I ordered product almost 3 weeks ago (1/4/20) and no updates received from the company. I've called and left voice messages for the Order Team, sent chat messages for Customer Specialists (no one logs into the chat sessions), and I've called at different times throughout the day and week - routed to voice mail...
When I checked my order status online, it indicated it's in production... how long does production actually take? It would be nice to hear something vs. nothing! They have the money but it's up to me to chase them down and it's frustrating, to say the least... I hate being a PIA, unfortunately, that's the only recourse left to me. Yeah like that's Customer Service... When something is BROKE it NEEDS TO BE FIXED...