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PoshmarkReviews 2,861

1.3

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Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,861 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
782
value
705
shipping
677
returns
655
quality
637

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New Jersey
3 reviews
28 helpful votes
Follow francine d.
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This shameful website is pure fraud and a scam Customer service only responds if you're willing to give them money but if you need help, a refund, any other problem that involves them actually working they will not answer you. I asked for my deposit back after I realized that this site was shady. They haven't responded in close to a week. But, when I wanted to open the account, I heard from them in 15 minutes. Needless to say I lost my deposit and am going to spread the word about this company to others so you don't make the mistake I did. These people have no conscience. Stay far away!

Date of experience: February 5, 2024
California
1 review
3 helpful votes
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Ridiculous Management! Charged me SALES TAX which is illegal as I live in a state that does not have sales tax. Contacted them about 10 time with NO results.: (

Date of experience: February 5, 2024
Virginia
1 review
6 helpful votes
Follow F T.
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I purchased a men's sports jersey as a gift but we did not discover it was a woman's jersey until the recipient opened several weeks later. However, even though I notified Poshmark within minutes of discovering the problem, they denied all claims and stated the item was correct. So any deceit by the seller is acceptable by Poshmark, even it isn't obvious, unless you discover it immediately. Placing all of the responsibility on the buyer despite the clear mistake/fraud of the seller is the wrong way to do business.

Date of experience: February 4, 2024
Canada
2 reviews
0 helpful votes
Follow Sarah H.
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Poshmark is a fraud
February 2, 2024

They stole 238 dollars from me and they did not reimburse on my account
Asking hundreds of thousands of dollars is a sign a website being fraud. Please don't fall in their trap.

Date of experience: February 2, 2024
New York
1 review
0 helpful votes
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Great job
February 2, 2024

I ordered Prada shoes and wanted to get them before my vacation January 24. I emailed Poshmark and they helped me get them faster. And I am very grateful that I received them before the expected delivery date.Definitely will order again from Poshmark. Great team!

Date of experience: February 1, 2024
Georgia
2 reviews
18 helpful votes
Follow Tim P.
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If your thinking of selling on this piece of Posh site...SAVE YOUR TIME. After you go through all the effort of setting up your closet & posting everything, typically the boujee Karen's purchasing your items will complain about some stupid insignificant scratch or imperfection on the $5 item they just bought. THEN...poshmark will approve their return even though the imperfection was shown in the picture or described in the item description. SAVE YOUR TIME and avoid this site!

Date of experience: January 31, 2024
New York
1 review
0 helpful votes
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Deceptive pictures
January 31, 2024

I ordered an 11 candle candelabra what I got with the four-inch toy and Poshmark does not want to authorize for me to return it. I would never buy anything from them again this is the worst customer service around there's no one who did speak to only by email.

Date of experience: January 31, 2024
New York
1 review
0 helpful votes
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DECEPTIVE PICTURES
January 31, 2024

I purchased an 11 arm candelabra. I received a miniature that is about 4" which you can't even put in birthday candles. They enlarged the picture to look like a candelabra, but it's more like a toy. Item says solid brass candelabra. Very very DISAPPOINTED! I would NEVER buy anything again through PoshmarK, BECAUSE THEY DON'T LET ME RETURN IT! SHAME ON YOU!

Date of experience: January 31, 2024
Massachusetts
1 review
1 helpful vote
Follow Lucy A.
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Should have known better
January 31, 2024

I once had Poshmark downloaded on my phone, I made some decent pocket money, and then people were being ridiculous with asking to lower the price, I got sick of people asking stupid questions, or not looking at the photos and descriptions, and I deleted it. Fast forward a few years later, I re download it. I bought a house, I was getting rid of clothes, and I figured I'd make a little extra cash in the process. Now, this is no side job for me by any means, but it can't hurt to make some money off the clothes I take care of, or grown tired of right? Isn't that the point of this app?
But of course, I sell a nice sweater, a sweater that goes for $120. I list it for $50, then I lower the price. I sell it for $40 I listed 3 pictures, it showed that the sweater had pilling, and if the consumer opened the photos and looked she would have seen it right away. It's a used sweater, it happens. But isn't it the consumers job to look over the product before they hit "buy?" She recieves the sweater, complains to poshmark that it smells terribly ( I call BS I just got it back in the mail and my husband and I smelled it, it doesn't smell.) We also are smoke free, I have never had anyone say the clothes I've sold on there smelled bad. I'm insulted, yeah I am, I may sound silly but IDGAF. I take care of my clothes, and I take pride in that. Don't dare call me "dirty" or "Smelly" But alas, I contact poshmark to dispute, I provide the pictures and I never hear back, EVER. Until they tell me they are siding with the buyer. Ummm, okay. Thanks a lot Poshmark. Again you have disappointed me. Do you ever take the time to concact the seller to see what the deal is? Your customer service sucks! I will be deleting your app, and I wont' be redowloading it. I know you don't care but I still want you to know. And anyone out there reading it, rolling your eyes that I'm whining, best of luck to you out there selling used stuff, its' a jungle out there!

Date of experience: January 31, 2024
Illinois
1 review
9 helpful votes
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I have been with Poshmark for over four years. The live shows are new. When you open the Poshmark app, you could get right into a live show or auction. Without your permission or authorization, you could get trapped into a purchase. I woke up to auction purchase this morning. I tried to contact both *******@4mycloset and she disabled the conversation. When I contacted Posh Support, they said all auctions are binding. That was absolutely awful! I HIGHLY advise never using Poshmark!

Date of experience: January 29, 2024
Canada
1 review
0 helpful votes
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Terrible site.
January 29, 2024

Poshmark is a glorified Garage or boot sale where buyers want something for nothing.
BEWARE of this scam. The only people making money on this site are the owners.

Date of experience: January 29, 2024
Canada
1 review
0 helpful votes
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It has truly been a nightmare trying to stop all the $#*!ing emails from this company. How doi make it stop? I didn't sign up for this.

The company has determined that someone put the wrong email when THEY signed up but have yet to remove my email from their lists. This is bull $#*!. Just try to talk to someone there's nobody there!

Date of experience: January 27, 2024
North Carolina
1 review
0 helpful votes
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My dogs and I are not happy with this platform. I was excited to try Poshmark but if there is no flexiblity, exchanges or returns it is not worth it.

Date of experience: January 24, 2024
Louisiana
1 review
0 helpful votes
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Consumer purchase
January 23, 2024

I purchased a Vintage Polo Ralph Lauren belt on Postmark page! However when my belt arrived, it looked nothing like the Photo that was posted i notified Postmark about the situation, they asked me to send a photo of the belt. I sent a photo. Did not hear from them for a few days. I get an email from them asking for additional photos. I explained to them.that it wasn't necessary to send additional photos, that i wasn't happy with my purchase, and to please refund me back my money. They never refunded me back my money. I will never do business with Postmark ever again, Not a Reputable company. That will not stand by their customers.

Date of experience: January 23, 2024
Colorado
1 review
1 helpful vote
Follow Corinne H.
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Made one sale...tried to download shipping label 4 times and no email link sent so I could download the shipping label. I sent emails to buyer and poshmark but have not heard back from Poshmark; even though they make $3.95 on the sale...

Date of experience: January 22, 2024
Texas
1 review
0 helpful votes
Follow Sarina L.
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I purchased a sweater on January 7th and it was lost or majorly delayed. It has been sitting in California. Even the seller suggested I get reimbursed. Poshmark Support has given me the runaround with no empathy. First telling me to wait until February 4th and now the 14th! Unbelievable.
Mercari and Etsy have never treated me this way.

Date of experience: January 22, 2024
California
1 review
6 helpful votes
Follow Kimberly H.
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I made my first purchase on Poshmark, a pair of Brighton shoes. The seller did not disclose that the instep was abnormally narrow. When I received the shoes, they did not fit well and I wear Brighton all the time. I tried to return but Poshmark and the seller refused. Poshmark no longer responded and I'm stuck with a pair of shoes that does not fit. Terrible experience!

Date of experience: January 20, 2024
California
3 reviews
8 helpful votes
Follow r. b.
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Face it Nobody Uses poshmark much anymore. They Have moved on to better platforms Poshmark keeps track of one seller ship time To keep metrics And if you don't ship something you sell promptly your metrics are affected. Well right now they have this new rule That you need to verify your identity no big deal but if you sell something yo u. Cantship it until you verify as I said no big deal But stupid pm Gives you 2 tries a day before you're locked out from trying again and you have to wait until the nex day to enter what you think is the correct address on file. Meanwhile your buyer is waiting for their item and your metrics are affected what kind of stupid rules is this that they want you to update your information and prevent you from idoing so.idiots over there idiots just big stupid fat idiots this is why they have so many bad reviews This and other reasons

Date of experience: January 19, 2024
New Jersey
1 review
1 helpful vote
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Don't buy on Poshmark!
January 17, 2024

After some success using Poshmark, I have had 2 bad experiences with them. First time - the item was not in the condition that was listed. Second time, I never received the item. Apparently seller went to the post office with 2 sales, and mixed up the labels. After contacting Poshmark, they sent me a label to mail the incorrect item that I received to its rightful buyer. That buyer, who also was given a free label, never did the same. So I was out the money and my purchase. Contacted Poshmark and they never responded to my emails. Never again will I make another purchase on that website. As the saying goes, "fool me once,same on you, fool me twice, shame on me".

Date of experience: January 17, 2024
Connecticut
1 review
2 helpful votes
Follow Elle V.
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I used poshmark for years. They get worse and more greedy all the time. In addition to the 20% cut they already take from each sale, now they have "promoted closets", which is just another way from them to screw over sellers. With promoted listings, you pay every time someone clicks on your listing. Not every sale, but every click. This is ridiculous. Also 20% is already a very large cut, but now they want to be paid every time someone just looks at your listing. It seems they never tire of looking for ways to hurt sellers.

Date of experience: January 16, 2024