Planet Express

My wife and I were on holiday in the okanagan on the Hwy between osoyoos and Oliver when we were rear ended by a planet express transport truck at over 100kms per hour on July 27th, 2020. The driver; Sarvpreet Mann, was speeding and recklessly driving his tractor and trailer, he hit us so hard that my 2016 F150 was pushed into on coming traffic resulting in a head on collision that spun my truck 180 degrees at which time we were hit again by the tow behind trailer of the tractor/truck. As a result of this accident, my truck was totalled, my wife and I suffered extensive soft tissue injuries in our necks, shoulders, backs and ribs. I had to have surgery on 4 tears in my left shoulder rotator cuff and my bicep tendon. The accident closed the Hwy down for 3.5 hours and everyone involved, except the trucker and the young child he was travelling with had to go to two separate hospitals. I'm putting this review up because of the recklessness and disregard that this transport driver had when driving his partially unloaded rig on a small highway in the middle of summer with a substantial amount of traffic. Recovery is going ok, as I just had my final surgery 11 weeks ago and am now in the recovery stage. As an automotive mechanic, my shoulder is now only at 75% fully recovered and this man's actions have altered and changed my ability to work and do my job. My wife is employed by the Law Society of British Columbia and has permanent issues with her back, neck and shoulders as a result of his carelessness. I would attach pictures of the accident that shoe the devastation but this platform doesn't support attached photos. This truck driver changed both of our lives in a negative way and we were not in the new icbc "no fault" insurance process but received and are still receiving a hybrid version of it that quite frankly is unsatisfactory

I lost 5 motors and 1 battery from inside their warehouse! I complained and they said it must have been lost in transit even though the weight measurement of the box that arrived CLEARLY showed the motors were inside when it arrived in their warehouse!
I was told by management:
'I had the security team review security footage as well as records pulled up. Nothing pointing to the items being taken or lost in the warehouse is shown. I honestly do not think anyone is targeting your packages. I truly believe these items were lost in transit somewhere. Best regards, Zach S.'
I bought these products again this time 7 motors and 2 batteries and consolidated them in a packet with another 600$ worth of goods...
This time I made sure to get photos from the seller and before the packet was shipped to me!
TIS TIME THE WHOLE PACKET WAS "LOST" AS SOON AS IT ENTERED THE FEDEX WAREHOUSE MEMPHIS
I trusted them as they told me and now I will open claim everywhere there is the name Planet express and will not forget to open claim with Consumer Affairs, Better Busines Bureau and RippOff Report!
They of course tell me is not their fault because it did not happen inside their warehouse but think about it:
If these parts were people and one person went missing right after entering your business and the other person went missing after leaving your business, the Planetexpress would now be swarming with detectives and investigators asking questions from everyone! Every investigator worth his salt will tell you: any answers we expect to find will be inside Planet Express! The only reason the 2nd packet containing the same parts did not go missing inside their business the 2nd time is because I made sure I got photos from seller and photos from them before the packet was shipped so it is very obvious that there was no chance for someone to steal it from inside PLANET EXPRESS but rather find a way to involve someone from FEDEX as soon as it left your business and went inside the FEDEX warehouse!
Take what you want from this story but take something from it at least!

-SUMMARY: No accountability for the mistake they made, which caused me to lose my inventory and shipping freight money, all went down the drain. SHIPPERS BEWARE, do Not trust anything they said, even if they told you a product can be shipped, and turns out it's not the case, and your package got detained in customs, they will not take any responsibility for the misinformation. They will Not compensate you for the lost inventory Nor shipping money.
- DETAILS:
1) I've asked Planet Express specifically whether a product (beauty / oral care) can be shipped to Mexico before I shipped it, I even sent them a link on amazon, their staff said yes, so I sent it to them, supposed to arrive in Mexico within a week.
2) 2 weeks after, package not delivered, they said because of the delay in custom and asked me to wait.
3) 3 weeks after I sent out the package, I asked them again, they said that the package cannot go thru, because Mexico customs need a health license for the product, and now they cannot have the package returned to me, as Fedex has already informed the sender (Planet Express) 2 weeks ago about this, now it's passed the deadline of requesting the package to be returned to me. The package must be abandoned.
4) I've requested Planet Express to pay me back my inventory cost and shipping cost, they refused to do it. So I lost all my inventory money and the shipping money I've paid them, which is more than 200 USD.
- CONCLUSION: Planet Express is a company that will Not take any responsibility for the mistakes they've made. The mistake they've made could cost you to Lose your package and the shipping freight money you paid them. They don't care whether your shipment will arrive or not. If the package doesn't arrive safely, that's your problem, not theirs, they know you won't take this to a small claim court if the money you lost is just a couple hundred dollars. This is way too short sighted as a company. They made a mistake and you paid for the full price of their mistake. Based on my experience above, I Do Not trust this company. Zero Star.