business logo of Poshmark
How would you rate Poshmark?
grey star
grey star
grey star
grey star
grey star
Florida
2 reviews
4 helpful votes
Follow Martina C.
Unfollow Martina C.
Send Message
Share Review
Report Review

False Advertisement
July 25, 2024

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Date of experience: July 25, 2024
Canada
1 review
157 helpful votes
Follow CJ S.
Unfollow CJ S.
Send Message
Share Review
Report Review

Abysmal customer service. Dishonest and rude. Sold me some scarves listed as silk but were polyester. They refused to cancel or accept a return despite being sold under a blatant lie. When I filed a complaint, they deleted my account with several orders still actively processing. Unbelievable. Zero accountability. The absolute worst. Wish I could leave zero stars. DO NOT TRUST THEM

Date of experience: August 7, 2020
Wisconsin
2 reviews
26 helpful votes
Follow Nadia M.
Unfollow Nadia M.
Send Message
Share Review
Report Review

Poshmark.com
June 28, 2020

They sold me information to the dark web, which I obviously had to find out later. Beware. Amount of damage unknown, but I'm so pissed off it doesn't matter. I will be making a stink! Not impressed AT ALL.

Date of experience: June 28, 2020
Canada
1 review
24 helpful votes
Follow Marilyn B.
Unfollow Marilyn B.
Send Message
Share Review
Report Review

I'll start with the positives, poshmark is a huge plate form for country wide users. They have a large amount of traffic so the chances of selling your stuff it likely!

However, their rates are extremely high! They take 20% pre sale plus for some unknown reason you have to pay taxes on the poshmark fee. I'm selling used items/clothes and as the seller paying poshmark taxes...? This is not a business, if it were I'd have my own "business" website to sell. I've tried looking online for a reasonable explanation for these tax fees and there isn't.

Date of experience: May 3, 2021
California
2 reviews
8 helpful votes
Follow EJ B.
Unfollow EJ B.
Send Message
Share Review
Report Review

Customer bought a designer belt, in excellent condition. I had several photo's of the front and the back, NO damage! Close up photo's; I wanted to be transparent. Suddenly after 34 hours from delivery, there was suddenly damage-maybe from the shipping. What? I've sold A LOT and only have 5 star reviews. They didn't ask for additional pictures or even respond when I submitted comments. Just that they were allowing her to send it back. So now I have a damaged item... I won't be using them anymore. I emptied out my closet and I'm waiting to get paid from the last 3 items that were sent out this week to close the account completely. Unfortunate that they didn't do research. They just took this fraudulent customer's word for it.

Date of experience: September 30, 2022
Florida
3 reviews
0 helpful votes
Follow Yasmina I.
Unfollow Yasmina I.
Send Message
Share Review
Report Review

I love Poshmark authentication service
March 15, 2023

I love Poshmark authentication because I shop with confidence for items $500 and up. Not like other websites that way Poshmark guarantees me authenticity of the item I bought without extra cost. Their experts are knowledgeable and they address my issues professionally.

Date of experience: March 13, 2023
Pennsylvania
1 review
2 helpful votes
Follow Erica M.
Unfollow Erica M.
Send Message
Share Review
Report Review

Have been with this app for many years. Love it. Only complaint, these posh show notifications IN APP are super ANNOYING... can't turn them off, and they drown out more valuable notifications. I know there are tabs at the top for different things, but I don't want my main one overrun with show invites! I wish they would fix this- or at least let you opt out. Please fix, poshmark!

Date of experience: May 19, 2023
California
0 reviews
1 helpful vote
Follow Tamar E.
Unfollow Tamar E.
Send Message
Share Review
Report Review

Not an especially good deal
December 29, 2021

I am not convinced you get a good deal here. I was looking at tops and many of the items offered could be purchased for less on Amazon with a satisfaction guarantee. Also on two occasions I bought shoes that fell apart after a few months so I really wonder f they were actually the brand they were supposed to be.

Date of experience: December 29, 2021
Michigan
1 review
6 helpful votes
Follow Jeanette M.
Unfollow Jeanette M.
Send Message
Share Review
Report Review

Let the Buyer Beware
April 22, 2020

Bought these shoes as womens size 8. While they are nice shoes, they are clearly men's shoes due to the length and width. Customer service refused a return because the tag says 8. I made two other purchases that were fine, but I deleted their app, because 2 out of 3 is too much of a gamble for me.

Date of experience: April 22, 2020
New Jersey
2 reviews
20 helpful votes
Follow Toni M.
Unfollow Toni M.
Send Message
Share Review
Report Review

Not bad
March 22, 2023

Not a bad way to shop… the only thing that I would change is that they need to cut down on the shipping charges bc u have to factor them into the price and in some instances it makes the item seem very expensive

Date of experience: March 22, 2023
Canada
4 reviews
4 helpful votes
Follow M B.
Unfollow M B.
Send Message
Share Review
Report Review

Not the worst
November 7, 2022

I have been using Poshmark mostly to purchase used clothing and some home decor. So far I haven't had a bad experience but I have noticed some sellers misrepresenting their items. I do my research prior to purchasing to determine what the original retail price was and actual measurements etc. Some sellers offer this information and some are too lazy too. There is some price gauging on there but I have seen far worse elsewhere. Recently a seller was selling a Reborn Baby Doll and they sell the same doll on Amazon but the seller was charging $30 more. My only issue has been how long it takes the seller to ship. They tend to delay for some reason. Overall it isn't a very stressful experience.

Date of experience: November 7, 2022
Pennsylvania
1 review
1 helpful vote
Follow Drew L.
Unfollow Drew L.
Send Message
Share Review
Report Review

Customer service is absolutely outstanding
September 11, 2022

I purchased a fake Tiffany and co necklace that was listed as real, the silver plating didn't start to fade until about 1 month and 1/2 after I purchased yet poshmark issued me a full refund and on top of that allowed me to keep the necklace. Although that is not usually what poshmark does, they allowed this once! Got back to me after only a couple hours of emailing them! So in conclusion poshmark is not responsible for the sellers on the site, some of what people sell might not be what you are expecting but the poshmark team it's self is amazing and attentive.

Date of experience: September 10, 2022
Texas
1 review
1 helpful vote
Follow Robbie N.
Unfollow Robbie N.
Send Message
Share Review
Report Review

I've had a great experience using this app! It's fun, interesting, educational and provides a great opportunity to shop and sell. PM continues to make updates for its users. I've made WAY more on here with excellent feedback than I could make reselling at a thrift store! It's beneficial that u, a buyer and seller, have complete control regarding pricing. It's seldom I've had to return items due to misrepresentation. But if that's the fact, PM sees that I r reimbursed. I've found this app 2 be a complete joy. But, as always. Buyer beware of items that r replicas! PM can't screen EVERYTHING. They do a superb job running this business while providing one with privacy as well.

Date of experience: November 12, 2017
Oklahoma
2 reviews
4 helpful votes
Follow Beth H.
Unfollow Beth H.
Send Message
Share Review
Report Review

Fakes Run Rampant
November 25, 2024

I feel like for the money they make there's no excuse not to do a better job of controlling what is being posted. The fake handbags are out of control. The new accounts with too good to be true mid range bags that are straight up counterfeit. I can appreciate a dupe. Quince is a great place to get a really popular profile for around $100 in leather. Not an exact copy, but close enough in passing, and maybe close enough it satisfies the need for the original style - nobody is purposely sounding $300 on a FAKE bag that retails $520 (on purpose)
They need to do a better job of protecting their buyers and closing down these fake accounts not leaving it to the community to do that for them!

Date of experience: November 25, 2024
Pennsylvania
1 review
3 helpful votes
Follow gaylee M.
Unfollow gaylee M.
Send Message
Share Review
Report Review

Always side with seller
September 20, 2024

Poshmark always sides with sellers even when they are wrong. I purchased a pair of shoes described as "purple" the photos were definitely purple. When I received the shoes which still has the original tag on the bottom they were a dark cranberry. The tag listed the color as rich cranberry. While I wasn't seeking a refund because it's dang near impossible to get I left negative feedback which the seller disputed. Poshmark requested photos which I provided. I even provided a stock photo of the item from the brands website which showed my photo was accurate and sellers was way off. Posh sided with the seller even though I stayed I wasn't seeking a refund. They should hold their sellers responsible for photos that are clearly off as that should fall under item not as described. They started out as a fun site to buy on but after this last fiasco I'm through buying anything on there. At least their competitors are not color blind and care about the buyers a bit more than posh. It's ridiculous.

Date of experience: September 20, 2024
Arkansas
1 review
3 helpful votes
Follow Maynard R.
Unfollow Maynard R.
Send Message
Share Review
Report Review

I ordered a product on Poshmark and created an account. When I received an email from the seller with a link to a message for me, I was unable to log into my account. I emailed Poshmark, but they don't answer. After 2 weeks I still have not received my package and have no idea where it is or how to find out.

Date of experience: July 14, 2024
Texas
1 review
7 helpful votes
Follow Carla M.
Unfollow Carla M.
Send Message
Share Review
Report Review

Poshmark has become overrun with scammers, aggressive sellers, and an unstructured marketplace. The mystery box sales and drawings are essentially forms of gambling, where participants are not guaranteed to receive anything of value. How are these items even shipped or marked as "sold" in such cases? Deceptive behavior with no ramifications. This type of operation is a gamble, which raises serious LEGAL and ETHICAL concerns.

The algorithm is highly biased, favoring certain users or aggresive behaviors for example sellers who use manipulation techniques that would not otherwise be allowed in a professional business who collects taxes. The platform is filled with sellers desperate to offload items at rock-bottom prices, devaluing brands (very often using brand names to fabricate keychains, tumblers, home decor that has a lux trademark but not actually made by that line and lowering the overall quality or value of the marketplace. Poshmark is rapidly becoming a spam-heavy, disorganized platform. Drawings, mystery boxes, raffles should not exist or be permissible on a platform where buyers pay taxes. This is a disturbing behavior now becoming prolific in live shows.

Customer service is notably nonexistent, often responding with generic, auto-generated emails sent by a "posh ambassador" with no formal training in reciprocating customer service.The platform is prolifically turning into a gambling site rather than a resale community. The live show hosts especially display troubling and disturbing selling tactics, as sellers frequently employ tactics that resemble bribery, pressuring viewers to buy. Mystery boxes, drawings, raffles or anything of that nature should be closely monitored during live shows for ethical violations and legal violations, as it is considered illegal activity of gambling. There is alot of unprofessional and unethical activity on this platform especially for LIVE shows. Again, Poshmark needs to be closely monitored for illegal activities, spammy behaviors, and the subliminal gambling activities especially live shows. There are no ramifications for this type of activity or are the community guidelines intentionally neglected by Poshmark CEO and "supporting" officers or whatever they're called.

Date of experience: September 14, 2024
California
4 reviews
7 helpful votes
Follow france e.
Unfollow france e.
Send Message
Share Review
Report Review

PoshMark is Biased
June 29, 2024

Purchased a John Hardy sterling silver 22k gold bracelet that was in excellent condition on eBay. The bracelet was sent to eBay GIA department and passed inspection.
The bracelet was relisted on PoshMark. I used the eBay's sellers photos and exact description. When the bracelet sold, it went to PoshMark's concierge department. The bracelet was approved by PoshMark and sent to the buyer. The buyer stated that the bracelet was not as described and had two dents on it that were not disclosed in the listing. PoshMark approved the sellers case and the bracelet is being returned back to me.

The John Hardy bracelet went from eBay directly to PoshMark. The box was unopened.

Had this been any other seller, the case would have been declined.

Every single time a buyer opens a case against me, buyers win 100% of the time.

+4
Date of experience: June 29, 2024
California
1 review
0 helpful votes
Follow lamont b.
Unfollow lamont b.
Send Message
Share Review
Report Review

Silly website
June 25, 2024

Once a month poshmark asks me (everybody) to review reported listings and mark whether or not I agree a certain listing is a reproduction. What do I know about the difference beween an authentic Coach bag and a reporduction? I just press, YES, YES YES. I Agree. I Agree.They are ALL reproductions. If they want to ask me stupid questions then they can get stupid answers.Normally the reported listings are just from disgruntled shoppers trying to make trouble... Poshmark is run by clowns. They should call themselves circustime

Date of experience: June 25, 2024
California
2 reviews
3 helpful votes
Follow JANICE S.
Unfollow JANICE S.
Send Message
Share Review
Report Review

Poshmark scam sellers now too!
April 30, 2024

As a 5 star seller and Posh ambassador, I was scammed by Poshmark. After selling 2 fun bags they cancelled the sales. I had already mailed the bags to sellers. Both sellers received their bags and owe me my earnings. Poshmark is now run by schemers and scammers that refuse to right all the wrongs. I have sold many of these bags on their site before. My hunch is scammers convinced them to cancel sales after my bags started postal tracking.

Date of experience: April 30, 2024

Overview

Poshmark has a rating of 1.5 stars from 2,851 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 51st among Consignment sites.

service
773
value
697
shipping
672
returns
648
quality
630
+781