Photobox has a consumer rating of 1.5 stars from 56 reviews indicating that most consumers are generally dissatisfied with their purchases. Photobox also ranks 71st among Photo Printing sites. The most common issues with Photobox are around customer service, which is not as good as expected by some customers.
No positive highlights yet
Bought 2 canvasses from the company and one had some defects. When I contacted them, they immediately got back to me to resolve the problem by sending a new canvas that was absolutely perfect!See positive reviews
An absolute let down. Despite stating the time of delivery as 30 August, the order has been unreasonably delayed and I am still to receive it, a week later. This was meant to be a birthday gift, and therefore time critical. I rang the customer services every day from the missed deadline and despite promises to escalate my order, nothing was done. As it is, I'm going to my dad's birthday tomorrow empty handed as Photobox did not deliver on time. The other thing you need to be aware of if their customer services have no direct line into their production team, they do not communicate with each other. So if your order is delayed, all that's customer service can do is to write to the production team, who do not reply. To say they've let me down is an understatement.. to cut a long story short, save yourself frazzled nerves and order from a company that actually honours the orders and delivers on time. As most of the orders are gifts and therefore time sensitive items, save yourself the risk of delays, which are rampant with this company from my experience thus far. I for one will not be ordering from them ever again!See critical reviews
Tip for consumers: Avoid at all costs!!
Tip for consumers: Don't use to purchase anything within the week or two of a holiday (Mother's Day, Father's Day, Easter etc) as it's a gamble whether it will arrive at all, never mind in time.
Shoot, print, create and give! Develop your photos or create a masterpiece with PhotoBox, the photo specialists. Prints, Canvases, Mugs, Photobooks and more...