Eunice K.

Made a purchase with seller (irugs) but the product was nothing like what was advertised or shown - overpriced for such an inferior quality with trimmings and material that was not as promised. Seller refused to allow me to return even though he/she was unable to refute why the product I received was not what was advertised (note that I'm not some cheapskate expecting the product to be complimentary. I am willing to pay for the return; I just want this lousy rug gone and my hard earned money back). I sent unequivocal evidence of the side by side comparison of the actual product I received vs what was advertised, but now carousell support is saying the seller has also provided evidence and my report is 'invalid', thus dismissing all the photo evidence that I provided that clearly shows that I was scammed.

Part of the reason why carousell aids scammers is also because of their silly review policy, which only allows reviews to be posted within 14 days. The seller precisely exploited this loophole and only sends out the lousy rugs after 14 days, and now I can't get my refund and I can't even leave an honest review about what I think about the product quality. You need to look more closely to see that most of the reviews are about how 'friendly' the seller is, but who cares about hypocritical service if the product is crap. I was only deceived into buying as I thought the seller is trustworthy based on the many '5 star' reviews, and I pointed this loophole to the support team and they conveniently did not address it as well. As a active carousell buyer and seller, I am super disappointed and disgusted at carousell's response!