed me.

I'm hoping people check out this site before ordering for the holidays. I wish I had last year. You will undoubtedly be disappointed if you take the risk.
DO NOT DO IT.

First of all, they aren't a one star company, they're a zero star company.

This company is a joke. *If* you get your product it will at least 6 months later than what they say. And that's if you get it. And that's also after a frustrating 6+ months of no one getting back to you, or straight up lying about where your product is.

The positive reviews on here cannot be real. Has to be their pathetic excuse for customer service using their time to write fake reviews instead of helping customers.

Their customer service is terrible, their shipping time is terrible (if they do even get to it), and their products aren't worth it.

Order off literally any other similar site, you're sure to be happier than you will be ordering from them.

I saw another poster recommend contacting the Federal Trade Commission along with BBB.

Everyone should do this because although the BBB can't do much, but the FTC can. And this company NEEDS to be shut down.

I will be contacting them about my experience with this joke of company and I'll be patiently waiting for Print Your Pet to try to contact me with some immature, vaguely threatening email... the one thing they ARE good at.

I received my product, so it is not a scam... however, let me tell you how awful the customer service for this company is.

I ordered in the beginning of October hoping to give my best friend a blanket to honour the legacy of her passed pet. I ordered well in advance - especially well in advance of their cut-off for Christmas, which was mid-November. I emailed after a few weeks to determine the progress on my order and expressed the need to have the gift for Christmas. I was met with rude and confrontational, unprofessionally written emails. Further, I expressed my dismay towards the emails I received and waited a few more weeks until I once again asked where my order is and if I will be receiving it. At this point, it had been so long that I assumed the company was scamming me. I told them I would have to make a claim with my credit card company if they do not reply to my emails and tell me the progress on my order. I was threatened with illegitimate legal action, and from then on the company went silent. I am knowledgable about the law so I knew that they could not sue me for anything, but I continued to wait to see if anything would happen with my order. Christmas passed and I continued waiting, but eventually I was about to file a complaint through the BBB. I then received an email about my shipping and eventually the product did come, and it is nice. However, the company is absolutely awful in terms of customer service, communication, and timeliness.

Nov 22,2017 I placed my order for an Xmas present. Their site claimed 2-4 weeks production, another 1 week for shipment. It was ok if It came a little after Christmas.

December 20,2017 Order status remained at Received meaning it had not even gone into production yet. A message on their site said they had a ton of orders so production was now 4-6 weeks but they were working on knocking that back. I send a question through their site asking if that affects my order since it said 2-4 at the time. To this day, no response.

Jan 10,2018 Now 7 weeks after order was placed, still no change in order status and again, no response to inquiries through their website.

February 2018 I filed for a refund through my credit card, almost 4 months after my order there was no product, no communication from the company. I get my refund, a week later, order status changes to In Production.

March 2018 I certainly don't expect to get a product after I got my refund but the site still claims my item is In Production. I wonder if the Help part of their website doesn't work so I decide to contact them through their Twitter account. To this day, no response.

Through Twitter I discover tons of other people complaining about their service, many who get a response are not treated kindly. Some got a response by posted to a company review site.

I decide to post to the same review site and quickly get a response. They make a public reply saying they 'spoke' to me about this already and I decided I didn't want the product which is false. Then they message me, through the review site, and claim I placed my order in January and cancelled it two weeks later. When I point out that is all inaccurate they tell me my review is false and call me a child.