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Oregon
1 review
5 helpful votes
Follow Michael W.
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I bought a cream for my wife. We paid $7 to get it shipped. 2 days turned into 2 weeks before it arrived.

When we got it the contents were leaking from a broken container all over the plastic. The product was defective.

We are trying to get a refund, but they are making it extremely difficult. Don't ever do business with them. They cannot be trusted.

Date of experience: April 16, 2024
Florida
1 review
4 helpful votes
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Sold pair of Kate Spade shoes. Bubble wrapped and bagged shoes. Buyer complained of "crease" on side of shoe. Absolute nonsense.and Poshmark agreed with the buyer. This would not be such a big deal if the site was more productive.but it's gone down hill in the last couple of years.due to the Live Show additions and in general, both buyers and sellers are more into scamming then being authentic. The fees are high and customer service is almost non existent. I sell 4 times as much on eBay and can actually talk to a live person. Also in researching items, the algorithm does not function well. I am almost glad this happened as I am shutting my account down.too much work, too little reward.

Date of experience: May 26, 2024
California
1 review
2 helpful votes
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I recently purchased a pair of tennis shoes from Poshmark since I have worn several pairs of the same shoes before and needed a fresh pair. The shoes were in my usual size and when I tried to put my foot into them, they were too small and would not fit. I was asked for photos of the problem of the miss labeled size and because I have several pairs of the shoes, I was able to show the difference in size between them. Poshmark said that they did not receive multiple emails of photos that I sent them and closed my case! I was told to re-sell the shoes to someone who would have the same problem that I had! They are disreputable and I warn anyone that this could happen to them. I am out $56. For shoes that I cannot wear!

Date of experience: May 1, 2024
District of Columbia
2 reviews
73 helpful votes
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No
January 14, 2021

Difficult place to shop. Too many sellers either out of laziness or deceit don't describe thoroughly their wares. It is obvious from comments around the web and a little browsing on the site itself that a lot of fakes are being listed. This means that you have to ask questions. In my short experience looking for a cashmere scarf, I have received mostly lame or evasive answers. Further I was quickly blocked from asking further questions presumably by some algorithm. Problem returns and customer service appear to be the main sources of complaint. This totally contrasts with Ebay for example. So I would have to say a big caveat emptor applies to the whole enterprise.

Date of experience: January 14, 2021
Florida
1 review
5 helpful votes
Follow E. I.
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People stay away from those fraudulent website that selling knock off products. I hope they go out of business forever starting this month. What a horrible place you shop here you are shopping with the devil.

Date of experience: June 30, 2023
Michigan
17 reviews
29 helpful votes
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Better sites for resale
December 16, 2019

Do not shop here items misrepresented, trick photography and items are never as good as they appear online. For instance this jacket below was marketed as blue by Kelly W and it's anything but blue. I've held it in several different lights and it's not blue. Also, they don't take returns and the resolution center always sided with seller so if you buy the wrong size you're stuck with that product. I'm going back to Ebay where I know they stand behind their products

Date of experience: December 16, 2019
New York
1 review
0 helpful votes
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Louboutin heels
November 1, 2022

I spent over $200 for a pair of heels labeled size 8 on her site. When I got then they were size 38 which when googled is 7-7.5 in EU. Which was exactly how they fit or didn't I should say. When I talked to the person selling them they said Louboutin site says they are consider 8 and sent me a picture, when I went looking I could not find it on their site. Regardless, not being able to return a highly expense product is just unacceptable. I purchased from owners on different shops who have and have always been highly concerned with quality and accuracy of the products they sell. This chick did not care at all that her product was misleading or even offer to take them back as most owners on FB marketplace are more caring than this.

Date of experience: November 1, 2022
Michigan
1 review
0 helpful votes
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Order never showed up after 2 weeks yet no refund
November 23, 2021

Ordered an item. It was never mailed out but the seller printed out a shipping label and it trying to pass that off as a shipment. Poshmark told me I have to wait till 2 weeks after the supposed shipment to cancel the order. Meanwhile, they took the money out of my account right away... no problem with that! They only do customer service by email. They have NO live chat or phone ie.: real person available. In my experience so far, this business is very poorly designed and I won't be surprised if they go under when the fad wears off. There are so many better options. Avoid Poshmark if you value your time and money.

Date of experience: November 23, 2021
New Jersey
1 review
112 helpful votes
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Supports Counterfeits
March 12, 2021

I had over 1,000 listings with 30,000 followers, 5 star ratings. My account was restricted by Poshmark due to "behaviour" - aka me letting know other buyers that certain accounts were luxury counterfeits. I hate seeing innocent people get ripped off by fake accounts for their hard earned money. These items support child labor and undermines legitimate sellers. Posh even picked a fake item as a "Host Pick" in one of their parties. Would rather have people be ripped off for their profits than protect the buyers and other sellers.

Date of experience: March 12, 2021
Texas
1 review
5 helpful votes
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I purchased a pair of Eileen Fisher pants for 65.00 not cheap. They came dried out stretched out waist that appears dry rotted. They do not take returns and even with my complaint they expect me to keep them. Total rip off with 6.00 shipping on everything. Stay away

Date of experience: August 18, 2018
Massachusetts
1 review
6 helpful votes
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This company is not the place to shop from they are not aware of what is being sold because the seller send me a dress claiming to be a silk dress it was like some kind of kid costume very rubbery poorly made selling for $91 dollars honestly I would even want for free. As far as their customers service you will be in trouble if something is wrong with your purchase because they have some standard message and every time you reach out to them, they send you the same email. Its been almost a week of explaining my situation that I didn't get what I ordered and no response but this informal email that say you will hear from them in 24 hours but nothing. I do not recommend this company; in all my years this one is by far the worse.

Date of experience: August 25, 2019
Georgia
1 review
6 helpful votes
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Check reviews before buying
September 21, 2021

Why do we consumers not che k reviews before being screwed over by another one of these sites that take our money and time? I seem to have done this on several occasions especially since the pandemic I ordered something, it was false advertising, I tried to get my money back to no avail then I go to look at reviews and bam! Everyone already tried to warn us. I won't bore you with my shirt was advertised as blah blah and they sent me a cheap knock off blah blah blah. That has happened to all of us on here and these overseas conglomerate companies could not give one. We are all suckers and it's unfortunate. I deleted them today that's the only power we have. Sorry for our loses.

Date of experience: September 21, 2021
Wisconsin
1 review
7 helpful votes
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Buyer be beware.
September 7, 2022

If I could give 0 Stars I would.
The website is hard to navigate. Sellers should be vetted better. No guarantees or returns if not satisfied. The correspondence between posh and customers seems automated. You're on your own at Postmark. I felt taken!

Date of experience: September 7, 2022
Canada
1 review
2 helpful votes
Follow Marielle L.
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This size is like instagram or Facebook. Everyday you haves 20-30 messages of love, like, follow, etc.
The stuff people sell is not quality clothing or designer. It is mostly very loved tshirts, shorts, cheap jewellery, etc for $10 to $20. Nice listings with value items don't get a lot of activity. It's a chitchat website we're lots of people waste their empty days.

Date of experience: April 19, 2022
Massachusetts
1 review
3 helpful votes
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Criminal operation
July 5, 2022

Worst customer service I ever had site attracts fakes and forgeries. Bad people order your clothing and shoes and lie and side with the liar even though I had perfect Posh history. Scams are so frequent now that I bet 1% are real designer items. Designers should sue the hell out of this corrupt operation because their Poshmark services to validate whether real or not is done by amateurs who do not care at all. They are inexperienced and clueless. I have been sold fakes and dealing with customer service is pitiful. They are all incompetent and I hope company goes under soon.

Date of experience: July 5, 2022
Minnesota
1 review
29 helpful votes
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No refund from Poshmark
November 29, 2021

I had problems with Poshmark. I bought two cardigans, and both was too small. Both cardigans looked different from what the sellers showed on pictures. One was deformed from washing, another is badly worn.The Poshmark administration refused to give mea refund. They don't have any buyer protection. If you bay a bad thing or small for you, Poshmark will not return your money. I will never buy anything from Poshmark again. Why should I pay for something that did not fit me and even an old worn one?!

Date of experience: November 29, 2021
California
3 reviews
4 helpful votes
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HORRIBLE
July 17, 2023

All my listings were wiped out, without notice or any explanation. I contacted their "customer service" which doesn't even seem to exist, and they never responded.

As a buyer, I have purchased 2 items over the last year that were "guaranteed " to be authentic and were not and I had to go through a lengthy process to get a refund.

Check out the reviews: 1.3 stars with so many negative reviews.

Don't waste your time.
Plenty other platforms to buy and sell.

Date of experience: July 17, 2023
Mexico
1 review
11 helpful votes
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Not satisfy
May 30, 2022

I recently bought a pair of shoes in this platform 32.50 dls for used shoes that didn't look like the description. I tried to contact the seller with no luck. It says that if you contact customer service poshmark within 72 hrs after you received the order they'll help but they take a long time to answer. I'll recommend to not buy from poshmark you're gonna waste your money and time.

Date of experience: May 30, 2022
Massachusetts
1 review
4 helpful votes
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I ordered what I was told were Zara "faux leather" pants. When they arrived they were clearly "waxed denim." I know because I own both similar types of pants from Zara. I wrote and said these were misrepresented. They asked to have pics taken which I did. Take more pics, namely of the tag (that says "cotton) or my request will be denied. I did. Still no word from them. All this for a mere $33.00 refund but they don't seem to care. Never doing business with them again...

Date of experience: March 3, 2017
Canada
2 reviews
3 helpful votes
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I've been ripped off many times. The last time I was sent a pair of cargo pants that were advertised at size 36 waist. Although they turned out to be a 34 having been shrunk after many years of poor use. They were t even fit to throw away.

Date of experience: February 7, 2024

Overview

Poshmark has a rating of 1.5 stars from 2,851 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 51st among Consignment sites.

service
773
value
697
shipping
672
returns
648
quality
630
+781