Mark F.

I was given £80 worth of giftcards by a friend, expiring on 31st June 2020 according to the information printed on the back. However, when I came to use them, I couldn't - there was an error message saying that they expired on 31st December 2019, 6 months before the stated expiration date.

I contacted Photobox a month ago now and outrageously was told to contact their supplier of giftcards. However the supplier did not respond and so I contacted Photobox again, but am getting silence from them too now.

It is now a month later and photobox have done nothing to fix this issue.

I keep getting inundated with spammy texts from three (with astonishing frequency) suggesting that I could save money by changing from PAYG to a contract on EXCLUSIVE OFFER!. I currently pay less than £5 a month on PAYG, whereas the contract that would supposedly save me money would cost £7 a month.

I fail to see where where the saving is.

Supposedly I should should be able to opt out from these spammy, misleading texts (the texts themselves, incidentally, to not instruct on how to do this). But it seems the online control panel is broken as I am unable to do so.