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I have recieved my 3 mugs and would of been pleased had the pictures fitted the mug? Half a face is missing and 2 horses heads

Asked by Lisa C. on 3/11/2019

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Any idea how I can get a refund they printed 2023 dates on 2024 calender, twice Why when we get to the checkout is our A3 calender suddenly £23.00 and not £16.99 as initially quoted Loved the Sticky 9 magnets! So annoyed you closed down, can't seem to find anyone else doing the same size. Can you refer me to another company?Quick to take your money, not so quick to refund it though. Customer service representative was surly and unsympathetic and finally, where is my order? I've been waiting six days now and still not received! Well that's probably because Photobox use Yodel for deliveries who are also thoroughly useless and ineffectual! Will NOT use this company any more. Very bad customer service and attitude. Just an update. I called and emailed this company numerous times because apparently there was a problem with the delivery address. Funny how nobody else has a problem when delivering to the warehouse that I work in. I was told lies by your staff, that I had provided the incorrect delivery address and blamed for the non delivery. THREE TIMES Photobox contacted Yodel to confirm the delivery address and THREE TIMES they called me or emailed me to say that the problem hadn't been resolved. When I dared to complain the man was extremely rude and would not or could not answer my questions and advise when it would be delivered. Apparently they don't know the difference between the billing address and delivery address and delivered to the billing address!!!! The man at Photobox said 'it doesn't matter anyway' and when I told him it did matter he said 'whatever'. This was literally the straw the broke the camels back. I let rip after being spoken to like this. The company employ rude staff that lie and tell you what they THINK you want to hear rather than the simple truth. Because I was so angry with this mans attitude they told me not to call back because I dared to lose my temper and shout at them!!!! They cancelled my order without my knowledge and now they will take 3-5 days to refund me. So THANK YOU PHOTOBOX for ruining my Mothers birthday! Nice one! Expect this review to be plastered all over the internet.

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