Carousell

I have been selling on Carousell for at least 7 years, with 500+ positive reviews.

Even though Carousell is just a platform for buyers and sellers, hence the experience gotten from there from transactions depend on the users themselves.

BUT Carousell customer service is atrocious. Every time you contact them for help regarding a transaction or a user's behaviour, they copy-paste a default response that says their platform has no control over transaction experience, to just post a review etc. Or if you told them a user just left a terrible review for no reason whatsoever, that copy-paste default answer is the response.

Too many times the buyer themselves are scammers, buying your authentic item which they check on the spot, or you offer to go boutique with them to verify authenticity but they refuse, then leave the place. And then contact you days later to claim you sold a fake item.

These buyers most likely swapped out your authentic item for a fake, then demand refund for the fake, hence leaving them with the authentic item, PLUS your money. If you refuse to refund cos they checked long enough on the spot, or refuse to go boutique with you to verify authenticity, the buyer just leaves you bad review, or worst, make a police report over nonsense. What Carousell does? Default copy-paste answer. "Reviews are there to maintain integrity of platform" but the buyer themselves are cheating you!

My account is now restricted because of such a buyer, my years of building rep is gone because of that. Still waiting for Carousell response since a week ago. Submitted proof and all.

Those using this platform, don't get your hopes too high. It's basically you protecting yourself.

NOT JUST THE CUST SVC NEVER BOTHER (ONCE ONCE REPLY) BUT ONCE THEY TOTALLY CANT ANSWER MY TRUE FACTS THEY WILL KEEP MUM & IGNORE. I AM NOT GOING TO KEE QUIET ABIT MY ISSUE AS I HAVE NOT BREACH ANY LAWS FOR THEM TO HIDE ONE OF MY CHILDEN MASK LISTING. STUPID REASON THEY GAVE COZ GOT COMPLAINT FR OTHR SORE LOSER CAROUSELLER THAT I NEVER PUT A PRICE TAG! IT SHOWS TEAM CAROUSELL ALSO SORE LOSER AS SOME OF THE CAROUSELLER. I EVEN SCREENSHOT & POINT EVIDENCE THAT SOME CAROUSELER ALSO BREACH. IM NOT THE ONLY ONE NOT PUTTING PRICE!

Made a purchase with seller (irugs) but the product was nothing like what was advertised or shown - overpriced for such an inferior quality with trimmings and material that was not as promised. Seller refused to allow me to return even though he/she was unable to refute why the product I received was not what was advertised (note that I'm not some cheapskate expecting the product to be complimentary. I am willing to pay for the return; I just want this lousy rug gone and my hard earned money back). I sent unequivocal evidence of the side by side comparison of the actual product I received vs what was advertised, but now carousell support is saying the seller has also provided evidence and my report is 'invalid', thus dismissing all the photo evidence that I provided that clearly shows that I was scammed.

Part of the reason why carousell aids scammers is also because of their silly review policy, which only allows reviews to be posted within 14 days. The seller precisely exploited this loophole and only sends out the lousy rugs after 14 days, and now I can't get my refund and I can't even leave an honest review about what I think about the product quality. You need to look more closely to see that most of the reviews are about how 'friendly' the seller is, but who cares about hypocritical service if the product is crap. I was only deceived into buying as I thought the seller is trustworthy based on the many '5 star' reviews, and I pointed this loophole to the support team and they conveniently did not address it as well. As a active carousell buyer and seller, I am super disappointed and disgusted at carousell's response!

Got scammed in Australia buying a phone on site, other 4 sellers and buyers also got scammed by the same person. We got together and report to the police and carousell. Carousell took forever to reply and each and every time is the same"WE TAKE YOUR MATTER SERIOUSLY', WE ARE SORRY TO HEAR', WE ARE LOOKING INTO IT' and 'REPORT TO THE POLICE'. I told them i reported to the police, but as this happened on carousell what kind protection or compensation will they offer. Well, the answer is NOTHING!.

As i got scammed and became more experience in judging a genuine seller or scammer. I reported many suspected seller whom tried to scam me but CAROUSELL DIDN'T DO ANY THING for a long time. As i followed the seller for another 2 weeks or so i noticed the seller account had been suspended. This proved that i was right, but carousell reluctant to suspend someone because they are toooooo concern about losing on seller or buyers. 'dorothy t' is right this site is full of scammers and carousell don't care, they only care about their pay day. If you are buying some thing valueable, don't buy from here. If anyone need to verify my story, i can give you some seller/buyer's details to contact.

Beware of this sissy Bapok Thomas Toh Tong Nam! The shemale has changed nickname on Carousell to seduce more straight guys!

She is known as UZMYDID now!

The shameless Kuniang is now selling her cables for $10:
ATZ 1m HDMI v2.1 Ultra High Speed Cable for S$10

This sissy bapok is luring the people to her Keat Hong Mirage den to perform all kinds of unthinkable things on them!

Beware of bapok Thomas Didymuz Toh Tong Nam, now known as Uzmydid!

The part where her $#*! used to be is oozing all kinds of fluid due to STD!

Bad anniversary rewards, give us more primogems or else we will stop at nothing genshin impact mihoyo

I hate having to even give a single star to this piece of $#*! website pretending to be an e-commerce site. There should be a zero or negative star rating!

This was my email response to a so called "Warning" email from the stupid Carousell Singapore team and their support! The idiotic Carousell support will just send warnings even though their buyers are full of $#*! & super $#*!ed. $#*!ed buyers who don't know how to use the Carousell system and does not even know how to "Make an Offer". Yet low ball at ridiculous prices (1/3 the listed price you know?!?!). Yet Carousell does not even bother to educate their $#*!ed buyers on how to use the system.
All it takes is for them to FORCE users to read nagging messages to make an offer if they want to send a 2nd or 3rd message. Instead, they let these $#*!ed buyers keep sending us sellers $#*!ed messages to harrass us - & bring down our responsiveness ratings if we ignore $#*!s who don't deserve any replies.

The email is self-explanatory!

---------Copied here----------
"You should check the user who complained against me! He kept harassing me with messages even when I ignored him! I DID NOT USE any " harassments, threats, vulgar language and offensive remarks" at all. He low balled with a price LESS THAN ONE-THIRD my listing price. But then he started to harrass me by MESSAGING ME REPEATEDLY calling me "TERRRIBLE" etc.

If they keep sending me harrasing messages even when I ignore them, then my account will be flagged as "Unresponsive" then who suffers? Its me who suffers!

You should send a warning to him instead for ABUSING me by calling me terrible etc. when all I did was ignore him!

I will post on the forums the screenshots until Carousell gives me a satisfactory answer.

這個平台的唯一優點是能夠把交易的程序減至最少——出價，約時間交收，一手交錢一手交貨，搞掂。但是平台本身和用戶群(user base)存在很多令人髮指的問題。
首先，是經常遇到失約、食言、無良、只讀不回的用戶，大大降低使用體驗，浪費大量時間金錢。
接著，就是平台不積極處理有關以上行為的舉報。在大部分情況下，得不到理想的解決方法。
除此以外，最迷惑的事情是，同一款的物件，平台允許其他用戶出售，往往把我的刪除。
還有，平台對我這些誠實用戶有聞必錄、不容置辯，對付費、濫用用戶視而不見、聽而不聞。
如果你是商業用戶，絕對不建議這種自以為是、一手遮天、壟斷市場的交易平台。