I have had great experiences with Planet Express. I have been able to order items that did not otherwise deliver to France. The prices are low, the service is excellent.
Goods were purchased for me and arrived in perfect order. The team were friendly and helpful. Planet Express will be my one-stop place for US shopping.
About half the cost if I went directly to FedEx shipping to Germany. Shipping speed on FedEx service faster than what they listed. UI is pretty easy to use will most likely use them again.
For people outside US who need to buy items within US that don't ship outside, this is a nice option. Having to shop items and consolidate them before shipping to your country.
It simplifies me a lot my shipments make it seem very simple and from the comfort of my house I can definitely do everything a very reliable and very fast company above all
Fast and Friendly customer service support!
Thank you for your take care and prompt response.
I am very pleased with the level of service and will use your service again.
I always appreciate it because it always responds promptly.
However, the layout of the website has been changed compared to when I used it before and it was difficult to operate.
The items were dispatched without any damage and the tracking was pretty neat. The UI was pretty easy to navigate and the workflow is made simple and nice. Keep it up.
First purchase and very happy how planet express works.
It was fast, fine and easy.
First purchase and very happy how planet express works.
It was fast, fine and easy.
Do not buy anything from their Oregon warehouse, they have poor connectivity from their.
I requested a hipping from Oregon to India and they since 10 days package moving between OR to CA and they have no real response on my package. I have sent them 5 to 7 mails but I get is a generic response.
PackageID: A3226-BE
Package BE
Fast shipping service and best prices just need some devlopement in consolidate programme because you need to pay every time for consolidate though you pay the membership
I have used many reships but planet express was one of the best amongst them. The service, support everything was up to the mark. I highly recommend them.
Please note that due to the Covid crisis:
1. The repacking service is not available
2. If a service is not available, the staff will wait one week before telling you and cancelling your request
3. It takes one week for PlanetExpress to send out your order once you have made payment
My package sat in the PlanetExpress warehouse for a total of 3 weeks before it was sent out, unpacked. The company however topped up the shipping credit to make up the cost difference of the unpacked package.
I wish the company is more upfront in its communications. If it is shorthanded because of the Covid crisis, it needs to inform clients on the dashboard or via emails that a longer processing time is required and certain services are not available. So clients can decide if they can or would like to wait, or whether they can do without the missing service. Instead of taking money from them and making them angry because they are unable to either provide the service in a timely manner or at all. This is not playing fair and will not get them any returning customers.
Excellent from start to end. Excellent feedback turn around time. Communication was absolutely superb, they were with me every step of the way.
Excellent service and helped me solve the problems I had with Amazon, but there should be a faster interface for customer service.
Had a very satisfying experience availing Planet Express services. They were also very helpful when it came to answering any queries.
Very pleasant and please add aramex courier service because their shipping fee is more lower than fedex and DHL. Thanks
Best sending service to India... very good prices when your compare it to other competitors, use again for sure!
I got want to go into details and share my worst experience with such a fraud company just want to say they are pure fake
Hello,
We are a real company with thousands of happy customers. Please, can you provide us more details, why you were not satisfied with our service?
Thank you for your help
WORST COMPANY EVER, DO NOT USE THEM UNDER ANY CIRCUMSTANCES
I love the idea of planetexpress, and the name. I was happy to use them, but over the past 6 months, well let's see:
They've lost DOZENS of letters. When I am expecting something, I need to e-mail them to look for stuff EVERY SINGLE TIME, at which point the exchange goes:
"Hi, I'm expecting mail" "What type of mail?" "Why does it matter? It's mail, addressed to me" "Oh, we found your mail that got delivered 2 weeks ago and we never bothered to tell you about"
Again, that's if they find it. Most of the time they don't.
They sent 2 packages to the WRONG ADDRESS, which got lost, and I've been trying to get them to help with a USPS claim for 2 months.
I'm currently waiting for them to stick a handful of letters into a larger envelope (for which they charge $30), and have been waiting well over a week and their only response is "Thanks for understanding"
And today, they sent me this utter nonsense: "The packages shipped via USPS or Planet Mail from the Oregon warehouse need to be transported to the California warehouse first then go to the USPS sorting center in LAX airport. It usually takes about 10-14 days for the USPS tracking number to be assigned"
So basically, "Our website says 3-5 day normal shipping, but it's actually 2-3 weeks, minimum"
AVOID IF YOU EVER WANT TO GET YOUR MAIL OR PACKAGES, EVER
Overview
Planet Express has a rating of 2.8 stars from 113 reviews, indicating that most customers are generally dissatisfied with their purchases. Planet Express ranks 19th among Mail Forwarding sites.
We provide your own US address where you can deliver all of your packages from any US shops, then consoldiate the packages and forward anywhere in the world!
The best thing is that we have one of the cheapest shipping rates on the market, just take a look on our website!
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- Gardena, California, United States
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Business History
Your feedback is welcome. We are doing our best to improve our service and your feedback is really helpful. Thank you! :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
I'm sorry to hear that. The package has been already delivered.