This is some of the WORST customer service I have ever experienced. I have tried to have patience given the pandemic, but when you turn off your phone lines, tell everyone to email you but then are COMPLETELY unresponsive, publicly sharing this TERRIBLE customer service experience seems to be the last hope of getting some kind of resolution to my experience. I have sent probably 20 emails to the company without response. Below is the last one I sent, which also explains why this has been such a miserable company to try to work with. (As a note, I have done lots of online shopping during the pandemic and other companies that were also overwhelmed were at least able to be reasonably responsive. And while I recognize this issue is small in the big scheme of our world right now, I am currently out $500 and have no idea how to recoup this.)

Here is the most recent email I sent to the company:

I am at my wit's end; I do not know what to do here. If you look back through communications associated with this order - both via this helpdesk email and on the chat function on the website - you will see that I tried to cancel this order on August 9th via email (since there was no way to call). I received no response, so I sent a follow up email on August 17th. No response. On September 28th, I received an email apologizing for the delay in shipment. I responded right away and again said I wanted to cancel the order. Someone replied to say they had requested cancellation. What they did NOT say was that on that same day, the order was shipped and my credit card was charged. On October 10th, the chairs I had cancelled two months earlier were dropped on my porch by Fed Ex. I immediately reached out to this Help Desk. I heard NO response. So then I sent several emails to the chat function (which always says it is busy) on the website. I again heard NO response. However, Fed Ex came back and took the chairs, saying they had been "sent to pick them up". I have reached out SEVERAL more times via the contact page on the website (since this customer service function was unresponsive), but as it stands, this is the situation:

2.5 MONTHS AFTER I REACHED OUT TO CANCEL AN ORDER, THE ORDER WAS DELIVERED AND I WAS CHARGED $518 FOR THE ORDER. THE ORDER WAS THEN TAKEN AWAY BUT I HAVE NOT HAD ANY REFUND. AND THROUGH ALL OF THIS, OVER THE COURSE OF 2.5 MONTHS, I HAVE HAD ONE EMAIL COMMUNICATION, WHICH WAS INCOMPLETE AT BEST.

You do not have operating phone lines. You do not respond to messages on any of the platforms you tell customers to use. I literally do not know what to do.