Premium Poly Patios

This was a horrible mistake to use this company. I paid $1595. 00 6 weeks ago to get an order of Patio furniture. The took my money and charged my credit card and disappeared off the face of the earth. Their phone doesn't answer and an their address no longer gets email. I am so angry that I am investigating any chance at criminal charges. I reported them to MasterCard and they are investigating. This stress is unnecessary at this time with everything going on.

Wanted to buy American made so I picked this company and chairs and side table for outside made in USA. The furniture is well made and amazingly sturdy. No problem putting it together - I am 64 yo F and not particularly handy. But I had an issue with a table I ordered not showing up despite the email saying both of my chairs and the table had been shipped. No phone customer service. Took 1 week for a response by email. The rep had a snotty tone to her email. Then notified the chairs and table are different companies. OK with that. Got the table after 5 weeks wait and there was an issue with the table not having the legs fit right to assemble properly. Left a message with pp's, still waiting. Called Berlin Gardens and they are amazingly responsive. Fixing my issue right away. Guess what? Still waiting to hear from Premium Polys. Order from someone else next time.

The first set took 3 and a half months to get after ordered and we love the stuff. Very expensive. So, we ordered more...
Waited 2 months for several thousands of dollars worth of patio furniture- then finally got them un-assembled with no screws to put together, I contacted them to send screws and received and email saying they would send them - a month later - no screws. Thousands of dollars sitting on the ground un -assembled... Called again and we'll see if we get screws this time or not...

We ordered the Lakewood round table and 4 chairs. When the shipment arrived, the table legs and hardware were missing. It has now been over 2 months and we are still waiting for replacement parts to be shipped. The company is not answering their phones but directing everything to their email. We did receive an email back that we would be notified when the legs ship, but since then we've heard nothing. We also never received any notification when the first round of shipments happened, so we had no idea when to expect things. At this point I'm not sure how much longer we will wait until we file a complaint with the BBB.

Premium Poly Patios is to provide an excellent shopping experience from start to finish. We have been furnishing resorts, nursing homes, college campuses', public parks, patios, decks, backyards and pool-sides with the finest in recycled poly lumber furniture since 1998. We have a fabulous selection of the highest quality poly wood that the outdoor patio furniture industry has to offer. We invite you to stroll through our store and see for yourself the wide selection of Poly-Wood Adirondack Chairs, Rockers, Benches and Settees not to mention our Poly Lumber Dining Tables, Bistro Tables, Poly-wood Chaise Lounges, Bar and Bistro Chairs and so much more. If all that information still leaves you with questions feel free to call our office and one of our knowledgeable poly wood product specialists will be able to help you select just the right outdoor recycled plastic furniture to accent your outdoor environment.

We received a confirmation of ordering a small table. When we saw that it would take14 to 16 weeks, We called and cancelled. We were told a refund would take about 7 days. It didn't. Covid has struck not only individuals but also whole companies; affecting production and their employees. We were angry at first, but after talking to Thomas he explained the "COVID" effect.
Finally Thomas called us and reviewed our issue. He was very cordial & expressed his wanting to rectify the problem. It seems that the credit was delayed between the bank and credit card company. Thomas, we thank you! 5 star rating for Thomas correcting and following up... good customer service.

Although I was happy with my purchase from this company, I did not leave a review for them and the nonsense about best prices and selection and lead time written below did not come from me. This is total BS and should never happen.

Best prices and selection. Not bad on the lead time either.? I DID NOT WRITE THIS!

Purchased porch swing and upgraded mounting hardware. Took almost 3 months to get. Hardware wasn't included in box. Got a swing, can't use it. Emailed multiple times because phone service is non-existent. I keep getting help ticket emails back. They focus on sales but obviously have problems with fulfilling basic business duties: customer service order fulfillment. Not sure how they can survive on this. They are not giving me any reason to give them kudos.

It takes them FOREVER to ship and any information on that is buried in fine print. Dealing with customer "support" was a lesson in rudeness and snark. Who needs this? Not me. Not you. Based on their level of "customer support," I'm guessing they hired people from United Airlines. There are plenty of other places to get the same furniture. Wayfair for example. Here's an idea. If you are a Premium Poly Exec, try placing an order and contacting your support dept and tell us what you think. Or maybe you don't care and are the root of the problem?