Paul B.

A power generator ordered in the USA was to be delivered to Trinidad by Planetexpress. After the generator arrived at Planetexpress CA, I immediately ordered the shipment.
After a short time, I was informed that the shipping order had been canceled because the contents of the package were a battery that could only be shipped "ground only". Which is of course nonsense.
I checked with Honda (a manufacturer of identical generators) and FedEx (who were supposed to make the delivery) and was told that there are no transportation restrictions on power generators unless a battery is included.
There is no battery included. Planetexpress charged me for opening the package and checking the contents. This means that they knew there was no battery in the package. Nevertheless, they refused to forward the package, even after repeated interventions. Since Amazon refused to take the package back, I sent the generator to a friend in the US (ground delivery) who might be able to get a few dollars for it.
At first I thought it was a scam, as I thought it impossible that a generator could not be distinguished from a battery. Now it looks like there really isn't anyone at Planetexpress who knows the difference between a generator and a battery. How incompetent can you be?