I order $114 worth of merchandise from this company for Christmas gifts on Nov. 8, well ahead of the website's stated deadline to receive by Christmas. It's now Jan 8. And I still have no products. I've emailed numerous times and if they did respond, which was only a couple of times, they asked me to be patient but still couldn't give me any idea of when I could expect my order. They have horrible customer service and have collected my money but have not fulfilled the order. Save yourself your money, the hassle and frustration.
Do
Yourself a favor and call your credit card company. I ordered back in October and have yet to get anything. Told them I wanted a refund or else I would do a charge back and they emailed saying I was threatening them. They stole my money!
I put in a order for a mug november first. And they have yet to ship it out. In the beginning they gave me a code to look up the status of my order. Ive been checking it everyday and now ironically it just disappears, I no longer have access to see where it is or if it even shipped out. This is annoying: l it was also a Christmas present.
I placed an order on 11/2/18, in plenty of time of there Christmas delivery cut off of 11/25, here it is January 6th and I have yet to recieve my order or shipping information. I have emailed them 4 times with no response. Extremely disappointing.
Ordered in November. Now Feb. Messaged, emailed, facebooked and tweeted politely asking for updates. They blocked me. DO NOT BUY FROM THEM! Wish I'd researched properly before placing the order. Have disputed the charges and got money back, thank goodness, but this business falsely represents itself as a caring company that can deliver quality products with friendly service. It does none of these things.
Ordered a blanket in November with a "guarantee" ad from them saying if ordered by "x" date you will receive items in time for x-mas. Well here we are and its January 14,2019 and I have yet to receive my blanket. I had e-mailed them about a week before x-mas to check the status of my order with no response and could not find a phone number anywhere. Very disappointing and terrible customer service. They should have sent out a mass e-mail prior to the holiday stating they were experiencing a back up in production due to high volume and that items will be delayed into the new year WITH an opt out option for a refund. This was supposed to be a gift and I had to run around last minute to find a half $#*! gift vs this which was supposed to be something sentimental to that person. So annoyed. Do not waste your time or your money with this company. I don't care how good or how nice the items look when they FINALLY come in. NOT WORTH IT TO ME.
I ordered a blanket from here for Christmas for my daughter. I realized that I wouldn't receive it before Christmas because of the time I ordered it. Here we are in February, still no blanket. I have sent numerous emails and even a message through Facebook since I cannot find a Customer Service phone number. No response at all! Lesson learned, grateful I only ordered one item and not more. They had no problem taking my money!
The worst customer service ever! Like everyone else I ordered well before the deadline for Christmas. All my emails asking for updates were ignored. On Christmas Day I still hadn't even been sent the artwork to approve, so I filed a complaint with PayPal. I was refunded within 10 days as Print Your Pet didn't even respond to the claim.
Ordered 11/28/18. It is 02/03/19 and still have not received a phone case. They are trying to say they have a huge backlog, but they have not responded to multiple emails. I ordered this item for my sister who's dog passed away and now when I check on 'order status' it's trying to tell me my order doesn't exist.
I made an order on November 4th 2018... it took over a month to receive the image for approval and it has now been over a week and I still have no tracking number... I have sent several emails with no response... I feel dumb and pissed all at the same time
Just like everyone else here, they took my money and never filled my order. Do not order from this site! They don't communicate and have a policy of not issuing refunds. It doesn't seem like anyone else actually received their orders.
I ordered a blanket in November of 2018. It's March 2019 and I still have not received anything. They don't respond to emails or phone calls. Now I have to deal with filing complaints with the FTC's Bureau of Consumer Protection and Better Business Bureau. Hopefully I'll get my money back.
I ordered a blanket for my daughter with her cat's picture on it for Christmas. I paid for the blanket and was promised a 3-4 week delivery. It is now December 23rd and still no blanket. I have sent several emails. They even showed me the art work. I am more disappointed than angry. Rating should be a 0
Horrible business. I ordered in October with the GUARANTEE it'll arrive before Christmas. It didn't. And when it did arrive IT WASNT WHAT I PAID FOR. It was the less expensive version when I bought the more expensive version. (Pet size blanket compared to human sized blanket) when I asked for a refund or my actual product I was ignored! After being told it would be sent to an internal team. No refund. No product. PRINT YOUR PET SCAM is a facebook page for all the reviews about them.
I ordered before the cut off date for Christmas delivery. I emailed them 4 times, I sent them a message through Facebook messenger and no response to anything. The order was paid in full and I have nothing to show for it.
I agree 100 percent with all of these reviews. I have been waiting for over 4 months for my product. And I have sent numerous emails only to receive short rude responses. I have now filed a complaint with Paypal. RIDICULOUS!
Absolutely no communication! I ordered 2 blankets on October 25th. Cut off for Christmas delivery was November 25th. Today is Christmas Eve and according to the post office I will not get it until December 27th at the earliest! I wish I had gone somewhere else! I will never do business with this company again! No phone number to call. They will NOT answer an email! So frustrated!
My experience is the same as everyone; never received art approval email; four weeks later delay response; now will miss Christmas deadline; asked for refund; no response; dispute the charge to my credit card company; then posted on their face book page; THAT got a response:
"We never scam anyone - why would we need to cancel it if you called your credit card company? I think you are confused with us with another company. We have 25 employees we do over $1million a month in sales. If you'd like have your attorney email *******@printyourpet.com and we can work on it. No need with the threats we can take it straight to a judge."
Does not seem like a million dollar company to me...
Ordered a blanket with my friend's pet on it on 11/23/18 and still have not received my $90 purchase. Disputed charge on CC and based on all of these other reviews, I don't expect to receive my purchase.
I placed my order on Dec 10th, I did not receive it until March 15th. I contact them the first time for a status update and they replied that they were working as fast as they could and they would like to offer me free shipping (which i already had). They never responded to any other status requests. They actually stated to not email them as that slowed them down even more. I ordered sock and while the picture looked nice, they were very poor quality. I don't see how they are still in business.
Overview
The company's reputation is significantly tarnished by persistent complaints regarding poor customer service, including unresponsive communication and failure to fulfill orders. Customers frequently report long delays in receiving products, often leading to frustration and financial disputes. While a few positive experiences with customer service were noted, they are overshadowed by the overwhelming negative sentiment surrounding product reliability and support. Overall, the feedback indicates a troubling trend of dissatisfaction, suggesting that potential customers should exercise caution and consider alternative options before making a purchase.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members