Carousell

I long time in Carousel and have hundreds reviews. In my last list Rolex, buyer pays buy Carousell protection. Make deal, press the Order complete. I had email my balance now 4,888 but! Money was pending. I try to text carousell support team all day! Everybody says same Be passion! 1-3 days money will be on your balance. Today day 4 nothing is change! Nobody email me explaining what happened with my money! I will go make police report on Carousell PTE LTD because it is stilling.

Carousel will, up to their absolute discretion suspend your account for 1 month if their moderators felt it was necessary, for example, if you had mistakenly listed a banned item, eg medicines. It is like capital punishment for an innocent crime.

Carousel is also a haven for scammers and the Ministry of Home Affairs of Singapore has sent warnings of more than one thousand complaints received of people being scammed at Carousel. Carousel is pro scammers rather than pro decent sellers.

Admin ignores practically every violation users violate, targets minority outsiders, scammers heaven, really. Very singapore site, a lot like how singapore functions, happy on the outside rotten on the inside.

The online chat support sucks absolutely and they don't even dare to pick up a call and speak to their account holders... i will never recommend this app to anyone unless they bother to change and improve the system... that is when the entire management team is young and inexperienced to customer service... hire someone with customer service experience and NOT just technically savvy...

Full story is in the picture. Short of getting a return and refund, I asked Carousell support to just remove my positive feedback to seller. They say yes, but did nothing. I asked them a second time. Nothing. I searched the web for a way to remove it, or at the very least to change it. Someone claims it can be done and shows screenshots of the process. But when I do it, the app looks different. Perhaps Carousell changed it? Seller even changed his profile picture and name. He was using his name earlier. Now he goes by "paris.co". I'm sure it won't be long before he changes again.
This is what I posted on Carousell in light of what happened - https://tinyurl.com/2p8nwszs
Update: And look what happened? Carousell removed that article as well. This is the second time. I believe it was the seller who reported me. The guilty one using Carousell as a shield.

Horrible service. I bought an item with "Carousell Certified/Guarantee." I reached out to them and they haven't replied in 15 days. When I try to chat, it doesn't even get me to an actual person. It keeps looping to the stupid ChatBot. I shouldn't have purchased the warranty from Carousell. It is horrible dealing with them. One time they reply saying that, "they are sorry for the delayed response!"

This app sucks bigtime! I super swear! Worst customer service ever! They would just terminate your account just like that.

My email to carousell f*ckn customer service.

***You did not answer why a boxer is prohibited in selling? You guys are just basing your action from a report from users which is ridiculous and unfair. You are biased and that kind of company should not exist.

I am pretty sure that someone has reported my listing because of the item description. You are violating your users right to sell. Just because the seller (myself) is witty in my post meaning I post malicious items. Please dont act like you are an important selling platform because you definitely guys are not!

Irresponsive "support", low quality website = recipe for self destruction. Carousell is not responding to support messages. They don't seem to care whether they go bust. Is this perhaps an Asian business attitude that I wasn't aware of?

Carousell customer service is not professional, cold and pretentious. I am still grateful since the platform started. But the customer service and management lack integrity and prfessionism. *Carousell may contact me to verify

This is a scam company. I lost 53,580 in this carousell e commerce website please dont trust this company who are seeing this review, i challenge this company ceo in india, if you are born in your mothers womb come and face me, in mysore city bus stand. Come and give me a review that u had come i will $#*! you,if uyou would not come then you are born for 10 fathers for your mother then 11 father who will $#*! your mother

On the first day of use, posted 5 books, and my account suddenly got suspended. Spent more than 1 week and the problem did not resolve. Ended up account being terminated without providing a valid reason. Live chat with people named CoCo, Sky, Faith - without a true identity. Emails received were all robotic auto-replies, totally uncommunicable. DO NOT USE THIS PLATFORM!

Crappy platform that blatantly allows scammers and lots of illegal sellers peddling their replicas openly. Just a bunch of hypocrites running the show.

Used to be great in the beginning. But it somehow filters sellers. So despite outstanding rating and great items and high activity. My account never ends up in any promotions that my account qualifies for. I contacted them and they just said that it was an arbitrary human managed selection. I. e. Top sellers sale may be full of people with barely any and bad reviews. Lately I noticed my items don't even get the views at all. Some for weeks. When before I would have hundreds of views within the first day. And after upgrade my account lost functionality and access to groups (from mobile and computer browser).
Customer service takes several days to reply. Once took a week. For each reply.
Unless they fix it, it is doomed :(( (

I used carousell quite often but not anymore, especially after my recent experience with them. I bought a cake from one of their sellers. Made full payment and an offer on the app at least 3 days before. Seller was mostly non-responsive, even though she was online, did not even provide collection details on actual day until i texted her quite a few times. She cancelled on the actual day when i was already on my way down. Reached out to Carousell support, the CS team informed me that all they can do is issue a warning. Reached out to their CEO Lucas and Sui Rui but they seem to agree with such behavior and policy.

Bad policies with the worst rating system that doesn't make sense
With so many seed funding, it's amazing how bad their product and customer service team is.

They are purely existing because they are pretty much of a monopoly, and Facebook marketplace isn't cutting it as well.

Can't wait for their downfall

Account deactivated due to suspicious fraud activity when i have been a regular seller for > 5 years?
Some of my buyers have already paid up and we're in the midst of arranging a meet up location and my account just got deactivated out of the blue, if police reports were to be made against me it's all down to Carousell's poor handling of this case, unlike these idiots who work at Carousell I have always uphold my own values and not scam my customers by having sold items in the buyers hands. I don't know how they're getting new seed investments with such unpleasant experience and I sincerely hope the 3 founders of this $#*!ty company go to hell.