Carousell

Carousell customer service is not professional, cold and pretentious. I am still grateful since the platform started. But the customer service and management lack integrity and prfessionism. *Carousell may contact me to verify

Admin ignores practically every violation users violate, targets minority outsiders, scammers heaven, really. Very singapore site, a lot like how singapore functions, happy on the outside rotten on the inside.

I spent tons of money of caerousell for their coins before and 5 times already theyll remove my listing or suspend my account for minor actions that they wont do the same to other users as well everytiem after i spent money of their platform
BS support will purposely delay ur case with no form of contact and support staff will even block you from contacting them
Police report has been filed BEWARE

On the first day of use, posted 5 books, and my account suddenly got suspended. Spent more than 1 week and the problem did not resolve. Ended up account being terminated without providing a valid reason. Live chat with people named CoCo, Sky, Faith - without a true identity. Emails received were all robotic auto-replies, totally uncommunicable. DO NOT USE THIS PLATFORM!

Carousel will, up to their absolute discretion suspend your account for 1 month if their moderators felt it was necessary, for example, if you had mistakenly listed a banned item, eg medicines. It is like capital punishment for an innocent crime.

Carousel is also a haven for scammers and the Ministry of Home Affairs of Singapore has sent warnings of more than one thousand complaints received of people being scammed at Carousel. Carousel is pro scammers rather than pro decent sellers.

Horrible service. I bought an item with "Carousell Certified/Guarantee." I reached out to them and they haven't replied in 15 days. When I try to chat, it doesn't even get me to an actual person. It keeps looping to the stupid ChatBot. I shouldn't have purchased the warranty from Carousell. It is horrible dealing with them. One time they reply saying that, "they are sorry for the delayed response!"

Crappy platform that blatantly allows scammers and lots of illegal sellers peddling their replicas openly. Just a bunch of hypocrites running the show.

Site has no seller protection. So if a buyer wants to take you down either because a) they're being an $#*!, or b) wants to take you down for less business competition or rivals, they can easily do so by just spreading lies all over the website by spamming everyone and everywhere to tell that your product is fake, or all stuff you sell are defective and some other things, just because something is making them angry.

A few false reports is enough to get your account restricted.

Irresponsive "support", low quality website = recipe for self destruction. Carousell is not responding to support messages. They don't seem to care whether they go bust. Is this perhaps an Asian business attitude that I wasn't aware of?

Charged a fee for "security" in purchase and then release the money to the buyer even before the purchase reaches. Worst of all, upon discovery of a fake item, I reported and was told that they have already released the payment and cannot do anything except to ask the Seller to respond to me. Will the seller do so when the intention to deceive was apparent? Sigh…

Many people write terrible things, taking advantage of the fact that it is a private chat.
Copy in private chat　
"$280買隻假既都唔夠啦，去女人街睇下有無吧，thank you"

I'm not saying who, but it's sad that this is coming from a popular seller with over 1000 followers

This is a scam company. I lost 53,580 in this carousell e commerce website please dont trust this company who are seeing this review, i challenge this company ceo in india, if you are born in your mothers womb come and face me, in mysore city bus stand. Come and give me a review that u had come i will $#*! you,if uyou would not come then you are born for 10 fathers for your mother then 11 father who will $#*! your mother

I am one of the first carouseller since its launch. Initially was ok. But eventually so many chinese scammers flooded into platform. So many counterfeit products so many issues. When I report counterfeit Carousell penalized me. For example When i was selling legit made in Germany product my items being removed another person selling the chinese knock off he get to stay even thou many people complained about him. Also harrasment and extortion is rampant as carousell helps criminals

It's the best alternative for Facebook's Marketplace, much more central focus on selling products like items,lots,cars and even renting and other kinds of services that the website provides. I mainly focuses on posting and selling items, i have sold items there for a year now and it's a great way to expand and not limiting to one area unlike other selling platforms. Here, it can reach from any places in the philippines providing hit searches for people far away. It also keep your post until you take them down unlike Facebook's Marketplace that it has a limit to repost the items. Here, you don't need to repost the items and will be posted until you marked the item as sold or reserved if it's pending to be sold.

You can also customize your profile or your personal store and have an option to expand hit searches by paying a little fee for "bumping" your post so that it could show up more often if the user/buyer interests in their searches. Overall, i have a great experience using the website on selling items.

Full story is in the picture. Short of getting a return and refund, I asked Carousell support to just remove my positive feedback to seller. They say yes, but did nothing. I asked them a second time. Nothing. I searched the web for a way to remove it, or at the very least to change it. Someone claims it can be done and shows screenshots of the process. But when I do it, the app looks different. Perhaps Carousell changed it? Seller even changed his profile picture and name. He was using his name earlier. Now he goes by "paris.co". I'm sure it won't be long before he changes again.
This is what I posted on Carousell in light of what happened - https://tinyurl.com/2p8nwszs
Update: And look what happened? Carousell removed that article as well. This is the second time. I believe it was the seller who reported me. The guilty one using Carousell as a shield.

The online chat support sucks absolutely and they don't even dare to pick up a call and speak to their account holders... i will never recommend this app to anyone unless they bother to change and improve the system... that is when the entire management team is young and inexperienced to customer service... hire someone with customer service experience and NOT just technically savvy...

Very happy and satisfied with my private Viewing.
Love how the bags are placed in the showroom, showroom staff is also very knowledgeable and patient with me even though I was just browsing.
Superb service Excellence products
Thanks for accommodating with me as well

You can find whatever you want or need easily. Easy to communicate with the interested buyers. I would recommend this app for both buyers and sellers.

Friendly service from seller. He is so young but nice person. Able to negotiate well. So whole transaction went well.

I've been doing online sales part-time Since 2010.

Worse buyers were available. Lots of Cheapskate, asking stupid questions, asking for a discount and not turning up and don't want the item after asking questions. Most of the time asking a question is listed on your description.

Poor Customer Service. Keep removing seller post/ban user ID without the true reason. Keep telling the seller an invalid reason. We go through our post again and again and is still be removed. Don't know what to do.

Made a purchase with seller (irugs) but the product was nothing like what was advertised or shown - overpriced for such an inferior quality with trimmings and material that was not as promised. Seller refused to allow me to return even though he/she was unable to refute why the product I received was not what was advertised (note that I'm not some cheapskate expecting the product to be complimentary. I am willing to pay for the return; I just want this lousy rug gone and my hard earned money back). I sent unequivocal evidence of the side by side comparison of the actual product I received vs what was advertised, but now carousell support is saying the seller has also provided evidence and my report is 'invalid', thus dismissing all the photo evidence that I provided that clearly shows that I was scammed.

Part of the reason why carousell aids scammers is also because of their silly review policy, which only allows reviews to be posted within 14 days. The seller precisely exploited this loophole and only sends out the lousy rugs after 14 days, and now I can't get my refund and I can't even leave an honest review about what I think about the product quality. You need to look more closely to see that most of the reviews are about how 'friendly' the seller is, but who cares about hypocritical service if the product is crap. I was only deceived into buying as I thought the seller is trustworthy based on the many '5 star' reviews, and I pointed this loophole to the support team and they conveniently did not address it as well. As a active carousell buyer and seller, I am super disappointed and disgusted at carousell's response!

Thank you so much you helped both buyer and seller. Very convenient easy to access most are reliable client and seller..

I just received an email from the support team, if they can even be called that that I was harassing other users on carousell. All because a seller offered me a $3 discount in the late evening if I drove across the country to his house before the day was done, so naturally I called him crazy because why on earth would I drive across Singapore to save $3 and waste more on gasoline?

Harassing? Really? My Carousell account, tsuikyit has over 50 5 star reviews for a reason. I didn't get to this point by being toxic and abusive on the site.

It's unbelievable how many nutcases are on Carousell and even more how the support team treats those who boost listings like royalty and those like me who are strictly free users, like scum of the earth.

If anything, all it takes is for a new competitor to come into town before Carousell wakes up and makes serious changes. With how they're running the show it's obvious that money is their main focus, rather than giving second hand items a new life.

Search up anything and you'll be bombarded with ads instead of what you're looking for.
And trust me, with how I'm being treated as a user and their support being is hit or miss, I'm making the transition to just cough up more money and buy my things brand new elsewhere.

I'm not going to support an online marketplace with behaviour that clearly pressures people to boost listings if they want to be given special treatment.

Again, look up my Carousell profile by the name of tsuikyit if you're doubtful of what I claim. Drop me a message on one of my listings if you're curious in any way and I'll be more than happy to talk. It's just so frustrating that a company has the gall to stealthily have a system in place where free users have to abide by the rules, and those who pay up for Carousell Coins (which expire, by the way!) can do anything without any consequences.