PhotoboxReviews 168

I was given £80 worth of giftcards by a friend, expiring on 31st June 2020 according to the information printed on the back. However, when I came to use them, I couldn't - there was an error message saying that they expired on 31st December 2019, 6 months before the stated expiration date.

I contacted Photobox a month ago now and outrageously was told to contact their supplier of giftcards. However the supplier did not respond and so I contacted Photobox again, but am getting silence from them too now.

It is now a month later and photobox have done nothing to fix this issue.

Pretty shocked at the poor reviews on this website. I have used them for over a decade, making 2-3 albums a year from them. Wait for when their special offers come around which do so very often - you should never pay more than £40 - £50 for a 100 page A4 personalised photobook. The software I have got used to... it can be frustrating, but once you know its nuances, you get used to it - that said, it has all changed for 2020! The final product is excellent, production and delivery quick, and customer service ok, especially on the live assistant.

I placed an order on 23rd February which did not arrive. I logged on and discovered that my order had "Failed" but I had no communication from them as to why my order had failed. I contacted them via live chat and was told the order had "failed", I said yes I know that but I want to know why and why you haven't told me. I was advised to check my junk mail, which I did but it wasn't there, I had received plenty of marketing emails from them though!

I explained I needed the photos for the weekend, I was advised to re-order my original order and they would send by special delivery. So that is what I did. They have just been delivered and there are a lot of photos missing! On checking the order it appears that only 73 have been dispatched but my original order was for 153!

This is the first time I've used Phototbox and I'm not impressed. The quality is rubbish too!

Having ordered a photo book as a gift for my other half I was highly disappointed when firstly it didn't arrive by its promise date. To add injury to insult when it eventually arrived (over a week late) I was mortified to find somebody else's photos had been mixed in with ours! All I could think was that this must mean somebody else must have our photos! When I contacted the (apparently no1) customer services it took them nearly a week to respond asking me to send the photobook back for them to investigate... I did this straight away. It took over a week again for them to get back to me with a very none emotional, robotic response to say they would send me another copy out. At no point was any compensation offered nor an apology. I asked for a refund and told them I would be taking my business elsewhere to which they didn't seem to have a care in the world about. Over all, poor response time via customer service, late in delivering, somebody else's photos sent, no apology or compensation offered. VERY POOR!

Ordered Photo book on 19th Dec. Money was taken next day and email sent to say book was being made. It is now 4th Jan book status still shows as PRINTING. Contacted them twice, told my query would be escalated to production department and I would get an email. No email! Customer Service stinks. If they can't produce my book I will be getting my money back as I will be taking them to the Small Claims Court. Wish I had read these reviews before ordering. Warning DO NOT USE THIS COMPANY.

Poor quality photobooks.
Photoblock never arrived!
After chasing all month for a photoblock I have now given up! I've spent hours on the phone being cut off, kept on hold, promised delivery to no avail! The majority of customer service don't speak English which is very annoying and they don't reply to emails. In the end I had to dash down to Mac spielmann, who for the same cost, printed it in better quality and delivered within 24 hours! I will not be shopping with photobox again. This is the second order I have placed with them and the last one wasn't any better as they delivered the order to the wrong address! Absolutely useless!

I have used photobox for many years without issue. I didn't realise that they had changed courier company. Last night at 11pm after a delay scheduled delivery, they sent an email with a photo of my canvas creation left outside in the pouring rain at my work, which was clearly closed. They parked in the main road and climbed over a barrier to access the nearest building and just left it, I spent the night knowing that it would be soaked and ruined and there is now no time to get it redone before Christmas. I contacted photo only to be told that they are too busy to deal with customer service issues!

Awful, simply awful. Sent incorrect photo, luckily I took screen grabs of the selection and verification process - they still deny they made a mistake. Kept getting random generated customer service emails back - each one sounding more ridiculous than the last as if they did not comprehend what the issue was. Have used before so I know the actual product is good if correct, but god help you if its goes wrong like it has done for me. Avoid - just to be on the safe side.

I have used photobox for a few different kind of orders and have always either been underwhelmed or completely disappointed.

Even when giving them one last chance when I recently ordered plain old prints and paid for the premium finish (thinking: how hard can that be to get wrong) even then the quality was so poor that I have not been able to use any of the prints. When I complained I received a very poor response from someone who I doubt finished grade 2. Their awnser to my complaint was that I should reorder and pay again in full to see if the prints came out better.

I recently ordered some prints, got sucked into order 500+ for the cheaper per print price... but I would warn people the quality of Photoox prints is not great. Mine arrived today, some were damaged from the box. Overall the quality was poor with the images appearing blurry/hazey, dark and washed out in terms of colour. My partner and I both have a good camera on our phone so that isn't the issue, the prints just don't look like the digital versions... I had some photos from our previous holiday printed snap fish from the exact same phones and they are much better, sharp, crisp and bright colours. Luckily they did refund me as I wasn't happy but I will be getting new version done with snapfish.

If I could give 0 I would. Ordered a photo book with plenty of time for delivery. Had an email saying it was despatched. Didn't arrive, followed up, told it was still being printed, then told 2 days later myborder had been cancelled and they had just reinstated it giving a delivery date another 2 weeks later. Lies and terrible service and I will never use then again or entrust my memories with them. One special birthday gift that isn't going to happen!

If i could give this company no stars i would. They provide timescales on their orders which they clearly cant meet. I placed an order on the 19th September which was for a very special occasion and was advised upon check out of purchase estimated dispatch of 30th September. I paid additional funds for a quick delivery. The order is still showing as being in printing. I have called this company several times since the 30th September and requested to speak to a manager. Apparently this company do not have any managers or senior members of staff... My guess is they do however they have so many disgruntled customers that their managers cant manage the complaint calls. I have been promised call backs three times as complaint raised... no call back? I have however received their lovely pretext apology.

Dear

Many thanks for getting in touch with PhotoBox, and I'm sorry to learn that it is not under more positive circumstances. I am terribly sorry for the unusually late reply. We are currently experiencing an increased demand for our products and services, and we appreciate your patience.

I am very sorry for the problems you have faced with the order of your book

Please accept my apologies for all of this frustrating situation. As our products are so highly personalised, we are working with estimated dispatch dates in the production of our customer orders.

In the meantime, I can confirm that your book is still in printing and will be leaving our production factory as soon as possible pending final manufacturing and quality control. I am afraid that the production site has experienced some delays unfortunately and I am deeply sorry that we did not meet your expectations.

I have already made a request to the production team so it can be dispatched as soon as possible as a priority.

As soon as the book will be dispatched you will also be notified and I would kindly advise you to check the status of your order under 'My recent orders' in your Photobox account.

We're sorry to have let you down with the delay that, on this occasion, has exceeded our original estimations.

As I can see the advisor has placed a refund of the delivery charges back into your original method of payment. Please allow up to 3-5 working days for this to be active in your account.

I hope this makes sense, Many thanks for your time and custom. I'm very sorry again for the disappointment caused here, and trust that you will be happy with the new order as soon as it arrives.

Please do not hesitate to contact me if you require further assistance.

How many times can a company use the word sorry? Are you sorry Photobox? Birthday surprise gift is now a distant memory.
Company claims: " Top 50 Call Centre for Customer Service"
What a joke, unable to speak to anyone that is able to provide me with an actual date of dispatch. Shame on you!