Milan M.

There were 3 big problems with myGermany:

1.
They declared that a small chest bag costs 500 euros, which is incorrect. I contacted *******@mygermany.com, and no response for **15 days**. Then I sent a second email, and Dora replied this:

"maybe you have not added the order but they are 2 different orders as from what I can see. Do you want me to check if they are complety different?"

It didn't make sense, so I explained the situation again; I didn't get a reply.

After that, I found that I could change the declared value in the app. The items did need to be rearranged, but I only changed the declared value.

2.
I received the package, and when I opened the box, I found that my expensive inflatable sleeping pad was punctured with a box cutter. It was a long cut. Luckily, I successfully taped it.

I recorded the unpacking and uploaded it here.

3.
After all of this, I mistakenly bought items to my MyGermany address instead of my Mailboxde address, because I had it saved in my Amazon account. I wanted to return it, so I submitted a return request for the cheapest item to test the functionality. The item disappeared from my suite, but it didn't get returned, nor did I receive any message about it. With that option eliminated, I submitted a shipping request for other items to my home address. After a few days, MyGermyny (Dora) notified me that I had to pay more than double because it contained a special item. The previous time, the same item was successfully sent to my home address with valid special declarations, but it didn't cost that much.

I gave up on that and asked for a refund for the DHL delivery payment. MyGermany said that they had refunded it to my account. I didn't see it anywhere there. Then, I again asked them to refund it to the payment method I used (payment card via PayPay). Multiple days later, there was no response. After I submitted a PayPal complaint, MyGermany refunded it the same day.

Since they scam returning it and scam sending it to my home address, my items stayed with them.

They sent me two shipments from the US to Bosnia.
The first one contained a mouse, keyboard, and other small items. The second shipment contained a tablet.

There was a situation when they packed items in a much bigger box. I saw the pictures and contacted them about that. The customer support person thought that it was a box that I received and opened. He offered a one-month of subscription at Planet Express as compensation, which cost several dollars. I would have lost much more money If they did ship that box, so that was quite a scammy action from them.

Edit: Since then, I've shipped more packages with them. What's changed is that I'm using a different provider: MyUS. It's much cheaper (cost by weight) and better quality.