Premium Poly Patios

We placed an order for a bar set and chairs in Late April. With a shipment date of May. When that scheduled delivery date arrived, we received notification that it would be delayed until Mid June. We were slightly annoyed as we live in the Northeast and the summers are short but we realized there was nothing we could do at this point. June came and went and we did not receive our set until late July. When it finally arrived, my husband noticed upon assembling the chairs that 2 or the 4 were table chairs, not bar height. We contacted Premium Patios and they sent us at a new set (another 2 weeks), and we were told we had to disassemble the incorrect ones and ship back.
We finally have a full set for the last week or summer. Totally unacceptable.
Unless you want constant aggravation and awful customer service, stay away from this place!
Final Notes: After I posted this I was contacted by the company and they did offer financial compensation. However, when it came time to credit out card, they failed to do so and also ignored all attempts to contact them.
Please do not use this company!

Please think twice before ordering from this company. I have been trying to get in touch with someone to find out about my order that was placed on June 2nd. I still have not received my order it is now Sept. 12 & I can't get in touch with anyone to find out... they charged my account $642 back in June, immediately took payment for it but never sent my merchandise. I have emailed them more times than I can count & no one responds... Can't call customer service because they are not taking calls (I get a recording saying customer service is not taking calls at this time). So I got ripped off for $600... Save yourself the aggravation & find another company to deal with... I strongly recommend not dealing with them at all...

I ordered product almost 3 weeks ago (1/4/20) and no updates received from the company. I've called and left voice messages for the Order Team, sent chat messages for Customer Specialists (no one logs into the chat sessions), and I've called at different times throughout the day and week - routed to voice mail...
When I checked my order status online, it indicated it's in production... how long does production actually take? It would be nice to hear something vs. nothing! They have the money but it's up to me to chase them down and it's frustrating, to say the least... I hate being a PIA, unfortunately, that's the only recourse left to me. Yeah like that's Customer Service... When something is BROKE it NEEDS TO BE FIXED...

I placed an order on June 1, and was given a three week delivery date, my credit card was immediately charged. It's August and I still haven't received the order. You can chat if you want to place an order. But if you want to make an inquiry about an existing order, well you're out of luck. You cannot talk to a person and email goes unanswered. They have a Covid excuse on their website and they updated their shipping time for the item I ordered to 6 - 8 business days. This is B. S. unless they work 1 day a month! I just want my Visa account credited.

Nobody at this company answers the phone or responds to emails. I placed an order in March of 2021. I STILL DO NOT HAVE IT. I have been charged on my credit card yet still no product. I can't get a hold of anyone at this company. STOP USING THE COVID AS AN EXCUSE. Get the shot and get to work. I am reporting this charge to my credit card company as fraud and reporting you to the better business bureau if I do not get a solid date in 24 hours. This is ridiculous.

In February 3,2021 I spent $5000 with Poly Lumber & Furniture. Received confirmation of the order with an Estimated Delivery March 31-April 12. Today is the 8th and I have tried to call, not taking calls, I have sent e-mails and no response‼ I am worried about this order and contacting credit card company today.

Great product but title says it all. Had to beg for updates. Got snippy replies to be patient during COVID. Never did receive what we ordered after 6 months and decided to settle rather than wait another 6 months. Buy polywood furniture somewhere else.

In mid-Jul 2020, we ordered a custom cushion for a Polywood chaise. We checked a few times over the following months after that, and it was explained that they were running behind and it would ship at some point. Since it's been 4 months, this week after again checking with them (since they last said it would ship in mid-Oct), they advised that "Your account is showing that you were never charged and that our cushion department was not able to fulfil your order, so they canceled it. Therefore, there is no order that will be shipped out. We are very sorry for this!" That was the explanation - we have no idea if the "cushion dept" went out of business, closed for the season, nothing.

I received a shipping notice that my ordered swings would be delivered. One arrived two weeks ago but still no sign of other ones. The company website shows them shipped. FedEx says they can't help, I need to call Premium Poly. They aren't answering the phones and my many e-mails aren't being answered either. The auto return e-mails says they will respond in 3-4 business days - not true. It has been 13 days and still no swings, e-mails or calls back. Where are my swings? I have pushed every button on their phone tree and get no person and no return phone calls. SOOOO frustrated. Once I ever get this resolved, I won't recommend them to anyone.

BUYERS BEWARE. While I can understand some delay in shipping items given current circumstances, I was quoted an estimate of 7-12 days from a representative of the company when placing my order. That timeframe came and went. Phone lines have been disabled and any email correspondence takes multiple attempts and days to get a reply. When I finally got a reply, I was told my items would ship within the week (they didn't). I recently got an update that my items are now backordered and won't be shipped for another 4-6 weeks. Complaints left in the comment section on their Facebook page were deleted TWICE. I will not be buying from this company again and have requested a cancellation of my order.