Planet Express

Customer service is both arrogant/ignorant and will never take acountability for their inept failures.

I had a purchase shipped to their warehouse in a package that was significantly larger than the items inside. Since planet express bases their already ridiculously exorbitant shipping rates (which increase several times a year) partially on the dimensions of the package, it was only prudent to have it repackaged in smaller packaging for a nominal fee and save on the reshipment price. After submitting a request to have the service done and receiving an email confirming the service was complete with the new dimensions being smaller, I went to reship the new package only to find that there was absolutely zero change in shipping cost! WTF? I then submitted an error request which was followed by nothing but illogical mouth breathing excuses based on nothing but assumptions and ultimately their refusal to do anything about it despite their obvious failure to adequately fulfill the purpose of my request. So they charged my account for an absolutely useless service of no value and still want money for it. Sheer incompetence and greed.

They have also implemented anti-consumer practices like disconnecting their phone support. So you now have to exclusively contact them by email regarding problems and when you send a query that questions their morals or integrity, they choose to hide like cowards and ignore you. What a disgraceful pathetic company.

Stay away if you would rather save yourself headaches and not flush your money down the toilet supporting their scams and trashy behavior.

Product arrived broken and Planet Express ignored my many requests for updates for the insurance claim I put in. Disappointing because I know they're ignoring me as I have received email correspondence from them previously without any issues.

It's a shame as it could be a great service, as long as your products don't arrive broken.

Date of experience: 15 February 2023

I cannot recommend Planet Express highly enough. I have been using this shipping service for a few years now and they have been reliable, trustworthy, fast and cost effective. I use them to ship consolidated packages for me purchased in the USA.

When I have needed customer service assistance they have been extremely helpful and sorted out the issues identified. I'm sad that they no longer use DHL Express for international deliveries because at my end of things I find DHL has vastly superior customer service than other courier services. Keep up the good work!

I paid for insurance for an item sent on 22 Sep 2023. Planet express will only open a claim after 30 working days. I opened a claim on 8 November and they have ignored most my except except this one which I received on 15 Jan 2024: "Hello,

The claim opened on package BI is currently still pending. Unfortunately this courier has slow processing times and takes time before concluding their investigation and providing compensation. We will send a communication for the status of this claim. Will respond back to you as soon as more information is provided. " I am happy to share and forward all correspondence but I have not received an item shipped over 4 months ago, paid insurance and they couldn't care less.

They lost my package and refused to pay the insurance not only that they didnt even give me my shipping money back 70+ usd another time i had nicotine juice shipped their to come to australia which is completely legal as nicotine juice can only legally be bought from overseas and i have a prescription for it. They said they cant send it because it was a "medicine" over 300 dollars worth of nicotine juice mind you i asked them to return to sender so i could get a refund and they refused claiming its a medicine and illegal which i know for a fact its not illegal to ship nicotine from us to us they likely kept it for themselves or put it on their dodgy auction site

The company is a scam. I tried shipping with them twice, both times the package was returned back to the company and not shipped. Short story long, don't waste your money and items with them. If you want the same service, throw away hundreds of dollars and take your package and throw it in the trash.

If you are looking for a forwarding company, it is recommended to pass this one and keep looking. Customer service sucks, can be insulting, argumentized and incompetent. This is an inefficient service, with unnecessary delays.in spite of premium prices.

I was asked to ship my macbook with aramex, they generated waybill but never physically handed over the shipment to aramex, when I filled the claim for lost package, they said aramex is reponsible for claim and delay is from there side, but in reality they never received the package. This happened on Feb 25, today is July 13, whenever I chat, one rude representative name Chan comes and talk very rudely.
Even I said many times, refund me or I will give bad reviews but Chan talked me very rudely and said do what you can do

The order was done through their shop-for-me service and mailed out using their planet express delivery servides. It was simply lost and I haven't been provided any info from courrier or something. The answer from planet express was simple "no insurance - no claim". They simply charge me for the good, for the shipment fees and I got nothing back except for "we apologize for incovenience". I assume this should be considered as a scam. I would never use the service again and would recommend anyone try to avoid going there at any circumstances.

They will steal from you and claim ignorance they are scammers just dig around the net a bit and you'll see plenty of bad reviews that haven't been buried.

They sent me two shipments from the US to Bosnia.
The first one contained a mouse, keyboard, and other small items. The second shipment contained a tablet.

There was a situation when they packed items in a much bigger box. I saw the pictures and contacted them about that. The customer support person thought that it was a box that I received and opened. He offered a one-month of subscription at Planet Express as compensation, which cost several dollars. I would have lost much more money If they did ship that box, so that was quite a scammy action from them.

Edit: Since then, I've shipped more packages with them. What's changed is that I'm using a different provider: MyUS. It's much cheaper (cost by weight) and better quality.

These people literally just use their warehouses to scam customers on eBay. They phish for users emails to send fake emails confirming payment from "eBay." Fortunately, I didn't fall for the scheme, however, it's clear from the address provided in the invoice that the intended location for my to send the high-priced item they "bought" were to their offices in Portland, OR. They had absolutely no intentions of paying for this item, hoping I would instead ship it to them, believing the fake confirmation from "eBay." This organization should be investigated thoroughly, as I am certainly not the first person they've tried to scam.

They kept one of my packages, the second one never arrived. And the third package has two big items mysteriously missing. Non-existent customer service. Horrible, expensive experience. Never again!

I ordered an iPhone 12 Pro Max refurbished from Apple for a gift as well as an iPhone 12 Pro. After destroying a corner of the package and unsuccessfully stealing my goods, they proceeded to remove the original packaging tape, steal the iPhone 12 Pro Max and put clear tape over top then send the package as if nothing happened. After submitting a claim, they're saying it will take 90 days for the carrier to process the claim (carrier has nothing to do with this situation). Live chatting with agent and they say that nothing happened to the package because the check in picture was good when they just stole the package after entering the picture in their system. Trying to come up with excuses why the package was OPENED and DESTROYED instead of taking responsibility for their thieving employees and issuing me a refund.

Ordered a package that arrived damaged, so I contacted them to sort it out. All I got was an automated decline as I had no insurance. I emailed back asking for at least an apology, the person responding just requoted the prior message. I then reached out to their webchat, only for them to act exactly the same. Absolutely no human element or claim of responsibility.

I can not be more regretful of having found this company. They have given me the worst customer support experience I have ever received. They are just not prepare to attent business' logistics needs. I'm afraid they are prepared to give storage and shipment services to final customers, but not for business. They do not know the rules and worst of all, do not follow instructions in a process that it's unknown for them. It's been a month full of worries because of them, emails with no answer, calls not attended. If you are a business looking for international shipment reseller services, have a deeper look at your search.

They are scammers, they are rude, they don't do their job, they don't apologize, and just keep scamming you for money because they got you hooked- your packages are with them so you'll do anything to get your stuff. I. e pay them as many times as they force you to. That did not work with me.
They failed to send me my package THREE times and had an audacity to ask me to pay for the FORTH time so they can "send" it again. I paid, I filed the customs forms and received nothing but emails from them every week that I have a package A, then package B, then package C. I immediately noticed that something is not right because I only sent them 1 package how am I receiving 3 packages?! Turns out it's the same one package that keeps getting kicked back and they want me to pay every time it "gets kicked back" (about $18 each time). Total scam. The company's sole reason for existence is to forward packages and they miserable failed at it. They extended no apology, did not offers any solutions to their own problem that they created for me, and, moreover, asked me that I either have to pay them to they will trash my package. Can you imagine the audacity? After 3 times that THEY failed to do their job I, the customer, have to be one paying them again to send or store my package?! I asked them to trash it. If I could give this joke of a business zero starts I really would. Stay away from them, there are so many other reliable companies that have integrity and manners.

A power generator ordered in the USA was to be delivered to Trinidad by Planetexpress. After the generator arrived at Planetexpress CA, I immediately ordered the shipment.
After a short time, I was informed that the shipping order had been canceled because the contents of the package were a battery that could only be shipped "ground only". Which is of course nonsense.
I checked with Honda (a manufacturer of identical generators) and FedEx (who were supposed to make the delivery) and was told that there are no transportation restrictions on power generators unless a battery is included.
There is no battery included. Planetexpress charged me for opening the package and checking the contents. This means that they knew there was no battery in the package. Nevertheless, they refused to forward the package, even after repeated interventions. Since Amazon refused to take the package back, I sent the generator to a friend in the US (ground delivery) who might be able to get a few dollars for it.
At first I thought it was a scam, as I thought it impossible that a generator could not be distinguished from a battery. Now it looks like there really isn't anyone at Planetexpress who knows the difference between a generator and a battery. How incompetent can you be?

Used their "shopforme" service and requested purchase of 2 items, deposited the money and received notification that purchases were made and they are waiting on the package... over 2 weeks go by without an update so i contact them only to be told "merchant has cancelled the order for discretionary and liability reasons",. Seriously what does this mean? And worse is they didnt bother to keep track and i only found this out because i had to email them! Poor customer service! Also instead of refunding to my credit card they refunded back to their online account so i need to use their services in porder to use MY money.